Virgin media M500(Gig1 with volt) broadband for £33pm(£85 Topcashback) | Gig1 Fibre Broadband- £39pm(£90 TCB)-18M contract (Selected Areas)

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If you are an O2 customer, your data will be doubled and broadband speed will be upgraded to next available speed

Topcashback & Quidco offering £90 cashback on Gig1 and £85 on M500 package.
About £28pm effective cost for M500 broadband and £34pm for Gig1 broadband

More details at

Virgin Media has currently Refer a friend and you'll both earn 1,000 points campaign, if you want to use it you can do so from this .

Edited by a community support team member, 7 days ago

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18th May
They have installed openreach fibre optic in my area. Is Virgin BB the best provider under openreach or it doesn't matter who the provider is since they are all using openreach?
Also, any experience of how good the Internet will be when openreach is installed newly? Thanks
18th May
Virgin doesn’t use Openreach at all. They have their own network that’s entirely separate.

Openreach Fibre is far more reliable than Virgin’s network and often lower latency too.

If you want the cheapest full fibre through Openreach then it would be Onestream you’d want to go with. If you want the best mainstream provider it’s whoever is cheapest in the BT family of companies (BT/EE/Plusnet) and if you want the absolute best service and can afford to pay for it then the specialist providers are who you want - A&A or IDNet
16th May
😞 I’m ashamed to even have say this here, but, it’s amazing to think, that with all of this technology around us, information flowing, literally, at our fingertips, that most people just don’t have a clue. 😞

Please take the time, to understand the difference between, wired speeds and WiFi speeds!

Each device, is limited by its own internal network hardware!

Whether that’s wired, via network interface type, cable type etc,

or wireless, generally here, this will be, WiFi, although there are plenty of wireless communication standards, each limited by their revision.

Currently, the most common WiFi standards, are NOT capable of transmitting data at 1Gbs!

So please, do your due diligence before complaining, comparing, and commenting!

When broadband speeds are quoted, realistically, vendors can ONLY ever quote speeds delivered via cable, ie wired.

There is absolutely, NO WAY, they can even begin, to quote speeds, referring to WiFi!

So for now, please check, is your device, even capable, of the speed, you’ve been quoted and are now, expecting?

😞 (edited)
18th May
cool
15th May
Thanks, OP and hi all. For Gig1 Fibre Broadband, the router seems different, other than that, if I already have VOLT and my contract is due to expire, any advantage of Gig1 Fibre Broadband rather than the 500 with volt being doubled? Is the new router much better? I have a TP-Link AXE5400 Router and extender already as the current router isn't great.
Author
15th May
I have HUB5 and for me it's day and night difference to HUB3
Rooms where I wasn't getting over 30Mb speed with WiFi Pods, I get over 500Mb in whole house and that too without PODs.
15th May
35 a month? Or do you mean with top cash back included?
Author
15th May
Yours is even cheaper without TopCashback. Nice
15th May
These are good deals. Im paying £37 for the M350. Would virgin change my package to the m500 if I mentioned this deal
16th May
Good tip, just make sure whatever is offered to you is in writing, email, chat screenshot etc. Fell foul to a telephone offer, that was offered. And miraculously the telephone record disappeared?? Learn by my mistakes
16th May
I have an oldish virgin media hub but it's currently just a modem to a more powerful router in a diff room altho somehow it still kicks out a 2.4 ghz channel. I'm terified of upgrading incase all the devices I have set up to it just stop working. Does anyone more clued in to setup know if it will be a simple case of swap the hub for a new one and I can just change its name and password to what's being used now and everything will still work? Once I turn the hub into a modem ofc? Any thoughts would be appreciated. Ty.
17th May
VM will only upgrade a hub2 or below for security reasons or if you are on the top package.
The hub shouldn't give out any wifi in modem mode.
The wifi name can be changed in Hub mode
5 h, 58 m ago
Hi all, any idea, 1. if I go for 500, will it double up to 1gb (VOLT) and will I also be sent the new router? 2. if I go 1gb, will that VOLT double, or is that the highest speed, thinking it probably is. My contract renews on 26th of this month. (edited)
5 h, 55 m ago
Yes you'll get the speed boost to Gig1 and get a new Hub 5 router sent out a few days after the benefits are applied.

Gig2 is the fastest speed on Virgin Media, but this is only available for those in Nexfibre's XGS Areas which it sounds like you aren't - And I'm not even sure if you can Volt your way up to Gig2 or not anyways. If you are already on the fastest available broadband speed, you will only get Volt benefits on the O2 SIM Card.
15th May
£38 a month for Volt M500. I just done a speed test on WiFi and I’m super close to the router (less than 1 metre)Using this website ( xcal1.vodafone.co.uk/ ) I downloaded 1gb file on my phone over WiFi and it took 30 seconds, sure on 438 mbps I should have downloaded the file in less than 5 seconds.

