Yes, which is in contravention of online selling rules governed by Consumer Contracts Regulations. This is very basic stuff which Ultimo customer services (I use the term loosely based on my experience) should be more than aware of. I had to open a Paypal case in order to get a refund (which was found in my favour), so would recommend anyone placing orders with Ultimo in the future pay via PayPal!!
In addition to above they wont to refund either. It didn't state this on the returns note which clearly gives the option for a refund and the website refunds page doesn't state any exceptions either so beware of this company! I for one will never be ordering from them again.
Just a word of warning should this promotion occur again in the future, after receiving three of the same bra I contacted Ultimo given the set is advertised stating 'you should not receive more than two of the same style'. Ultimo do not abide by this, and if they do send three of the same item will not swap. You are advised by customer services to send back at your own expense in exchange for a credit note. Just to add, the three duplicate bras they sent me were basically unwearable too. Judging by the posts on here it really does seem to be luck of the draw, so do only order if you are willing to receive only one or two functional bras.
Yes I hope they do as three of the same is not a good deal at all. Best of luck
I got no matching sets but not too bothered as I never really bother to match my underwear anyway. One of the 'briefs' I received was a bit kinky (suspenders) so won't wear those but with a mixed bag I did expect to get at least one item I wasn't keen on, just not three of the same thing. I just hope they will swap the duplicates rather than make me send the whole order back...
Posted 11th Jun 2017Posted 11th Jun 2017
70% off everything in outlet plus extra 5% off with code eg Lyra bra and knickers set was £59 now £16.81 with code @ Ultimo
70% off EVERYTHING in the Ultimo Outlet plus get an extra 5% off with code EXTRAHOT5 Get deal takes you to all in the outlet - currently 140 products and you get free delivery on… Read more