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Mighty Deals.co.uk feedback

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4y, 4m agoPosted 4 years, 4 months ago
I've just gone through a deal to a website called mighty deals and they were selling 32gb memory cards for £10 so I bought 2 and I got 2 emails with "voucher" codes to another website I've never heard of and the other website charges £4 each for delivery. I don't want to enter my details on there aswell to get ripped off again.. Is there anything I can do? Please help!
RandomUsername Avatar
4y, 4m agoPosted 4 years, 4 months ago
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#221
RandomUsername
Syzable
The deal has been marked as spam by ourselves for at least the 2nd time today as we were unable to check who the supplier of the stick is as Mighty Deals did not reveal the merchant.

However according to Lacies own website they do not sell a 32gb stick in that design. Only a 8gb and 16gb which was another factor

http://www.lacie.com/uk/products/product.htm?id=10531

Been scammed then :( will the bank do anything?

If this is a bit like a groupon deal, you can CANCEL the order, go to mighty deals and select cancel if option is there.
banned#222
Scumbags
banned#223
Has anyone heard from these idiots.

I've had nothing yet.
#224
my wife ordered me a phone watch and a hamper for christmas. both from different companies. never received either. after a lot of hassle mighty deals said they would refund the cost of the products but i would have to claim the delivery fees back from the other companies. the other companies do not answer emails so i am without presents and my wife has lost her delivery fees. sham !!
and instead of a spokesman from mighty deals coming on here and quoting phone numbers etc , why don't they spend their time getting their company in order and stop this. if it aint for sale DONT sell it !!
banned#225
This has just happened to me with DVD player. They have said they will refund money and I have to claim postage off of austen Lewis. Neither had any intention of selling me this product and it is still for sale on the austen Lewis website.

What I need now is whoever this has happened to post on this site as I am going to trading standards and need as much ammo as possible to bury these muppets.

Basically The small products they sell you will probably get but the deals that seem to good to be true are too good and then all they do is offer you a refund and you have to get the postage from the other company pretending to sell the product you have ordered. They have ruined a lot of people's Xmas and don't give a damn.

Please post on here all complaints so I can gather for evidence.
Thanks.
#226
These people are outrageous. Their so-called helpline sounds like a tapeloop rather than a legitimate 'hold' message - has anyone ever got through? Apart from a standard email acknowledging your message they ignore attempts to contact them that way. It's ludicrous.
#227
Hello Supersid,

Apologies for you not getting your DVD Player. The majority of products on Mighty Deals are delivered, however unfortunately a very small number of merchants who didn't deliver in time for Christmas can create quite a lot of negative publicity. We have dealt with these merchants and either tried to source like for like replacements, or issued a refund. We do not benefit in the slightest from a merchant not delivering, the exact opposite actually.

We are working with all our merchants on reducing delivery time and ensuring delivery within those times.

My email address get's blocked when I post it here, but it is my name then **** - neil.campbell@****.co.uk

Please email me directly and I can contact you myself.

Kind Regards,

Neil Campbell
Director
#228
Hi Supersid, I have ordered 2 mp3 players through **** on the 26 november and am still waiting for refunds from both **** and Austen Lewis so if you are going to trading standards I will let you have all the info I have.
Supersid
This has just happened to me with DVD player. They have said they will refund money and I have to claim postage off of austen Lewis. Neither had any intention of selling me this product and it is still for sale on the austen Lewis website.

What I need now is whoever this has happened to post on this site as I am going to trading standards and need as much ammo as possible to bury these muppets.

Basically The small products they sell you will probably get but the deals that seem to good to be true are too good and then all they do is offer you a refund and you have to get the postage from the other company pretending to sell the product you have ordered. They have ruined a lot of people's Xmas and don't give a damn.

Please post on here all complaints so I can gather for evidence.
Thanks.
#229
Neil,
I'm all in support for new start up companies and I'm going to give you an honest opinion and my own experience with your company.

