Finally got a refund! Went to my back who requested it of their bank. Servicing stop credited my account today. Yippee!
So, having initially encouraged members of this forum to take advantage of a deal from this awful company, is like to thanks everyone's who posted here to warn me and others to steer clear. Here's a copy of the email I've just sent them to give you an update... After 3 texts and two emails without reply spread over the past couple of weeks, I take it that you have no intention of engaging with me. Your customer service telephone lines also appear to be set to ring indefinitely. This fits the pattern that I've read on various forums about your enterprise. For your information, I have contacted my bank who will pursue the return of the money that was fraudulently gained by you. For the record, no one attended my house to try to take my car for service on the advertised rescheduled date. I will also let trading standards add my case to the enormous in tray that they must have regarding your dishonest company.
Gosh. Sorry for asking you to relive that nasty episode. Thanks to you and others in this thread, I think you've stopped me from making a bad situation worse. Under no circumstances will i give them my car now!
they are crafty and have it off to a fine art, rang daughter and quickly told her of work that needed doing and would send a quote and do the work as the car was unsafe and wouldn't pass its mot( all nonsense , she wasn't to know as knows nothing about cars). she showed it to me and it was just ridiculous , ie blowing up the tyres needed them removing from the car and the labour for this was £153 , plus synthetic oil , air filters - most you wouldnt be able to check - extra £354 so we tried to ring them back - they then will not answer the phone , was on hold an hour .so we went to where the car was supposed to being serviced , nice guy said it wasnt there and gave me the details of where it was( 5 miles away ). as we drove to where it was my daughter got a call which she didnt answer and it was servicingstop saying you owe £350 and the car cannot be released until it is paid.we had the spare key and went and recovered the car as we had already paid for the service.my daughter drove it away quickly before i discussed the matter with the garage - tbh they were great and new nothing of the extra £350 servicingstop wanted and said they had done no additional work except the service, without any fancy oils or anything -- so in answer to your question we were lucky and didnt lose out -- but if we hadnt have recovered it we would have been held to ransom for £350 of work that wasnt done. it bugs me how they prey on motorists without car maintenance knowledge and are clearly acting fraudulently , when they are held to account by watchdog or the guardian paper they blame it on the garage not doing the work they were meant to - its a complete con. and all the blurb on the website about the garages used and being part of adr group consumer dispute scheme is false , i emailed adr and they advised they are not a member - dont know how these rogues can get away with this in modern times -- the directors should be prosecuted and their ill gained profit should be treated like proceeds of crime and confiscated and see how they like it.
https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/getting-your-money-back-if-you-paid-by-card-or-paypal/ Think I'll put my energy into this method of getting my money back instead. So you spent a lot of time on hold trying to talk to them? Did you get through your experience okay or did you lose out?