If a ~rep~ salesman makes promises, they're probably lies unless s/he puts them in writing
Suggested doing the exact same. 2 members of staff didnt really care and just recommended leaving, but eventually I got through to someone nice that more or less matched the deal to renew my contract. Managed to got my monthly bill down to the equivalent value rather than be given a pre paid card or cash back claim so can't complain.
If you read the t&c it says it can track at a lower amount until confirmed by the retailer - so I’m hoping it’s this. A couple of Google results confirmed this can be the case too sometimes.
I have got exactly the same. Have you done anything about it?
Bit crap that 👎
Posted 27th Sep 2021Posted 27th Sep 2021
Jobseekers can now get six months free broadband - Fibre35 (No contract) @ TalkTalk via the DWPFREE£138
Hopefully this will help those who've recently lost their jobs and trying to get back into work. There's no contract / nothing tied in. Following the trial’s success, TalkTalk is now roll…
I reckon you would need to stay at least 4 months or so, I was with them years ago, and to be fair, there service was very good. See T & C below:- T&C's, FAQ's & Contact Details £25 Amazon.co.uk Gift Card, M&S or Tesco Gift Card with £8.95 / 20GB 30-Day contracts, via the link in this offer only. You will need to complete your purchase by midnight of the 23rd of February 2022 in order to be eligible for this offer. Please input the same email address to receive the Gift Card you intend on signing up to the Talkmobile offer with. This offer is not available for purchases made via the telephone, in-store or Web Chat. Upgrading customers are not eligible for this voucher offer. It will take between 90 and 120 days after the original purchase date for your purchase to be verified as eligible for a voucher. We strongly recommend letting this 120-day period pass before querying the status of your voucher. Once verified, details of how to claim the voucher will be sent to the email address you have provided. You will then have 90 days to claim this voucher. Plans purchased through our partners and other affiliate sites will not qualify. This promotion cannot be combined with any other voucher, offer, and discount or promotion code and may not be redeemed for cash. If this is used alongside another offer or discount you will not be eligible for the offer. Talkmobile holds the right to withdraw this offer if we believe that the terms of the offer are being abused in any way. Talkmobile holds the right to ask for the web order reference that is sent via email after purchase to verify the sale – typically starts 000173. The voucher will only be paid on successfully connecting contracts and customers who have paid their first bill. This offer may be withdrawn or amended at any time. Please check the redemption instructions and terms and conditions of your chosen reward. Rewards should be treated like cash and kept securely. They cannot be replaced if lost or stolen. Please see Amazon.co.uk terms here - https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=200272910 If you have any questions or have not received your voucher 120 days after your purchase date, please contact email@example.com. It is advised that you do not contact Talkmobile directly regarding this voucher unless you have a question regarding installation or queries regarding the operational use of your package. For any questions regarding your service or activation date please visit Talkmobile customer care via https://talkmobile.co.uk/contact-us
Do you reckon they will payout £25 if you only stay for one month
Just before anyone asks, these guys use Vodafone network. You can't get 5G or WIFI calling so if either of these things are important for you then this deal is not for you. I have been with them for about 10 months and have found them to be excellent. My wife has been with them for about 5 years and also has no complaints about them
Wonder if we're already customers you can switch & still get the vouchers?
called them they give me 6 months free and 100 quid mastercard voucher ,nice had 2 emails ,in 2nd installation booked for 16th March,nice today a guy from fibre checked duct and its blocked ,checking is all he could do today ,hopefully they will sort it before 16th as my virgin contract finish on 17th
I don't remember seeing a minimum for the Talktalk upload speed, only the download speed (was about 250)?
What's the minimum upload guaranteed speed? I think it's 10 with BT 500. https://www.bt.com/help/broadband/full-fibre/what-is-bt-s-stay-fast-guarantee-for-full-fibre
500 Was installed today, despite already having fttp with BT it was a right faff (2hrs) Eero was also a faff but luckily my existing router was easily swapped out thanks to no complicated settings required (auto configures). Getting 510 down over wi-fi but only 10up. I Will give it a few days to settle then go via CS to sort it if not near the 75up.