I really think you need to make some big improvements with your service and training for your phone operators. It really is diabolical how bad the service is. I've given up all hope of getting a refund through your selves and have just today received the Visa paperwork so I can get a reverse payment refund via my bank. The bank have already reversed the delivery charge from the supplier but its just your payment I'm waiting to get reversed now.

I've given your company ample amounts of opportunity to refund me but your phone operators just arn't interested. Even Fiona your head of customer support doesn't care about helping your customers.

I've made 2 phone calls to your help desk before christmas and was on hold for 40 minutes each time. This wouldn't be so bad if progress was made but the first call, all I was told is that they would put me on hold to try and reach the supplier, they then said that the supplier was not answering and that they would put a request in for a refund and email me tomorrow. I called the day after as I had received no email and again was told they would try and reach the supplier but again there was no answer from them. I was then told they would keep trying to ring the supplier and refund me. I asked for a direct number so I could call back the following day without having to wait 40 minutes but was told I would need to call your helpdesk, eventually the operator agreed to email me the following day with an update by 10.30am. Its about 20 days later and I've still not heard anything.

I raised a helpdesk call on your system following the above 2 calls and it was close about a week later by Fiona saying that there were delays with the 10 inch tablets (she didn't read my ticket what so ever but just wanted it closed and seems like she closed off everyones ticket and sent 1 email out to everyone without actually dealing with any of the tickets or confirming everything was ok). I replied to the ticket several times and got 1 more reply which said something about you have now dealt with my ticket and it has been closed. I replied back saying its not been dealt with as I have not received a refund and have since heard nothing... that was probably about 7 days ago.

It feels that your company is very negligent when it comes to customer support. Your ok to take our money but when it comes to refunds and help you want nothing to do with us and forward us to a supplier that you cant even get hold of yourselves!!! Our money goes to you so you should have a degree of responsibility in ensuring we receive what we've paid for. Its very unprofessional to forward your customers to your supplier to get refunds especially when it is you that our money has gone to. You can't just turn a blind eye and avoid the responsibility of that when things go wrong expecting your customers to do your job as the middle man in the deal!!

You should have a fully staffed helpdesk for these situations with clear escalation routes to your suppliers. Why would you ever list a suppliers product if you can't get hold of them most of the time??? I can appreciate most of the products you list are from individual sellers / importers but you maybe need to be a bit more diligent when choosing these individuals. I recomend retraining Fiona or demoting her and hiring a better support manager who can put proper support processes in place.

I don't understand why you have this sneaky delivery charge that goes directly to the supplier as well.. it only complicates matters. Why not just have one payment that includes the delivery charge go to Mighty Deals... I assume you have to send the supplier a % of the takings for the item... you can just send the delivery charge you've collected along with it? It saves having these multiple refund issues for each transaction.

Why not make more use of your help desk software? You have the infrastructure in place to have visibility of everyones issues. If someone rings up or logs a call on the system leave it open until the customer is satisfied. Communicate with the customer as well, update the calls individually with automatic email updates to the customer when notes are added and also phoning the customer would go along way in preventing complaints.

More due diligence on suppliers... check they have the stock and resources to actually deliver to your customers when you say they will. If they only have 200 units of an item then set a cap on that deal for 180 units allowing for returns / replacements / a % of damage limitation that puts you in a position where you've sold more than your supplier can deliver on time. Once you have a bad reputation it will stick with you for years and be more damaging than if you fix these problems now. I can tell from all the internet posts I've read you've probably lost alot of custom and that will spread via word of mouth like wild fire.

Alot of people look for reviews before buying from these middle man coupon companies and it only takes a few awry deals to upset some people and for their forum posts to be sucked up to the top of the search engines.

Its not just one off complaints you have here but multiple big f*** ups on your part for some of the deals you've run. People can understand one off complaints but when its whole deals going wrong upsetting hundreds of people you know there is something wrong with the company.

Please, please, please change your hold loop... its only about 20 seconds long and when having to wait 40 minutes it really does put you in a ratty mood for when the operator answers. Maybe even have a message that asks people to log calls on your helpdesk system and they will receive a call back within 4 hours. Put some nice music on your hold loop and make it longer. Implement a queue feature that lets people know how many callers are in the queue, what their position is and how long they are likely going to be waiting for.

