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Mighty Deals.co.uk feedback

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I've just gone through a deal to a website called mighty deals and they were selling 32gb memory cards for £10 so I bought 2 and I got 2 emails with "voucher" codes to another website I've never heard of and the other website charges £4 each for delivery. I don't want to enter my details on there aswell to get ripped off again.. Is there anything I can do? Please help!

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    wernerduplessis
    I ordered a £39:00 voucher for a steam mop. Everything went accordingly until I recived my product. The steam mop on Austen Lewis as advertised is a H2O Mop X5 Steamer 5 in 1 Steam Mop Cleaner.

    The mop is £145 and therough the mightydeal code you get a nice discount.

    The 1st issue I had was with the delivery company. (Do not use yodel) then when I got it on the 24th just in time for my pregnant wife's gift I saw what no person wants to see.

    They sent me a different model with a retail price of £40. It's called a mop transformer. I could not believe it. I actually walked back to my car 3 times thinking I am missing something.

    So, my wife did not get a gift this year and the mop is still in my boot as I have not been able to get hold of anyone.

    I am not sure what to do really. I am not going to pay to sent this back and wait 30 days for a refund. I want the mop I ordered at the price I paid for it!!
    Supersid
    This seems to be what their game is wernerduplessis. Mighty deals know that for every customer who is unhappy with their purchase some people will just put up with it. This company has no intention of sending anyone a real deal as they advertise deals that just don't exist. They will take your money and if you persist enough all you will get is a refund after loads of aggro and hours on their customer services phone line. They know for every order taken certain people just cannot deal with the sort of trouble they need to go through. As for Austen Lewis their address is a dodgy office under some railway arches in a slum. Not quite the sort of place you would find a reputable company of any stature.Please just google either of these companies and find real reviews from real customers.

    Some people may think I have it in for these two companies by the way I am talking. You would be right. I cannot see all of the unhappy customers on this thread without thinking of how I can pay back mighty deals and their partners in crime.

    I am going to collect as much evidence on these people and make a case against them.

    I would like everybody who has had dealings with mighty deals to spread the word. You might save someone a lot of trouble.
    Bluescott27
    Sorry to hear what happened with you, I also ordered same mop on 10th November, chased them up and true to their word it arrived before Christmas on Christmas Eve, they sent me the X5 mop which is advertised on the Shopping Channels, I must have been one of the lucky ones,.

    wernerduplessis
    I ordered a £39:00 voucher for a steam mop. Everything went accordingly until I recived my product. The steam mop on Austen Lewis as advertised is a H2O Mop X5 Steamer 5 in 1 Steam Mop Cleaner. The mop is £145 and therough the mightydeal code you get a nice discount. The 1st issue I had was with the delivery company. (Do not use yodel) then when I got it on the 24th just in time for my pregnant wife's gift I saw what no person wants to see. They sent me a different model with a retail price of £40. It's called a mop transformer. I could not believe it. I actually walked back to my car 3 times thinking I am missing something. So, my wife did not get a gift this year and the mop is still in my boot as I have not been able to get hold of anyone. I am not sure what to do really. I am not going to pay to sent this back and wait 30 days for a refund. I want the mop I ordered at the price I paid for it!!
    andypar
    ****
    Hi Andy,

    I am one of the Directors at Mighty Deals. I apologise for you not getting your MP3 player in time for Christmas. You are also entitled to a refund should you like. Please call our Customer Services team and they will contact Austen Lewis for you tomorrow.

    Thanks Mighty Deals for your reply, hope my refund from you is quick as I did purchase on the 20th of November.
    Krivvenz
    Mighty Deals are pure evil. The company needs shutting down before they upset anymore people... it really is totally awful.

    Everyone please be aware that after 14 days if Mighty Deals have not refunded you, you can get the charges reversed with your bank. That is what I am going to do as I still have not received my 10 inch tablet that I ordered about 3 weeks ago. This will also cost Mighty Deals money so its a win, win situation.

    Mighty Deals customer service is prolifically terrible. The worst customer service ever imaginable. They also keep you on hold for at least 30 - 40 minutes before answering. It seems like they have 1 main number that everyone calls and due to all the complaints the line just gets jammed, the customer service assistants are overworked and don't care to help you, broken promises of calls back, suppliers who don't answer the phone and just an overall atrocity.

    I want to see Mighty Deals shut down. They should not be allowed to trade until they improve to basic customer service. Someone please get trading standards / watch dog on them.
    andypar
    andypar
    [quote=****] Hi Andy,

    I am one of the Directors at Mighty Deals. I apologise for you not getting your MP3 player in time for Christmas. You are also entitled to a refund should you like. Please call our Customer Services team and they will contact Austen Lewis for you tomorrow.

