I feel the same about Hermes. There's literally no service you can use that doesn't have horror stories.
Never again will i deal with this company. Cold
Only reason to use them is to compare prices. Then go direct and get it cheaper as they charge a premium.
Quite opposite experience. I've been using them for years but always book reputable couriers (DPD, UPS, TNT) through Parcel2go so no Yodel, Parcelforce, or anything else. They never lost a parcel. Two parcels have been damaged in transit. The compensation for full value incl. original postage fee have been paid both times without any delay or hassle.