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Not exactly ground breaking news.

If everyone managed to understand T&Cs let alone take the time to read them then there would be no distorted customer expectation and no complaints for any service or product received as we'd know exactly what to expect by reading the T&Cs and have accepted them!!!!

I think its a given that people will be more inclined to read T&Cs when they appear in large enough font, have only a few lines to them and are very easy to understand , if not they will go ahead and hit the accept button and challenge later if need be.

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