I ordered through Quidco and completed my order on talktalk website for a full price then rang them up to say that I think my promotion didn’t work and they applied it to my account over the phone. So hopefully cash back will track too. Due to be installed this Friday and got eero pro 6 delivered today already. Also they confirmed that 500 & 900 doesn’t have price increase every year. New line installation and delivery was free of charge too. Happy to get rid of virgin after years of struggle with the connection dropping out randomly several times a week. Customer service was good too, only like 5-10 min wait to speak to someone. With virgin I’ve sometimes spent an hour waiting on the line. Virgin will need to drop their prices or offer better equipment/connection to stay in business. All these new fibre deals are amazing compared to virgin media.
Just got this letter today only problem is I have 8 months on my vm I thought they did a fibre 900 but no mention of that
just ordered 500mb (cityfibre) 6 months free plus 100 quid voucher ,bargain
First part of my install was done on Monday (external work, taking fibre along existing underground duct to where the current copper service terminates). Totally unexpected and no communication from TT or Openreach. Once that was complete in the evening I had a text message advising the next available appointment for the internal work was 3rd Feb. Only other option aside from that was after 10th Feb. Pretty poor considering I ordered originally just before Christmas.
My installation is on 10 Feb. No email or text yet.
You should received email from talktalk regarding your package and will receive a sms from open reach when to install the fibre
Posted 23rd Sep 2021Posted 23rd Sep 2021
TalkTalk Fibre 65 (Broadband Only) - £22 a month for 18 months (£80 voucher + cashback via quidco) £396 @ TalkTalk£396
Here’s a deal for those who don’t require, or make use of, a landline. Talk Talk Fibre 65 Broadband (calls not included) on an 18 month contract. Monthly cost: £22/m. Annual Cost: £264 Tot…
Anyone been able to claim the voucher?, I've received the cashback but haven't heard anything about the voucher
Fluffy, I instinctively crossed my legs as I read your comment (fierce) Tabasco sauce scrub (shock) GREAT BALLS OF FIRE (lol)
The problem with all these 'broadband' providers is that the connection from the exchange to your home is run by BT so if you're only connecting at 33MB's with TalkTalk, then you're likely only be able to connect to every other provider at a similar speed, talktalk's gear (et al) only comes into play once the connection gets into the BT exchange
Let's just say that having any kind of relationship with TalkTalk is as appealing to me as doing my own testicular surgery with a rusty hole punch, an old soldering iron and a Tabasco sauce scrub. Without anaesthetic
Now Fluffy, just 2B clear about this. It's a NO from you (confused) XD
I’ve just had a call from the retention team giving me fibre 65 for £20 per month on a 12month contract with £100 credit making that 5 months free. I have no problems with their service to accepted them offer.
Signed up for a cracking with TT for one of their super fast fibre deals in February. 2 month waiting list which I was willing to put up with then cancelled by them for no reason. Contacted cust serv and said sign up again. Did that and cancelled again. Finally found out they’d oversold on the deal which they were unable to honour. Deal pulled then guess what, phone call from TT offering me a new inferior deal. Told them where to go and signed up with Vodafone. Great speeds and so far no problems
I complained to them and the give me credit to cover the increasefor the rest of my contract
Well my contract was about one month before renewal date. They sent me a reminder. I called them and said I was thinking of going to Vodafone as they were £22 on uswitch. Think they offered me £23 down from £26. It might... Also be because I have my mobile phone with them. But again I am only a £20 a month user (plus by sport's for a fiver) rather than making international calls! Hmmmm.. So it wasn't pound for pound matching but it was 3 pounds less than my old deal and stopped it going up a lot...
How did you manage that, I have asked if they cancan pricematch vodafone but they have refused and said they do not do pricematch for broadband
Looks like TT have started the roll out in my area (aberdeen) through the cityfibre netwrok. The only other provider here is vodafone which I've heard very mixed things about (very poor speeds despite full fibre) so considering going TT as there prices is very good. Has anyone got this through the cityfibre infrastructure and can comment on speeds? Is it symmetrical (i.e. 500 down and up)? As the website seems to show only 70mb up on the 500mb package but cityfibre network should be symmetrical speeds I'm told.
