30% off Everything with voucher @ Hotpoint Clearance Store
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30% off Everything with voucher @ Hotpoint Clearance Store

5 Comments
5 Comments

Be warned! I have been waiting several months for a refund from hotpoint for a returned blender. I have been on the phone multiple times and for many hours in total. I expect I will either have to take them to court or say goodbye to my money! This was for a purchase made on the shop.hotpoint arm of the company.

I cannot find any information on their website of warranty - in particular fridges. Anyone have any experiences?

EDIT - Just found this

All of our appliances come with a 1 year full manufacturer's guarantee … All of our appliances come with a 1 year full manufacturer's guarantee (extended to 2 years on small domestic appliances when registering), plus a FREE 10 year parts guarantee*.You also have the added peace of mind with our 14 Day Returns policy*, so you can be completely confident in placing your new appliance order with us.*Terms and conditions apply


Edited by: "dark_shadow" 8th Sep 2016

It is the returns policy which has failed for me. First they wouldn't let me return without sending me a label. The catch was that they wouldn't agree to send me a label for a long time. I have proof that they have received the return and yet they just seem to refuse to give me my money back. ( The item had not been used and I notified them of my need to return it within the 14 day period. Not once have they responded to any of my emails or made the promised return calls to let me know what is happening.)

Bess_and_Sam

It is the returns policy which has failed for me. First they wouldn't … It is the returns policy which has failed for me. First they wouldn't let me return without sending me a label. The catch was that they wouldn't agree to send me a label for a long time. I have proof that they have received the return and yet they just seem to refuse to give me my money back. ( The item had not been used and I notified them of my need to return it within the 14 day period. Not once have they responded to any of my emails or made the promised return calls to let me know what is happening.)


That's terrible. I hope you get it sorted. Have you got CAB involved?

I spoke to the CAB early on when I was trying to return it and they said to send a letter with a deadline. I am planning to contact them again for further advise. The trouble is hotpoint have refused to let me talk to a manager or given me the details of who to send a complaint to!
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