"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51506521","author":{"@type":"Person","name":"melted"},"datePublished":"2023-11-20T17:14:42.000Z","text":"As others have said, if the goods are counterfeit, check your card provider's ( bank's ) website for how to do a chargeback.
As the site is probably dodgy, you might want to contact your bank even if the transaction hasn't shown up yet.
I would also suggest emailing the genuine brand's contact address to get some conformation that its not a legit site and the goods you bought are counterfeit. They might also try to get the site taken down."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51503764","author":{"@type":"Person","name":"mutley1"},"datePublished":"2023-11-20T13:11:54.000Z","text":"i always check \"contact us\" when i buy anything and if i only see an online form to contact the retailer and no address or UK landline, then forget it as they can ignore these online forms very easily and you have no way to contact them properly. and i tend to avoid sites where there are world flags as it often means the company is not located in the UK.
their return policy does not state free return so i think they are within their right to ask that you pay for postage. if on receipt the item is shown to be faulty, they will refund you the postage. that is the strict legal obligations as far as i am aware."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51504506","author":{"@type":"Person","name":"Gollywood"},"datePublished":"2023-11-20T14:10:48.000Z","text":""},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51505768","author":{"@type":"Person","name":"bobdylan"},"datePublished":"2023-11-20T16:03:30.000Z","text":"You need to look into how a chargeback works with your own bank but here are some pointers:
visa.co.uk/how…tml"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51504260","author":{"@type":"Person","name":"bobdylan"},"datePublished":"2023-11-20T13:51:41.000Z","text":"on-runninguk.com/ret…tml
Return policy states: \"We're Bummed If You're Not 100% Satisfied With The Items You Received\"
Says it all really...."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51505193","author":{"@type":"Person","name":"TristanDeCoonha"},"datePublished":"2023-11-20T15:12:53.000Z","text":"Probably a dropshipper who uses a UK warehouse for the outbound, and the discouragement of an international address for the return.
I had this with eBay once, to which they refunded the money, I kept the item, and the seller lost in every way.
Try a chargeback if the items were not to a suitable standard"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51503483","author":{"@type":"Person","name":"xCobehx"},"datePublished":"2023-11-20T12:48:45.000Z","text":"I think you’ll have a job on if I’m honest. Did you pay via credit card?
Prices are a concern straight away, odd amounts. Return Policy is also a mess which would have set the alarm bells ringing. I’m sure someone else will check the time the website has been registered for. Sore one but always worth getting a legit check on here to save any hassle."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51503803","author":{"@type":"Person","name":"a666andy"},"datePublished":"2023-11-20T13:15:30.000Z","text":"Website is blocked by kaspesky, no real need for me to look further, but for a change it was registered years ago in 2015, currently registered in Arizona though"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51504611","author":{"@type":"Person","name":"samosa"},"datePublished":"2023-11-20T14:19:13.000Z","text":"How did you make payment?
I also think if you do send back you can claim back the customs fees you've paid."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51504844","author":{"@type":"Person","name":"charlotte1992"},"datePublished":"2023-11-20T14:39:43.000Z","text":"
This was the reply I paid by my bank card but can not find the transaction in my history for some strange reason?"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51512390","author":{"@type":"Person","name":"charlotte1992"},"datePublished":"2023-11-21T08:11:50.000Z","text":"
They are now saying the trainers are authentic"}],"commentCount":26,"interactionStatistic":14,"articleSection":"Ask"}