I look forward to hearing a reply from you and wish you all the best in turning the company around. It could be a good company and its not to late to change this bad reputation.

Regards,

Mike
meeko_UK at hot mail dot com
#230
http://uk.linkedin.com/pub/fiona-larbey/29/6b5/57b?trk=pub-pbmap

**** is a fantastic way for you to enjoy the things you love at prices you adore! We search for the best deals out there, allowing you to take advantage of huge discounts. It’s the new way to shop!

http://www.****.co.uk/

Currently heading up the Customer Support Team at ****.co.uk (part of http://www.MoneyExpert.com)

I strive for customer experience excellence, whilst leading strategic and operational development to continuously improve our customer’s journey.

Specialties
Managing our Customer Helpdesk & Agents to provide customer service excellence. Monitoring & responding to Social Media sites.

A team player skilled in project management, I'm passionate about success, adept at handling Customer Relations, problem solving and crisis management.

I especially enjoy a challenge!


LOL
#231
Lol... Its hard to comment without being hurtful and calling that a pack of lies due to my rancid experience but I would actually like to see them turn this bad reputation around.

Maybe that statement means she strives for customer experience excellence but due to leading strategic and operational development at the same time the customers journey is never improved???
#232
I also ordered one of the steam mops back in November, this still has not arrived and after countless emails we have not even received a reply from anyone. Scammers! Especially as people don't have much money in this climate, its unfair to do this to people who are buying from these people in good faith. We need to do a petition and write to the national newspapers to get this story out there and stop other innocent people. We will stop them! Bunch of monkeys!!!!
banned#233
The national newspapers wrote an article on mighty deals before so we should get their attention. I will search through the archives and speak to those involved in the original investigation.

Please keep posting on this thread
#234
Hi Krivvenz,

I would like to talk to you about this over the phone. Can you either call our CS number and ask to speak to myself, or you can email me directly with your contact telephone number and I will call you. Email address is my name, followed by company name. (It doesn't appear properly on this site) neil.campbell@****.co.uk

Thank you

Neil Campbell
#235
Hello Lula12,

I would also like to talk to you over the phone as I would like to get this resolved for you straight away. If you can also contact our CS number and ask to speak to Neil Campbell. I will take the call.

Or, you can email me with you contact telephone number and I will call you. Email address is my name, followed by company name. (It doesn't appear properly on this site) neil.campbell@****.co.uk

Thank you

Neil Campbell
#236
Hello Supersid,

Would you also like to talk about this on the phone?

Can you either call our CS number and ask to speak to myself, Neil Campbell. You can email me directly with your contact telephone number and I will call you. Email address is my name, followed by company name. (It doesn't appear properly on this site) neil.campbell@****.co.uk

Thank you

Neil Campbell
#237
Disgusting company, paid for items, never received them, got the same automated reply 11 times before I threaten with watchdog, they then said they would investigate it for me... heard nothing! Contacted the company the product was through, nothing! I then continued to email and even rang, to be cut off before I even got to speak to someone. Started getting the same email responses, had to file a fraud claim with my bank who luckily got the money back for me after I provided them with evidence of the scam.
The people who run this company should dig a hole and **** off where the sun don't shine!
#238
i processed an order for a 16GB key shaped USB. This was on 10/12/12. I have not received this. I have contact mighty deals several times AND the company I ordered from which is called clearly contemporary and not had a response. I have now emailed the above email for Neil campbell. Email being his name at mighty deals .couk.

If I do not get a response to my latest email I will be contacting watch dog.
#239
Wish i had seen this forum before i "bought" off them, i will ring the number i have been given to see where my android is
#240
Hi Neil, I would like to speak to someone about a recent purchase. I cant seem to get a reply via email and I cant get through on the phone. On friday I was waiting on hold for 29 minutes before hanging up. I will email my details over to you.

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