I just have to accept that this is the best that I can get and pray one day the fiber gods will bother to allow us to have it on a old property.
15th May
438mbps on a 500mbps package is really good on wifi! Too many variables but you'd never get 500mbps on wifi on a 500mbps package. You'd have to test the speed to the router to know if you are getting the correct speed, or at least log into the vm router page and check what speed you are synced at.
15th May
VirginMedia getting stupidly expensive for long term customers now. And difficult to leave easily, as cant u-switch them. I'm with Virgin right now. Think I'll leave once out of contract as they're wanting to start to charge £70ish.... everywhere else is miles cheaper.
15th May
Have you tried signing up again as a new customer after your contract end date?
15th May
fed up with virgin there price in creases and constant drop outs, 11 more months to go until I can leave them
15th May
I been with Virgin for over 10 years, I was on the gigabit package and when I would do a speed test it would show 1gb download speed but I never downloaded anything over 70mb. If you live in a property with fiber go ahead but if your like me with a copper property no change you will get those speeds. I felt robbed so I downgraded to 500mb and still I average 30/50mb download speed. They should be fined for advertising speeds they clearly can’t supply( on copper connections).
15th May
Later edit: now realise your speeds were actually fine hotukdeals.com/com…982

Please ignore earlier comments
That's true, they shouldn't have even offered those speeds to you in the first place - very strange!
How long were you on each speed before you complained & downgraded?
I'd have done so within the 1st month of slower speeds & completely cancelled within the 2nd month if they didn't supply what they promised & I was paying for. Why did you go on for 10 years accepting it? (edited)
15th May
I have VM and generally their fibre product is great. God help you if you need to contact CS for anything, as it's mostly outsourced abroad and you speak to someone reading from a script.
17th May
The worst CS anyone can imagine. I have heard few bad one’s but theirs take the biscuit
15th May

I can't complain, for £31 its really good speed and stable too, at least in Dorset area.
I still have another 6 months on my contract but since now CityFiber is in my building, renewal time will be fun trying to get Virgin for even cheaper or just go with Toob for that sweet 900 upload.
15th May
Pathetic customer service. They cancelled my order just a day before the engineer visit after waited for around 2 months for installation and multiple postponement of their appointment. The irony is no one called me to explain the reason for their cancellation and luckily I didn’t give notice to my existing provider that saved me from disruption
16th May
Can someone tell me the exact steps to get this price please?
16th May
Poor customer service and issues
18th May
My current virgin contract ends on 25th May and we've re-signed in partners' name with new kit to be delivered on 25th May (will install on 26th may just to be safe). Does anyone think there'll be any issues with this?
18th May
Good thinking re-signing in partner's name for the best deal, can't see any problems installing it the next day.
15th May
The link doesn't work?
Author
15th May
virginmedia.com/bro….ds

Also, I have asked Mod to look into it and fix the link as it was something at HUKD end that needed fixing for Get Deal to work last time aswell (edited)
15th May
just me or is it showing as £35 per month for 516mb?
15th May
I get the same, are you based in London by any chance?
15th May
How does the 02 double thing work
Please
16th May
It’s automatically done if you have an O2 and Virgin Media account registered at the same address. Within 2 weeks the mobile data allowance will double and your VM broadband speed will boost to the next tier at no extra cost.
16th May
Looking to leave them once my contract is up, been a long time customer but the costs and service hasn't been the best overall. Still remember when I asked for a new updated modem since I was still using one of the older models which seemed to be iffy on speed and they advised we can't do that unless I take on one of the O2 Sims. However their engineer turned up to check the modem and he made the call to replace it with a new updated model without issue.
16th May
Left VM in Feb having got a Three 5G unlimited data sim for £6 a month as I can't get fttp yet and didn't need tv or landline anymore. VM cancellation was painful and very poor deals offered vs new customers. Three 5G is ok but its a bit flaky at times with the router needing to be rebooted. It's only a stopgap really until I can get fttp or Three becomes too flaky and I can become a new VM customer.
The above is my situation. The challenge comes with my elderly mother who has broadband, landline and TV and she needs all of them. As her memory isn't great then moving to another tv platform will be a challenge. I also notice that Sky aren't advertising or doing deals on Sky Q which would be the obvious replacement. Seem to want to push their stream service which I don't think would suit my mum.
16th May
Is this also for current customers? My contract ends in a month or so.
16th May
Can you still keep volt after cancelling it? I asked before and was told yes but seen a few people say they lost the speed boost after cancelling the O2 SIM (edited)
16th May
If you cancel in the cooling off period of an O2 Contract you may lose the benefits if they audit the account (Unlikely to happen but they have the right to do so). If you cancel it outside of the cooling off period either at the end of the contract or mid-term and pay early disconnection fees you would keep the benefits until you next renew your contract or leave VM.
17th May
If virgin is new to your area, avoid like plague, runs of 5 days continuous outage/total loss of broadband along with worst ever customer service you can even imagine. (edited)
17th May
could not agree more! I call them every month to complain about the service and the monthly bill...avoid the headache (edited)
17th May
I was lucky to be in cooling off period, so cancelled, but it took me 9-10 calls to get rid of them, still sent me a bill despite no broadband for 5 days
18th May
This is coming up at £35 for me for 1gig. Am I looking at the right thing? It doesn't mention volt.

I've currently got a pretty basic virgin package and the experience is fine for me so I'm not sure what this offers.
Author
18th May
That's top price for Gig1 broadband.