Agreed. A week between emails and I had to forward them my purchase confirmation. Even the Starbucks cards I ordered with the rewards money took days to arrive, rather than the quoted day. I shouldn't have to fight that much for a deal. Scum.
I had an offer £15 worth of super points with no minimum spend purchase. Spent £5 with Music Magpie and got the £15 worth of points added around 10 days later.
I opted in for my first offer with Rakuten about 3 months ago for £15 worth of points. Had to send 5 emails over the space of 2 months before they even responded to me. Won’t be using them again
Often heard mixed feedback about whether your super points actually get paid out - happy to be corrected.