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Discount Voucher Code for 7.5% Off @ Easy Car-7.50%

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4 Comments

Sorry but easycar have one of the worst attitudes to customer service I have encountered.

I reserved a Mondeo/Vectra sized estate and they gave me a Skoda Octavia and tried to tell me it was the same size! I wanted a car that fitted 2 adults, 2 fullsize babyseats and a booster plus all of the luggage - travel cot, prams daywear and suits etc. This one didnt have enough room for anything on the back seat once the babyseats were in.

Complained but they said take it or leave it - refered to t&cs which stated that a similar vehicle could be substituted for reserved model if not available blah blah. Resulted in having to take 2 cars on a 200 mile round trip as we simply couldnt fit 5 people in that car and had to set off immediately to get to the wedding on time.

Customer services offered nothing other than a referal to t&cs again, then a sort of apology and finally £20 off my next hire with them.

Never again!!

Only used Easycar once and they failed to tell the agent about the booking!

EasyCar always been fine for me. Thanks.

Don't forget quidco too, like I just did. DOH.

the octavias boot is MASSIVE, i used one as a taxi and regularly took familys to the airport, never once had trouble getting luggage in. Even prams golf clubs and stupidly big pieces of furniture. I even drove around europe in it with 3 people and all the supplies we needed for the 4 week trip. I think you need to tell the wife to pack less clothes.


davek;7593477

Sorry but easycar have one of the worst attitudes to customer service I … Sorry but easycar have one of the worst attitudes to customer service I have encountered.I reserved a Mondeo/Vectra sized estate and they gave me a Skoda Octavia and tried to tell me it was the same size! I wanted a car that fitted 2 adults, 2 fullsize babyseats and a booster plus all of the luggage - travel cot, prams daywear and suits etc. This one didnt have enough room for anything on the back seat once the babyseats were in. Complained but they said take it or leave it - refered to t&cs which stated that a similar vehicle could be substituted for reserved model if not available blah blah. Resulted in having to take 2 cars on a 200 mile round trip as we simply couldnt fit 5 people in that car and had to set off immediately to get to the wedding on time.Customer services offered nothing other than a referal to t&cs again, then a sort of apology and finally £20 off my next hire with them.Never again!!

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