This is an awful, awful awful company to deal with. It took them about 9 weeks to get my (wrong) order to me. The 'customer service', if you can call it that, were rude and unhelpful and 13 months on from my order I am still waiting for my cashback to be paid. Be warned!
Hopefully I'm not giving away my e-mail details here, but the mail had an 'If this email is not displaying properly please click here' link so I can share the e-mail I was sent: http://sendgrid.com/wf/webmail?rp=ZTI1bGQzTnNaWFIwWlhKZmFXUTZNVEl6TkN4MWMyVnlYMmxrT2pJMU5qVTBmUWV5SnVaWGR6YkdWMGRHVnlYMmxrSWpvaU9EZ3hNVFUxSWl3aWJtVjNjMnhsZEhSbGNsOTFjMlZ5WDJsa0lqb3hNVE13TURJMU9UWXpOMzA9&utm_content=4PFG25percent&utm_campaign=4PFG25percent&utm_source=sendgrid&utm_term=4PFG25percent&utm_medium=email
Posted 10th Dec 2011Posted 10th Dec 2011
3 Personalised Football Mugs for £9.95 delivered! @ Personalised Football Gifts£9.95
3 Personalised Football Mugs for £9.95 (usually £9.95 each!) Add any three to basket. Loads of teams to choose from. 3 for 2 on personalised mugs (applied at checkout) Plus 50%… Read more
Still haven't received mine. No response to emails or live chat (ur in the paper). Think it's back to credit card company for refund.
This company have been nothing but awful. If they answered the phone or replied to emails I would tell them so. Ordered last Thursday and a week later I am still waiting for delivery. Haven't heard a peep from them either. Phoned Tuesday and was told my items had been dispatched Monday. Phoned yesterday as I had received 2 of my items but not the 3rd - was told they had all been sent in different packages. Phoned again today and was told my 3rd item hadn't yet been dispatched. It quite clearly states on their website ALL ordered dispatched within 24 hours. So far its been a week. Her: "Your mugs have been sent but the others things haven't" Me: "Yes, I know the mugs have been sent because, as I just said, I have received them" Her: "Well your other bits haven't" The staff I have spoken to on the phone are very rude. I will be avoiding in future and telling everyone I know to do the same.
I received the same email saying 3 for under £10, have ordered so fingers crossed!
Just got an e-mail from them saying get 3 mugs for under £10 (3 for 2 then 50% off order) so hopefully I will get the ones I ordered the other day because I had the same last year, took the money and then said got to pay more if wanted them
ordered mine, cheers ;-)
Posted 27th Nov 2010Posted 27th Nov 2010
2 Personalised Football Mugs £4.93 delivered
2 Personalised Football Mugs £4.93 delivered Great deal - use codes below. Choose team, a number and add a name - look good. Make sure you add codes in this order - VOUCHER£10 a… Read more
No goods sent, money taken as soon as I placed the order .. After countless emails & phone calls I have had to wait for almost 7 weeks to get a refund from this company .. AVOID AVOID AVOID!!!!!!!!!!!!!!!!!!!
No cups or refund for me either .. as I paid via Google checkout I am taking it up with them now as still no reply to phone calls or email Really fed up with this company!
stll no cups or refund for me either
How have you been successful in contacting them whilst receiving a response or reply of any sort? E-mail definitely hasn't seemed to work for me, but it's been hit and miss with the phones, so I'm curious to know the 'successful' routes people have taken..
I finally got my refund after threatening legal action, always works ;)