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I find their private customer terms of business quite intimidating.
"We may deliver goods of a different description or specification from that agreed and as may be required to comply with any applicable safety or statutory requirements or which do not materially affect the quality or fitness for purpose of the goods."
"We recognise that goods supplied by us to you may not meet your expectations. In our experience there are many reasons why that may happen. Examples of those reasons include a defect in the goods at the point of delivery to you, incompatibility with existing components within your system, poor installation or simply slower performance than you require.

We are not able to establish why the goods have failed to meet your expectations without an opportunity of inspecting and testing the goods. ...

Insofar as it may be established that there was no defect in the goods at the point of delivery to you, we reserve the right to charge you £10 as a contribution towards the cost of inspecting and testing the goods."

Of course I would still have the Remote Selling Laws to protect me - Which they acknowledge might be rather better than what they would like to have in place:

"In individual circumstances the provisions of the voluntary code may be more or less favourable to you than your statutory rights. You are free to withdraw from the operation of the code at any time and pursue your statutory rights."

Personally, I cannot see how, in any way, their "voluntary code" offers ANY advantage to the customer. Even when defective goods have been supplied they make no mention of arranging and paying for their return or refunding the costs involved in so doing.