Got my refund today (y)
I've purchased from IT Zoo. Value was good pre Covid. I advise all potential purchasers to read the IT Zoo product descriptions very carefully. Here is an example, depending on what text you read, you might expect one of three different processors listed in the item description of this Dell desktop. https://itzoo.co.uk/collections/all/products/refurbished-dell-optiplex-7010-usff-i3-3-0ghz-320gb-4gb
Had a bit of trouble getting in touch with them recently, the emails were bouncing at one point, some sort of server problem! I did get a reply eventually from the info@ email address. I returned a Grade B P50 (Xeon/M2000M) recently as the screen had a few issues - I sent the DPD Tracker but haven't heard anything since 3rd August. You've reminded me to chase it up! In the past I had no issues getting a refund for a Surface Pro 4 that had microphone problems, didn't realise what was up with it for a while as I don't tend to Skype from laptops. Got a refund near the end of the warranty period, though it was a different staff member who dealt with it. Not going to name names as it looks a bit accusatory at this stage - it may well get resolved soon.
Have to say, I' ve bought 3 laptops from them. All in good condition. One with wrong power supply and they sent out a new replacement v quickly
I bought a Lenovo x260 off them with a faulty battery, and they sent replacement battery within days