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25% off Selected Products with voucher code @ The Body Shop
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25% off Selected Products with voucher code @ The Body Shop

6
Posted 10th Oct

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6 Comments
Thanks, used Quidco for 5% cashback too
jessm2510/10/2019 11:07

Thanks, used Quidco for 5% cashback too


you sure can thanks
Be careful, last time I ordered from body shop (when they had 40% off), they took my money, sent me an email 'reassuring me' that they hadn't taken any money and I wasn't actually going to get my order either due to "stock issues". Found out from my bank that was all a lie and they had indeed taken money. I've contacted customer services on the 28th September, who said they would refund me and even now I'm still waiting, even though I'm well past the 3-5 working days they said it would take and they still haven't refunded me today! 😡
Edited by: "jaydizz" 10th Oct
jaydizz10/10/2019 14:15

Be careful, last time I ordered from body shop (when they had 40% off), …Be careful, last time I ordered from body shop (when they had 40% off), they took my money, sent me an email 'reassuring me' that they hadn't taken any money because I wasn't actually goinf to get my order either due to "stock issues". Found out from my bank thay was all a lie and they had indeed taken money. I've contacted customer services two weeks ago who said they would refund me and even now I'm still waiting even though I'm well past the 3-5 working days they said it would take and they still haven't refunded me today! 😡


I too had a problem with an order, took me over a week and a half of chasing the order. Ordered so much from the sale they had last time. Eventually got the order, but received it very late and even then 9 items were missing and they had informed me "afterwards" it were OOS. Yet payment was taken
Wasn't amused at all.

Having said that I usually make a huge order when it's 40% off.
Edited by: "_P15" 10th Oct
_P1510/10/2019 15:28

I too had a problem with an order, took me over a week and a half of …I too had a problem with an order, took me over a week and a half of chasing the order. Ordered so much from the sale they had last time. Eventually got the order, but received it very late and even then 9 items were missing and they had informed me "afterwards" it were OOS. Yet payment was taken Wasn't amused at all.Having said that I usually make a huge order when it's 40% off.


Yeah that does sound like a large order , But still no excuse for taking money for goods not to be delivered! In my case I only ordered 4 hemps, so a pretty simple order. However, it's the only being told afterwards part, not automatically refunding and then making false written statements of fact that money wasn't taken that irks me the most. And then having customer service representatives on live chat state once again they will refund it within 3-5 days, which again was another false statement. I will have to initiate a chargeback if they carry on misleading and refusing to refund.
jaydizz10/10/2019 15:47

Yeah that does sound like a large order , But still no excuse for …Yeah that does sound like a large order , But still no excuse for taking money for goods not to be delivered! In my case I only ordered 4 hemps, so a pretty simple order. However, it's the only being told afterwards part, not automatically refunding and then making false written statements of fact that money wasn't taken that irks me the most. And then having customer service representatives on live chat state once again they will refund it within 3-5 days, which again was another false statement. I will have to initiate a chargeback if they carry on misleading and refusing to refund.


Yes, I was going to suggest you contact ur bank and request a charge back. Glad you're doing that anyway. Customer service is not exactly great either when things go wrong, it's happened before.

🙏 They improve next time I need to put an order through.
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