They have stuffed the workforce and consequently miss services and make you jump through hoops even in an emergency. Have submitted a formal complaint which they will hopefully deal with within 8 weeks! To be fair,this is home insurance which is probably BG in name only,but I'm moving come renewal out of principal.They are also one of the few home insurance providers who auto renew home insurance unless you call them.
Don’t touch them!!!
Wouldn't touch BG with a bargepole with the way they have changed their workers contracts.
Not easy if you’re on a fixed deal with penalty for leaving early.
Why? Just switch to another company. You'll get cheaper rates and a better service!
I prefer a local heating engineer to install a new boiler with a 10 year parts and labour guarantee. Just need an annual service of the boiler to validate the guarantee. Wouldn’t touch British Gas with a barge pole.
I cancelled my boiler install and my service plan because of the way they treated their staff.
Thing is, a lot of people’s heating bills are going to go up massively this winter due to working from home, so I am hoping that these will stem the tide a bit by not heating all the upstairs bedrooms while working downstairs. The bills will still go up as it used to be off during the working/school day.
Exactly. And everyone is warm at the right times and not blathering on about boosting the heating!
I guess that you may be using the same overall energy but just in different rooms at different times! :)
Well my average bill is pretty much the same, save for RPI. And everyone stopped moaning, so I'm happy!
Not strictly true. Your boiler will be working less hard heating just a few radiators at certain times and so should still save you some money.
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I don't know why people think this is a deal they just quoted me £40 more then my actual renewal price!
UPDATE: TCB after 9 months of several nudges and BG declining I got £60 instead of original claim of £50. Cleared within a couple of weeks too. Put in Reward wallet to get slight percentage increase. Perseverance is key. Win win
Topcashback do say be prepared to not got cashback if you are also received another discount or offer. It's in the t&C's. I think we need to be fair to Topcashback.
Thanks I did the last one which was 2 months free but also used TOPCASHBACK. Warning do not use this through TOPCASHBACK. BG made me wait months only to decline stating invalid voucher or discount. Rip of merchants, Heat for the deal but SERIOUSLY COLD with TOPCASHBACK
Free £5.99 Sky Store voucher to rent movie @ British Gas Rewards
English Heritage 2-for-1 via British Gas Rewards
£5.99 British Gas Rewards Sky Store Voucher for customers (75,000 available)
25% off Hive Home Products with British Gas rewards
Free Photobox canvas (with free postage) for British Gas customers
How to Redeem a British Gas Offers
Posted by Jamie-Lee Jones
Many customers can benefit from British Gas new customer deals, meaning when you first sign up to a contract you may be offered a British Gas energy discount code for brands such as a British Gas Hive offer. You can also make the most of other deals such as British gas free shipping and a British Gas home insurance promo code. Here is how to redeem a British Gas energy voucher code:
Head to the British Gas page on hotukdeals and browse the many offers.
Once you have found the right British Gas energy promo code, you can first check whether it is one to redeem at British Gas or if it is a rewards deal for one of their partners.
Then go to the British Gas website to redeem the deal.
British Gas FAQs
How do I contact British Gas?
There are two numbers you can call, the British Gas Energy contact number is: 0330 100 0056 and the Home Services number is 0333 009 5784.
Do British Gas have live chat?
There is sometimes the option to use a live chat on the British Gas website but it may be unavailable from time to time. You can always use the British Gas contact number or their helpful FAQ section.
Do British Gas do smart meters?
Yes, you can get a smart meter with British Gas.
Do British Gas supply electricity?
Yes, British Gas supplies gas and electricity all over the UK.
Do British Gas do the warm home discount?
Yes, you can apply on the British Gas to see whether you qualify for the Warm Home Discount, you could be given a £140 payment towards energy bills.
Cancelling Gas and Electricity Connections From British Gas
If you’ve purchased a service from British Gas and would like to cancel it, the process is fairly simple and can be initiated online.
If you decide to cancel your deal within 14 days of signing up, you can do so for free.
Simply print out the withdrawal form via e-mail at email@example.com
If you are a long-term customer of British Gas HomeCare, you cannot cancel immediately, but you can inform British Gas that you’d like to end the service at the conclusion of the current payment period.
To do so, go to your British Gas account and choose the cancellation option. You’ll be asked for some personal information, but the process shouldn’t take more than a few minutes.
Payment Methods Accepted by British Gas
There’s a wide range of different ways to pay for your energy from British Gas. For example, you can pay using all major credit or debit cards using your smartphone via the British Gas app. Alternatively, you can log onto your British Gas account and make the payment online, again using all major credit and debit cards. There’s also the option of setting up a direct debit for regular payments, a service many customers find to be the most convenient option. Cash and cards can also be used to pay for bills at any PayPoint outlet (as well as Post Office branches). Finally, you can pay by phone. Just call the British Gas payments line at 0800 107 0224 and have your Customer Reference Number to hand.
Contacting British Gas
Whether you have a complaint about the services they provide or you’d like to find out more about their products, getting in touch with British Gas is simple. Then again, the British Gas FAQ section will suffice for most basic questions about how Home Care works, the kind of cover on offer and how to book services. You can do so via the following methods:
Phone: You can also write to British Gas at: 0330 100 0056 for British Gas Energy, the Home Services number is 0333 009 5784 and the Priority Services at 0800 072 8625.
Post: You can write a letter to British Gas at British Gas, PO Box 227, Rotherham, S98 1PD, United Kingdom.
British Gas on Social Media
Along with these channels, British Gas also maintains a lively and informative blog about their operations, deals and any new services they have to offer. You can keep track of the latest gas, smart meter, servicing and electricity deals by following British Gas on their social media accounts:
The British Gas Product Range
When you visit britishgas.co.uk, you’ll find all of the gas-related products and services you need to heat your home and cook your meals. British Gas provide plenty of other services along with these basic products. There’s a comprehensive help and support site to provide guidance and help those moving home, as well as a deals section to point customers towards the cheapest offers and special services for business customers as well. For example, product areas at the site include:
Features a range of different tariffs, the ability to create completely new gas and electricity connections, help managing energy bills and priority services for customers needing a little extra support.
Includes home and boiler insurance, the chance to book one-off repairs, new boilers, landlord services and also cover for home appliances that use gas. The centrepiece of this section is HomeCare, British Gas’ energy supply service. With HomeCare, you can purchase electricity and gas, as well as boiler cover and other insurance products. You’ll also be able to book engineer appointments instantly from your online account using the smartphone app.
Features innovative technology like smart meters, which measure how much energy homes are producing, and makes recommendations about how to conserve energy, saving money in the process. This section also includes Smart technology that allows you to control your gas and lights remotely with a smartphone, as well as Boiler IQ, which deals specifically with enhancing the efficiency of domestic boilers.
Brands Available from British Gas
British Gas’ product range includes the following well-known equipment brands:
Worcester Bosch Group
Sales and Loyalty Scheme at British Gas
British Gas is always running special offers to attract new customers and reward existing users of their services. The first place to look if you want a cheap gas connection or products is their Exclusive Offers section, which provides both free HomeCare deals and free servicing. The company also offers discounted tariffs that don’t appear under the Exclusive Offers pages. For example, their FreeTime tariff for smart meter customers provides free electricity between 9 am – 5 pm on Saturdays and Sundays, so it’s worth exploring. The British Gas hotukdeals pages are the best place to check regularly for British Gas deals. Whenever discounted tariffs and other special offers are announced, you’ll find them straight away at hotukdeals. British Gas runs a rewards scheme where customers can make the most of exclusive discounts for restaurants, days out and more. Simply register on their website for British Gas Rewards if you’re a Home energy and Services customer.