    Thanks Mighty Deals for your reply, hope my refund from you is quick as I did purchase on the 26th november
    andypar
    thought I would phone mighty deals customer service today to hear sorry we are closed please ring back monday to friday , its friday maybe on holiday, still no reply from austen lewis or mighty deals
    andypar
    Well Supersid I will post if I get my money back quickly but will also post if I do not .
    andypar
    I dont think I would give my name if I was a director of mighty deals and it was as easy to find out where you live as it is these days on the internet if my company messed people around as much as it appears they do.
    WendyG1
    Ordered 5 in 1 steam mop 30th November all monies were took from my account on 3rd December received emails confirming order and another would follow once product has left warehouse emailed Austen Lewis on 12th December received another email from Paul Nunn on 14th December stating that ' Your item is currently being processed and should be dispatched next week. After payment has been confirmed it takes up to 20 working days to dispatch your order. This does not include delivery time. Any orders placed before the 14th of December will get to you before Christmas. I am still waiting, I am absolutely disgusted as this was for my elderly parent and it was to make lift easier for them and I'm still waiting on reply from my email asking who their couriers are and when was my payment confirmed??
    Supersid
    Mighty deals have not replied to any of my emails sent for over a week. I will be contacting someone from the list below and have listed in case anyone else needs to contact them. Most sure on Facebook or google them.

    Daniel Jones
    National Sales Director, Daily Deals -...
    Ryan Hunter
    Business Development Manager
    Olivia Holloway
    Senior Sales Executive at...
    Charles Gibbons
    Sales Director at Go Wild Deals
    Fiona Larbey
    Head of Customer Support at Mighty...
    Sara Goree
    Marketing Manager at MoneyExpert.com
    Henry De Costa
    National Sales Executive at Money Expert
    Chris Scott
    Sales Consultant
    Oliver Garner
    Ben Helyar
    Senior Sales Executive at Mighty Deals
    Mark hatcher Sales person


    Edited By: juliet_bravo on Jun 07, 2013 17:17: pm
    Supersid
    Mighty deals is a trading name of a company called money expert so also be aware of this company as they have the same people running it. Money expert is another company that make money out of vulnerable people.

    The people who run this business will never be out of work though. There are a few positions at my local estate agents going. They would be perfect for that.
    Rimi
    Supersid


    The people who run this business will never be out of work though...


    True. But how people don't understand one rule: If it is too good to be true,then it is.
    Number of sites like ****.co.uk are growing rapidly,you must be careful when choosing where to shop.
    Supersid
    You are so true.

    This is why I am spreading the word about this lot. The problem is when money is tight your judgement can be impaired. That is what this company preys on.
    IWOOTN
    RandomUsername
    Syzable
    The deal has been marked as spam by ourselves for at least the 2nd time today as we were unable to check who the supplier of the stick is as Mighty Deals did not reveal the merchant.

    However according to Lacies own website they do not sell a 32gb stick in that design. Only a 8gb and 16gb which was another factor

    http://www.lacie.com/uk/products/product.htm?id=10531


    Been scammed then :( will the bank do anything?


    If this is a bit like a groupon deal, you can CANCEL the order, go to mighty deals and select cancel if option is there.
    Supersid
    Scumbags
    Supersid
    Has anyone heard from these idiots.

    I've had nothing yet.
    peyps
    my wife ordered me a phone watch and a hamper for christmas. both from different companies. never received either. after a lot of hassle mighty deals said they would refund the cost of the products but i would have to claim the delivery fees back from the other companies. the other companies do not answer emails so i am without presents and my wife has lost her delivery fees. sham !!
    and instead of a spokesman from mighty deals coming on here and quoting phone numbers etc , why don't they spend their time getting their company in order and stop this. if it aint for sale DONT sell it !!
    Supersid
    This has just happened to me with DVD player. They have said they will refund money and I have to claim postage off of austen Lewis. Neither had any intention of selling me this product and it is still for sale on the austen Lewis website.

    What I need now is whoever this has happened to post on this site as I am going to trading standards and need as much ammo as possible to bury these muppets.

    Basically The small products they sell you will probably get but the deals that seem to good to be true are too good and then all they do is offer you a refund and you have to get the postage from the other company pretending to sell the product you have ordered. They have ruined a lot of people's Xmas and don't give a damn.

    Please post on here all complaints so I can gather for evidence.
    Thanks.
    gkmacca
    These people are outrageous. Their so-called helpline sounds like a tapeloop rather than a legitimate 'hold' message - has anyone ever got through? Apart from a standard email acknowledging your message they ignore attempts to contact them that way. It's ludicrous.

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