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Perhaps give them a bit of a break people, they will be getting back into the swing of things, we need to keep retail alive!
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WARNING Guys: I ordered during last sales, 2 weeks now and still not received !!!
Contacted customer service, no respond over 1 day now!

They NEED your cash, but no delivery date promise!! AVOID 😣
I too ordered over two weeks ago and yet to receive anything. Everytime I phone I'm just told it's with the warehouse awaiting dispatch. Poor service really
Edited by: "Martyn_McKechnie" 8th Jul
barpicante08/07/2020 22:57

WARNING Guys: I ordered during last sales, 2 weeks now and still not …WARNING Guys: I ordered during last sales, 2 weeks now and still not received !!!Contacted customer service, no respond over 1 day now!They NEED your cash, but no delivery date promise!! AVOID 😣


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I just got this email from them with an expected date. I placed another order the day prior to this one and got that 2 days ago.
My orders were 27/28 June.

I would feel confident to buy from them if you don't mind a potential wait
Edited by: "Mapsel" 8th Jul
I order june 26. I just received today. I even forgotten it
I ordered from them on 29th June and received it today 🙃
Orders on 27 June came on the 30th
I ordered on 26 June and received today.
barpicante08/07/2020 22:57

WARNING Guys: I ordered during last sales, 2 weeks now and still not …WARNING Guys: I ordered during last sales, 2 weeks now and still not received !!!Contacted customer service, no respond over 1 day now!They NEED your cash, but no delivery date promise!! AVOID 😣


I have ordered mine in 26th June and just got my order this morning. Been purchasing few things form them before, so not worry too much about delivery, just slow during this period i assume.
Ordered 26th and today they just refunded my money, no explanation no nothing as to why.
A sale on a MW you say?? NOOO WAAAY!!!!
Perhaps give them a bit of a break people, they will be getting back into the swing of things, we need to keep retail alive!
Is this 20% off not all year round ?
Timschoice08/07/2020 23:34

Perhaps give them a bit of a break people, they will be getting back into …Perhaps give them a bit of a break people, they will be getting back into the swing of things, we need to keep retail alive!


I agree. I ordered 28th June and they delivered 6th July. A bit slow yes but its not the end of the world. Like a helluva lot of companies they probably have a lot of staff furloughed and those that are left are having to cover lots of areas.
TedEssex08/07/2020 23:09

I ordered from them on 29th June and received it today 🙃

I ordered on the 27th June, still not received and no respond for the 2 emails I have sent them.
Timschoice08/07/2020 23:34

Perhaps give them a bit of a break people, they will be getting back into …Perhaps give them a bit of a break people, they will be getting back into the swing of things, we need to keep retail alive!


I totally agree but even under the present circumstances you would be entitled to be a little miffed after 10 working days and no contact at all. If they are struggling to get orders out the door then send me an email to let me know there is a delay. Communication is key. They sorted it in the end but I had to chase by phone which takes up more of their time.
Works on sale items so made postage free for me as I wasn't spending over £50 .
Thanks
trbal09/07/2020 08:52

I totally agree but even under the present circumstances you would be …I totally agree but even under the present circumstances you would be entitled to be a little miffed after 10 working days and no contact at all. If they are struggling to get orders out the door then send me an email to let me know there is a delay. Communication is key. They sorted it in the end but I had to chase by phone which takes up more of their time.


Fair point
ks.skelton09/07/2020 10:45

Works on sale items so made postage free for me as I wasn't spending over …Works on sale items so made postage free for me as I wasn't spending over £50 . Thanks


How
Wouldn't bother buying from here. Purchased 2 of the Cob lanterns from the deal at the end of June, (did actually need them), heard nothing but saw people on here saying they had received them so waited.
Just logged in and my order actually got cancelled, no notification, still no refund, terrible company!
Martyn_McKechnie08/07/2020 23:01

I too ordered over two weeks ago and yet to receive anything. Everytime I …I too ordered over two weeks ago and yet to receive anything. Everytime I phone I'm just told it's with the warehouse awaiting dispatch. Poor service really


I still have not got a reply!! 2.5 weeks! Shameful
barpicante10/07/2020 10:44

I still have not got a reply!! 2.5 weeks! Shameful


Randomly after issuing my comment on here, I've now received a dispatch email! Hopefully you will all receive yours imminently too..
Avoid!! I ordered on the 28th June. Still no order. No one responds to emails either! Useless but they were very quick to take the money! 😡😡
They finally responded to my email and said the lantern is now out of stock and processed the refund, strange I had to actually chase it up to get it.
Shouldn't it be all automatic??
Martyn_McKechnie08/07/2020 23:01

I too ordered over two weeks ago and yet to receive anything. Everytime I …I too ordered over two weeks ago and yet to receive anything. Everytime I phone I'm just told it's with the warehouse awaiting dispatch. Poor service really


Did your parcel arrive? Mine s still no where!
barpicante21/07/2020 09:11

Did your parcel arrive? Mine s still no where!


Yeah...did you not see my comment a few up to say that it arrived the day after posting that it was nowhere to be seen
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