Have to agree, supposidly they sent 3 engineers to fix my fault. But when I spoke to B.T they said they hadnt sent anyone out nor had any requests from TT, when I told TT they said they had made a mistake and the staff was in training. Lies after lies. I moved house and my rate went up 2.50 a month and when I told them they said don't worry it's an error, however after charging me twice the extra amount they then said that they had no record of my old pricing nor proof that their CS advised this despite having screenshots they said their staff made an error as in training. See the theme here Sadly stuck with them atm but will leave when I can
This is what happened to me. I pulled the trigger and initiated the switch and received the inevitable "Sorry your leaving" emails. Called again and they offered me a great deal to stay. Be sure to have in mind a comparable deal you want from alternative suppliers for leverage. It takes a little bit of friendly goading to tease a deal from them. It's a game of chicken with TalkTalk at times.
Received an email from TalkTalk about price hikes. Talked to a representative, and she was trying to sell my same package for £5 more per month claiming it's a good deal. Leaving TalkTalk now.
Posted 7th Apr 2021Posted 7th Apr 2021
TalkTalk Fibre35 Broadband and TV 38Mb/s avg. speeds £4.95 hub postage £25.50 a month for 24 months @ Talktalk£616.95
Unlimited fibre broadband - 38Mb/s avg. speeds. TalkTalk TV - 80+ Freeview channels Powerful WiFi hub - £4.95 postage A year of Amazon Prime - Includes Prime Video, Prime Music and unlimited…
This is good.Today,I told them I am leaving and they wanted to give me £22.50 for the fiber 65,but I said no ,I want a better deal.Hopfully,they would still call me back.My current contract ends June
I feel like a sucker taking that 20 a month for 65
Nice Mishbah, similar story here. As TT were hiking their prices I could switch penalty free. I opted to switch to plusnet 65mb package £24.99pm (plus £50 reward card plus Quidco). Today (3 days later) I got called by talk talk retentions. They offered me, fibre 65 for £22pm with first 5months free on an 18m contract. So in effect £15.89pm Don't use landline at all so didn't target any deals in that area. First price rise will be Apr 2022. All that was left was a call to plusnet (half hr wait) to cancel the switch!
I was with them for 18 months. I was paying ~£33 p/m for same package (Fibre 65 + unlimited calls)
How long you been with them and what was you paying before?.... I need to ring them since price hike
TalkTalk is one of the UK’s largest communications companies, serving millions of home internet users. Along with internet access, the company offers mobile phone, pay TV and landline packages, enabling customers to cover all their communications needs. All of these packages are regularly the subject of discounts and the latest TalkTalk reductions can be found at their HotUKDeals listings.
Making Huge Savings On Internet, Mobile Phones and More at TalkTalk
TalkTalk was founded as a spin off from the Carphone Warehouse in 2003, as a direct competitor to British Telecom (BT). In 2006, it became one of the first providers to offer a broadband service, and heavily promoted this service via discounts and free contracts.
This cut-price approach to acquiring new customers continues, with TalkTalk offering more discounts than their competitors, across a wider range of communications products.
The company has come a long way since it started. Nowadays, you can purchase subscriptions to pay TV services like YouView and BlinkBox (which TalkTalk owns) along with home internet connections protected by the industry-leading HomeSafe protection system as well as conventional mobile phone contracts.
Where to Purchase TalkTalk Products
TalkTalk do not operate any bricks and mortar stores. Instead, if you want to purchase their products, you’ll have to head to www.talktalk.co.uk and use their online shop to buy the services you require.
What Kinds of Content Does the Guardian Provide?
When you visit the TalkTalk website, you’ll find a wide range of communications products available to order. Major product areas include:
Broadband: Featuring standard broadband packages, super-fast broadband, broadband with calls and the option to include “super routers” offering stronger wi-fi signals and faster connections.
Fibre broadband: Including faster fibre-based broadband connections with a range of call plans and contract lengths, as well as test products like UltraFibreOptic in some areas.
TV and broadband: Features pay TV services like YouView and Freeview services. Also features flexible packages that can add services like Sky Sports or Sky Movies for one off viewings, as well as a range of different contract lengths.
Mobiles and SIMs: Features contract smartphones and SIM only deals along with mobile phone upgrades for existing customers.
Security: Includes the option to install the HomeSafe protection system to guard your home broadband, as well as SuperSafe Boost which provides virus protection for all your devices.
Business: Features broadband packages specifically aimed at business users with added WorkSafe security features, video conferencing capabilities, free line installation deals and comprehensive business support.
What Brands Do TalkTalk Work With?
