23°
EXPIRED

Various discount codes for Kitchen Science

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copy of correspondence between me & kitchen science ...

You have taken £230.85 out of my account THREE TIMES on 25 March for ONE item I could not buy because it was out of stock. The internet transaction REJECTED my credit card, so I telephoned to place the order, but couldn't because the sales girl said it was OUT OF STOCK AND DISCONTINUED. Furthermore, your refund of the THREE payments you took from me did not occur until 31 March, so you kept £692.55 of my money for 7 days without even informing me that you had it.

Please accept our apologies. Firstly the reason that the refund was not action immediately is that we were not aware of this as the order was rejected by the system so according to the system which we look at we had not taken any money. It was only when we were informed that an error had occured that we were able to rectify this problem. Which we did as soon as we we're aware of this problem. We apologise for the inconvienience that you may have incurred.
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