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Housing association rules/law for kitchen/bathroom upgrades

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I can't seem to find any information if there are laws/rules on when a housing association must update a kitchen/bathroom. The situation: Moved into a property with an ancient kitchen in 2013/14 and … Read More
PenguinsForAll Avatar
2w, 4d agoPosted 2 weeks, 4 days ago
I can't seem to find any information if there are laws/rules on when a housing association must update a kitchen/bathroom.

The situation: Moved into a property with an ancient kitchen in 2013/14 and then in ~2015, about 2 years after moving in someone from the housing association comes knocking to check out the kitchen and bathroom and other things (radiators etc) to see what needs upgrading.

They said the kitchen will get done, radiators too and nothing else. I say great, because they are incredibly old.

A year goes by, nothing happens. I phone them up and enquire, they say it'll happen that current year (2 years ago, 2015/6?). Again nothing happens.

I phone them up again and ask how old my kitchen and bathroom is, and when will they receive upgrades. I am told my kitchen is 15 years old and is due an upgrade as they upgrade kitchens older than 15 years. The bathroom is not due an upgrade until it's 20 years old (15 years old at the time) - I decided to upgrade the bathroom myself a year after moving in, as it was just a bathtub with a carpet floor, disgusting really.

So all of that happened about a year ago or so.

I phoned them up last week and asked again when the upgrades will happen, I was now told 2018/19 financial year, which will make the kitchen ~17/18 years old.

I think I know why the upgrades have not happened, I received a letter through the door the other day saying the housing association is looking to sell their properties to another housing association and are giving me (and everyone else) the run around until they can sell them off to someone else.

So my question is where do I stand here? Are they required by law/local council to update based on age or is it whatever rules they decide? I cannot find anything stating an actual age before upgrading must happen either through google or their website.

I'm based in the north-east of England.
PenguinsForAll Avatar
2w, 4d agoPosted 2 weeks, 4 days ago
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#1
Put in a written complaint or fill out the complaint form on their website about the delay explaining the previous phone calls and estimates for the upgrade. Phone calls don't show on their yearly audit, written/email complaints even via forms on their website do. If you're not happy with the reply you should be able to escalate the complaint and that's when its on the audit radar. That usually gets things moving.
#2
All landlords have to register properties with the local council. If you believe you live in sub standard accommodation contact your council. Citizens advice can give you more info and advice.
#3
as long as the kitchen is functional and not falling to bits i dont believe there is any law requiring you having a new kitchen just because its old
#4
The housing association's make up rules as they go along I am in Glasgow and funnily enough there is no money in Glasgow for a ramp to my wheelchair bound four year old she is also non verbal due to having 16p 11.2 micro deletion syndrome and needs more tests. I have been told to watch Mr tumble to help her communicate as unless a child can talk we also have no speech therapy in Glasgow either so good luck as I am getting nowhere with NHS , education or housing 1 hour every second day nursery and deferred from school for a year noooooo money for anything
#5
my kitchen is 20 years old, do I qualify for a free 'upgrade'?
#6
What's the problem with your current kitchen? Is it hazardous to your health? Is it functional?
#7
are you with great places housing? they just upgraded my radiators and bathroom and kitchen.

Edited By: brendanhickey on Jun 07, 2017 16:08: typo
suspended#8
Which address do you live in and who is your housing association thanks
#9
I had the same happen and the best thing they did was sell the houses on to a great association that so far have updated the house alot. Kitchen was falling to pieces and to old to be repaired so had to be replaced
#10
My kitchen is around 40 years old!!! it still works and looks so retro 70s it should be in a museum. Where's my free updgrade?
#11
I'm kind of with adam_holcombe here however you should always ask for whatever your housing association promises you for them to put it in writing, unless they have already done so of course. A lesson I learnt from my internet provider who have been charging more than promised.

And remember, your upgrade, or any other work done by your housing association, is not free [effectively], you're paying for maintenance through the rent you are paying. Possibly why you should be entitled to compensation though if you don't have this in writing you most likely won't get any.

I personally don't think you should concentrate on compensation though, stay focused on getting the work done no matter what the circumstances are. Do make sure to ask them to put anything they promise you it in writing just in case you do have to make a complaint or make a claim or whatever.

Contact the Housing Ombudsman Service for advice if you feel you are running into a wall with your housing association. Shelter may also be able to advise as well, they also cover social housing. Don't waste your time contacting the council unless you're advised to do so. Again, make sure to ask for anything they tell you to put it in writing if you do get in touch with your council.

Good luck and hope your outcome is better than what the housing association I'm with has provided here, cheap and nasty kitchen units which were installed a few years ago and knock off double glazing installed a couple of years ago that have already blown more than once, have replaced two windows already.

Incidentally, any mention of compensation on your housing associations website may just cover maintenance and repairs though may be worth checking just in case.

Good luck.
#12
brendanhickey
are you with great places housing? they just upgraded my radiators and bathroom and kitchen.


Afraid not.

adam_holcombe
What's the problem with your current kitchen? Is it hazardous to your health? Is it functional?


I am only wanting this new kitchen as it was promised otherwise i'd be sort of fine using my kitchen. It is functional yes, however very old (needing a new floor at the least) and the layout doesn't leave space for my normal sized fridge freezer and no room for a dishwasher either - modern requirements! And not to mention the drawers don't close properly after a new boiler was installed, the taps are good old fashioned 1 hot 1 cold, etc. But yes it's functional! cheeky

LemonHead
I'm kind of with adam_holcombe here however you should always ask for whatever your housing association promises you for them to put it in writing, unless they have already done so of course. A lesson I learnt from my internet provider who have been charging more than promised.And remember, your upgrade, or any other work done by your housing association, is not free [effectively], you're paying for maintenance through the rent you are paying. Possibly why you should be entitled to compensation though if you don't have this in writing you most likely won't get any.I personally don't think you should concentrate on compensation though, stay focused on getting the work done no matter what the circumstances are. Do make sure to ask them to put anything they promise you it in writing just in case you do have to make a complaint or make a claim or whatever.Contact the Housing Ombudsman Service for advice if you feel you are running into a wall with your housing association. Shelter may also be able to advise as well, they also cover social housing. Don't waste your time contacting the council unless you're advised to do so. Again, make sure to ask for anything they tell you to put it in writing if you do get in touch with your council.Good luck and hope your outcome is better than what the housing association I'm with has provided here, cheap and nasty kitchen units which were installed a few years ago and knock off double glazing installed a couple of years ago that have already blown more than once, have replaced two windows already.Incidentally, any mention of compensation on your housing associations website may just cover maintenance and repairs though may be worth checking just in case.Good luck.


I wish they wrote it in writing when I asked them through email, but they did the good old "we'll have someone call you" so no proof there. I'm not sure if they are the kind of company to record phone calls - i've had trouble with ISPs in the past and they are able to review calls to confirm facts, but maybe not in this case.

I'm gonna try and get written proof of upgrades after 15 years, otherwise i'll chase it up again and then go onto the Housing Ombudsman Service or citizens advice. I don't think it's fair that i'm paying rent (that is increased yearly) for outdated crap when I was told I am getting an update to modern standards.

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