When you purchase products from TalkTalk, you’ll find plenty of the world’s leading brands are included in their deals, including:
The purchasing process varies depending on which TalkTalk product you’d like to purchase, but they all begin by clicking on the relevant product link on the TalkTalk website.
For example, if you’d like to take out a TalkTalk broadband subscription, go to the “Broadband” section. Now scroll down and find a deal that you’d like to purchase and press the “Get this deal” button. Now you’ll be taken to a shopping basket page where you can customise your deal and add or remove features.
After that, press “Next” and TalkTalk will scan your phone line to see what kind of services you are eligible for. Then, if the product you want is compatible, you’re free to pay and arrange an installation date.
Before you can conclude the transaction, you will also have to sign up for a TalkTalk account, which takes a few minutes but is well worth it. That way, you can manage your payments, change your TV services and arrange phone upgrades via the company’s website.
It’s a similar story with buying mobile phones, installing pay TV and other TalkTalk services. Everything is well signposted and plenty of options are available at each stage.
Payment Methods Accepted by TalkTalk
When it actually comes to paying for your TalkTalk products, the company accepts all major credit and debit cards. The terms of payment vary depending on what kind of product you are ordering. For instance, mobile phone contracts and broadband subscriptions can be paid for via regular card payments or direct debits (or a mixture of the two). Everything is handled in the “your account” section of the TalkTalk website.
When you make any payments online with TalkTalk, the company won’t store your details at all as part of their financial compliance procedures, so card payments need to be made at the start of every payment period. That often makes direct debits a more convenient option if you have the ability to arrange one with your bank.
Sales at TalkTalk
From the start, TalkTalk has been a low-cost communications provider, with a focus on promotional deals to attract customers, and this hasn’t changed at all. When you log onto the website, you’ll always see flash sales and current promotions prominently displayed, and you can find all of them in a handy list format at the TalkTalk HotUKDeals listings as well.
Black Friday at TalkTalk
If you are hunting for a bargain broadband connection or a cheap mobile contract, Black Friday is a good time of year to look, as TalkTalk offer more deals around then. Each year at the end of November, TalkTalk typically offers sizeable discounts on their faster packages, making Black Friday an opportune time to switch to a quicker fibre connection. They also offer their phone and sim contract cheaper, so it's a great sale for picking up a Christmas gift. We'll list all of Talk Talk's Black Friday deals right here on this page, so come back in November to save big on your home internet bill or phone contract.
Does TalkTalk Have a Loyalty Scheme?
TalkTalk doesn’t have a conventional loyalty scheme, but it does provide exclusive offers for existing members. Members can also customise their deals easily, adding channels to their TV packages, upgrading their phones and boosting their broadband, and all customers are signed up as part of the purchasing process.
How to Cancel a TalkTalk Service
If for some reason you need to cancel a TalkTalk broadband service, phone contract or TV subscription, the first thing to do is to give them a call at: 0345 172 0088.
If your service is contract based, there’s a good chance that termination fees will apply, and staff should be able to talk you through those charges when you make the call.
As with all broadband providers, TalkTalk enable customers to cancel their services with no penalty up to 20 days after the service begins. So, if you are unsure about the package you’ve installed or you did so mistakenly, call them quickly to inform them that you are taking up your right to cancel.
Whenever you cancel recurring services with TalkTalk, remember that the company requires 30 days’ notice of the cancellation or the next month’s service will be charged to your account.
TalkTalk’s Social Media Presence
If you want to stay informed about TalkTalk’s current offers or you need to contact their customer service team, they have plenty of social media channels and you can find them at:
My TalkTalk is a handy smartphone app that enables customers to manage their account, upgrade services, check TV schedules, contact customer services, track their mobile phone usage, access setup help and generally manage their bills. When you have a few different services in your package, it helps to keep spending under control. You can find it at Google Play and the iTunes Store.
If you’d like to talk to TalkTalk or write to their customer service team, you can do so at the following addresses and phone numbers:
By phone: 0345 172 0088 (for TV, landlines and broadband)
Save Money on Communications Essentials at TalkTalk
Whether you need an affordable mobile phone contract, access to Sky Sports whenever you need it or an ultra-fast broadband connection, TalkTalk will have a package for you. Famous for their price reductions and their range of services, you can find all the latest offers on phones, TV, landlines and broadband at the HotUKDeals TalkTalk listings.