Delivery can sometime be slow but when I've queried they have been very helpful and offered some great personalised discount codes (with my name in the code) as an apology. I had one large item that took a while, all small items I've ordered arrived very quick. Excellent customer service and they sell some great items.
I made an order when they had their last 50% off and my order took 4 weeks to arrive after they state 10-14 days apparantly due to an error from the supplier. They were prompt at replying to emails and offered a refund but I decided to wait as it was the cheapest price around. All depends what you're ordering as to whether it's a good deal compared to other retailers.
I would say do not part with your money here. I'm still waiting for a refund from 9th Feb for an undelivered item.
pretty sure their prices have gone up alot! Frozen headband £12 it's about 6 everywhere else! I think they've doubled up after last time they did it and got rinsed