I used them once. I Bought 3 different items from their own branded range. A knife & two pairs of £40 walking boots. One pair for me and a pair for the wife. The knife arrived broken. Sent it back for a replacement and had to wait 3 weeks and continually chase them up on it. When the replacement finally came, it was also broken, but in a different way to the first. Both pairs of hiking boots lasted 4-6 weeks before splitting down the sides. I sent one pair back and again, after a long wait, the replacement pair arrived but developed a fault after very light use (one of the soles became unglued to the boot). Wife ended up binning her boots and just writing them off. I have never experienced such shoddy own branded merchandise in all my life.
But not everyone does extra 15% off of sale prices.
Pretty much all companies do free delivery when you spend over 50-100....cold for me