It is the returns policy which has failed for me. First they wouldn't … It is the returns policy which has failed for me. First they wouldn't let me return without sending me a label. The catch was that they wouldn't agree to send me a label for a long time. I have proof that they have received the return and yet they just seem to refuse to give me my money back. ( The item had not been used and I notified them of my need to return it within the 14 day period. Not once have they responded to any of my emails or made the promised return calls to let me know what is happening.)
That's terrible. I hope you get it sorted. Have you got CAB involved?
I cannot find any information on their website of warranty - in particular fridges. Anyone have any experiences?
EDIT - Just found this
All of our appliances come with a 1 year full manufacturer's guarantee … All of our appliances come with a 1 year full manufacturer's guarantee (extended to 2 years on small domestic appliances when registering), plus a FREE 10 year parts guarantee*.You also have the added peace of mind with our 14 Day Returns policy*, so you can be completely confident in placing your new appliance order with us.*Terms and conditions apply