I spoke to the CAB early on when I was trying to return it and they said to send a letter with a deadline. I am planning to contact them again for further advise. The trouble is hotpoint have refused to let me talk to a manager or given me the details of who to send a complaint to!
That's terrible. I hope you get it sorted. Have you got CAB involved?
It is the returns policy which has failed for me. First they wouldn't let me return without sending me a label. The catch was that they wouldn't agree to send me a label for a long time. I have proof that they have received the return and yet they just seem to refuse to give me my money back. ( The item had not been used and I notified them of my need to return it within the 14 day period. Not once have they responded to any of my emails or made the promised return calls to let me know what is happening.)
I cannot find any information on their website of warranty - in particular fridges. Anyone have any experiences? EDIT - Just found this
Be warned! I have been waiting several months for a refund from hotpoint for a returned blender. I have been on the phone multiple times and for many hours in total. I expect I will either have to take them to court or say goodbye to my money! This was for a purchase made on the shop.hotpoint arm of the company.