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Waterstones 15% discount on everything-15%

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8 Comments

couldn't have been better timing. was just about to buy the russell brand bio for my aunty. Heat added. thanks

Their prices look good with the discount but be warned that their stock control and customer service is awful. I ordered 5 books nearly 2 weeks ago (all popular titles) and so far not one has been sent despite the fact they were marked as (and still are) 24hr availability. They do not reply to emails, you can wait for 20 mins on an 0870 number to get through to their customer service and their only excuse is that they are very busy and so don't have time to answer queries or update their web site with realistic delivery times! My advice is stick to Amazon, even if they are a little more expensive the books come in reasonable time, Waterstones can't even promise to deliver before Christmas now.

& dont forget EGG card if u have 1

great thanks:thumbsup:

15% off just worked for me.:thumbsup:

Thanks, discount has just worked for me too! :santa:

Rep and heat left

redstar3;1319104

Their prices look good with the discount but be warned that their stock … Their prices look good with the discount but be warned that their stock control and customer service is awful. I ordered 5 books nearly 2 weeks ago (all popular titles) and so far not one has been sent despite the fact they were marked as (and still are) 24hr availability. They do not reply to emails, you can wait for 20 mins on an 0870 number to get through to their customer service and their only excuse is that they are very busy and so don't have time to answer queries or update their web site with realistic delivery times! My advice is stick to Amazon, even if they are a little more expensive the books come in reasonable time, Waterstones can't even promise to deliver before Christmas now.



I have to agree that there are problems with their website. I placed my first order on the website on Monday, mainly because I was looking for books through Quidco and seeing a voucher (the 20% one) on here was a bonus. Here's what happened...

Monday evening
Ordered 5 items, all 24hr delivery available. Shortly after receiving the confirmation E-Mail I had another E-Mail to say one item was out of stock. The site still said 10+ in stock though. I decided to wait as I thought they could probably get the one item in time.

Wednesday morning
Had two E-Mails to say 2 more items I'd ordered are out of stock. All 3 items had now been downgraded to 7-10 day delivery.

Wednesday evening
Decided that I didn't want to wait and find out if they'd be in stock ready for Christmas. Went on the website and cancelled the order, then went to Amazon to order one item.

Thursday morning
Received 4 E-Mails to say that 4 of the 5 items have been sent. Checked the order status on the website and it says 4 have been sent, one has been cancelled.

I've managed to cancel the one item because I'd ordered it with Super Saver delivery and it hadn't been posted yet, but I'm going to have 2 books that have already been bought elsewhere and one item (only worth a fiver) that I didn't need any more.

The voucher is good though, just a shame that they come across as being disorganised.

Fantastic Voucher, just used and got my money off!!!
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