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12% off All Lenovo Laptops - itzoo
57° Expired

12% off All Lenovo Laptops - itzoo

12% offITZOO Voucher codes
11
Posted 13th Aug

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11 Comments
I'm having difficulty contacting Itzoo re fault under warranty return. No response to emails
Gollywood13/08/2020 17:22

I'm having difficulty contacting Itzoo re fault under warranty return. …I'm having difficulty contacting Itzoo re fault under warranty return. No response to emails


Germs it looks like the company behind them is CSI Lifecycle Services UK Ltd
Gollywood13/08/2020 17:22

I'm having difficulty contacting Itzoo re fault under warranty return. …I'm having difficulty contacting Itzoo re fault under warranty return. No response to emails


Don't go near them, terrible customer service. I have to claim the money back via PayPal after receiving a tablet with a fault. I returned the tablet and didn't receive a refund.
Edward_Teach13/08/2020 17:50

Don't go near them, terrible customer service. I have to claim the money …Don't go near them, terrible customer service. I have to claim the money back via PayPal after receiving a tablet with a fault. I returned the tablet and didn't receive a refund.


Well it's too late for that, I've had the laptop 11 months so only 1 month left of warranty - hence my concern that I can't get in touch with them cos they're all WFH
Shocked by what I am reading. I always found Itzoo fantastic with accurate description of products and great customer service. Something has gone amiss clearly.
I've bought 3 PCs over the last few years from them. Delivery was on time. Communication great and they are all still working fine.
I bought a Lenovo x260 off them with a faulty battery, and they sent replacement battery within days
Edited by: "simonhzero" 13th Aug
Have to say, I' ve bought 3 laptops from them. All in good condition. One with wrong power supply and they sent out a new replacement v quickly
Gollywood13/08/2020 17:51

Well it's too late for that, I've had the laptop 11 months so only 1 month …Well it's too late for that, I've had the laptop 11 months so only 1 month left of warranty - hence my concern that I can't get in touch with them cos they're all WFH


Had a bit of trouble getting in touch with them recently, the emails were bouncing at one point, some sort of server problem! I did get a reply eventually from the info@ email address.

I returned a Grade B P50 (Xeon/M2000M) recently as the screen had a few issues - I sent the DPD Tracker but haven't heard anything since 3rd August. You've reminded me to chase it up!

In the past I had no issues getting a refund for a Surface Pro 4 that had microphone problems, didn't realise what was up with it for a while as I don't tend to Skype from laptops. Got a refund near the end of the warranty period, though it was a different staff member who dealt with it.

Not going to name names as it looks a bit accusatory at this stage - it may well get resolved soon.
I've purchased from IT Zoo. Value was good pre Covid. I advise all potential purchasers to read the IT Zoo product descriptions very carefully. Here is an example, depending on what text you read, you might expect one of three different processors listed in the item description of this Dell desktop.

itzoo.co.uk/col…4gb
louiselouise13/08/2020 19:07

Had a bit of trouble getting in touch with them recently, the emails were …Had a bit of trouble getting in touch with them recently, the emails were bouncing at one point, some sort of server problem! I did get a reply eventually from the info@ email address.I returned a Grade B P50 (Xeon/M2000M) recently as the screen had a few issues - I sent the DPD Tracker but haven't heard anything since 3rd August. You've reminded me to chase it up!In the past I had no issues getting a refund for a Surface Pro 4 that had microphone problems, didn't realise what was up with it for a while as I don't tend to Skype from laptops. Got a refund near the end of the warranty period, though it was a different staff member who dealt with it. Not going to name names as it looks a bit accusatory at this stage - it may well get resolved soon.



Got my refund today
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