I don't use the coach I always book a private mini bus transfer and as I said never had any hiccups!!
I used these in Bulgaria. Had an interesting experience to say the least.. It was an old coach that came to pick us up, chugging a long in to the journey, it made some pretty strange sounds followed by loads of smoke. Needless to say, it set on fire and as we are the only people left on the coach, he kicked us off and shrugged his shoulders all while pointing in a direction down a road miles long with no pavement (lol) (his attempt at putting out the fire with a tiny water bottle wasn't a great idea) Avoiding the cars we made it to a hotel who kindly called us a taxi (which turned out to be cheap!) I will say that once I arrived home though, Hoppa refunded me.
If it wasn't for a delay in the airport I would have for sure missed the flight also paid for a private taxi and mini bus turned up with 4 couples to drop off before us. Would rather pay double an get a reliable service.
Agreed! Got told pickup was at 2pm they arrived at 11am and told us if didn't get that one nobody else would come. Then an angry man rang me saying I'd missed the pickup, the taxi driver told me anything booked through hoppa always went wrong (Paris). Against my advice my mum used them 5 months after in Berlin and was asked for the fare even though prepaid! Obviously just subcontractors and the taxi drivers at the other end try to make their own rules on top!
I've used loads of times and never had any problems!! Just hope I haven't jinxed myself as I'm booked with them in may lo