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Mighty Deals.co.uk feedback

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I've just gone through a deal to a website called mighty deals and they were selling 32gb memory cards for £10 so I bought 2 and I got 2 emails with "voucher" codes to another website I've never heard of and the other website charges £4 each for delivery. I don't want to enter my details on there aswell to get ripped off again.. Is there anything I can do? Please help!

All Responses (378)

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    MightyDeals
    Dear **** Customers, kumamayo2 & Rob1980

    We realise that you are concerned about delivery delays and have concerns we are a ‘scam’ company. Please rest assured that is not the case, as mentioned previously **** is owned by Moneyexpert Ltd (www.moneyexpert.com) which is a leading financial price comparison site. Moneyexpert.com is a well-funded and reputable site which has been in business since 2003 helping millions of people find the right financial products.

    I would also like to re-confirm that we want to make sure that you receive quality products from us, we pride ourselves on Customer Service & After Sales care and it is the policy of **** to honour the product(s) offered by our merchants and where not possible we will provide you with a refund.

    We realise that due to the recent time consuming security audit we have had to conduct that deliveries have been delayed, and in turn there have been a high number of customer enquiries and a back log to work through.
    We have, where possible kept everyone updated and have since asked our merchants to re-commence shipments to all our genuine customers. Please accept our apologies if your delivery has been delayed due to this, If you do not receive your order in the next week please let us know by sending the details through to our “Contact Us” page and we will check that your order has not got caught up on the ‘on hold’ list.

    kumamayo2 & Rob1980

    Can you please help us to help you by sending your details through our contact us page / calling customer support on 01483 412 978. I have previously mentioned that the screen name(s) on this forum in no way help us to locate your information on our systems.

    Rob1980 – As mentioned previously – “I believe we have emailed you twice regarding the purchase of your TV. The email was to confirm our supplier for these, Pixmania has your details and will be shipping w/c 7th May. Please email us at customer services if you have not had this contact”

    Thank you all once again for your patience and for bearing with us whilst we work through the back log we have at this time.

    Kind regards


    Fiona
    Customer Support
    aussher
    Just a quick comment with regards to the Mighty Deals / Vivacity USB problem.

    I ordered the vouchers from Mighty Deals and upon discovering that the items sold by Vivacity were not genuine items I requested a refund from Mighty Deals and Vivacity for the money paid to each.

    Mighty Deals paid the full amount due. It took a few weeks for the payment to be processed but I was paid what I was owed.

    Vivacity have never responded to any of my emails or phone calls. It is also interesting to note that their "head office" telephone number and their technical helpline number are no longer in service.

    So while we all have had problems with Mighty Deals at least they seem to attempt to resolve the issues
    lloyd1986
    Their just a shocking company! Don't know what their doing! I will be reporting to watch dog.
    reddit
    I too can't see why the use of all the ****.

    I have never used them myself and it is quite clear that they do need to improve their reputation somewhat to convince people that they can be relied upon to provide a good service.

    On the basis that the **** user if genuine, I guess you have to give them some credit for coming on here to answer questions and criticism in addition to trying to give some specific answers to individual questions.

    Many companies would give you nothing more but a line of spin.

    I hope that the company will continue to make the same effort in the coming weeks/months until we can see a thread on here recommending them in the same breath as those retailers that we are happy to place our trust and money with.
    Crunchie69
    I purchased a ticket for cineworld for £4.50 and later found that i had been charged someone elses tickets also just because we had the same surname! different bank details and addresses i find this unacceptable! and they still have not sorted this matter out.
    nickw90
    The gf just badgered me into buying something from this website, I wish I'd seen this post first. Fingers crossed it actually arrives, good job I ordered on a credit card.
    gbeman
    I have purchased 2 things through Mighty Deals - one arrived very quickly and exactly as described (happy :) - the other I am still waiting for since March 2012 (now June 2012), have communicated with supplier several times who initially paid me lip service and said they would dispatch my item shortly, clearly they never did and now I get no communication at all. am writing to Mighty Deals today - will let this thread know the outcome...
    leopardspots
    On another note . . . colleague has just informed me that he discovered fraudulent transactions on his credit card the day after buying from Mighty Deals, so we just thought we'd do a google search on the company and found this thread.

    Quite alarming to say the least! Prior to this purchase he hasn't used the card in a while and has had no previous card fraud issues. One of the transactions was to an Ipswich branch of Pizza Hut (a phone order), so hopefully the card company will be able to trace the culprit, but we read their open letters to the thread and saw that one said they had been targeted by a CC fraud ring that were making purchases and causing delays while they sorted it out, perhaps that 'ring' are also taking customer's details too?! oO
    Tattybogle
    Purchased a 32mb memory stick from mighty deals same problem the codes they have issued not acceptable. By the supplier redstoneshopping cannot get any response from either co by e mail or phone have now contacted my credit card company to see if they can help
    Roger1982
    Don't buy anything from mighty deals bug scam!!! Bought steam mop at the beginning of June and I am still waiting to receive it. I have asked for refund on 2 occasions but no response to my e-mails?????? Ridiculouse pay £60 and still not received the item. The companies that they use for the deals are they real or a huge scam??? I will be posting lots of reviews about mighty deals and they won't be good ones!!! Don't use this deal website I have warned you
    flyingflea
    Just purchased a cinema ticket for £4, code was e-mailed straight away (usually these Groupon style websites send voucher the next day) and I was able to redeem a cinema ticket online immediately without any problems. Just thought I'd throw that out there.
    generaloneill
    I purchased some cinema tickets using multiple accounts, all ecodes for cineworld received instantly.
    Jan201
    I wish I'd read here before buying a voucher for John Frieda products - it turns out the voucher for 2 products was limited to a very small selection of the John Frieda range and no 'normal' shampoos were available - all were colour based. So I won't be using them again, mainly because I raised the issue with customer service and eventually got a stroppy and unhelpful official email back. Caveat emptor - this site seems to be about offloading stuff no-one wants to buy. A deal isn't a deal if when you get to make the purchase it's all stuff you wouldn't want - check carefully what the details of the offer are before buying and don't assume it's something you'd want just because they are selling a 'brand name'.
    Wend58
    Hi,I have tried to redeem my Mighty Deals voucher through the link they sent me to Gadgets and Products. I imputted my credit card details for P&P and was charged £142!!!!! I have emailed both these companies several times and even telephoned but with no success. Is this a scam???, I have informed my credit card company and I hope they can act on my behalf. Has anyone else had the same experience and if so what action did you take. Many thanks.
    Dunny69
    I to have tried to purchase 2 memory sticks from Redstone via mighty deals and received nothing. I have emailed redstone with no reply, deliveries mighty deals, with no reply and customer services. Poor poor poor service and customer support. This company needs to be given the widest publicity regarding the service you can expect.

    Order #1229
    Order Date:
    13th Jun 2012
    Order Status:
    Awaiting Fulfillment
    fourtythieves
    I very recently ordered 4 of the 32gb memory sticks from Mighty Deals. but after reading all the bad stuff about Mighty Deals on your forum, I decided to cancel my order, so I emailed MD with the coupon details, my name & address, and asked for a full refund. Unlike many of you, I did get a confirmation email from MD. However, to make sure, I phoned MD the next day, and got straight through to their accounts dept. I spoke to a young lady, who asked for the email address that I had used for the order. She confirmed the amount MD had charged me, and it was repaid within 4 days. When contacting MD, use the same name & address, and email address that was on the original order. By the way, if you look up Amazon etc, there are lots of cheap offers on good brand 32gb sticks. Forget about MD. Buy elsewhere!

    l
    gliznglam
    I Have bought 2 things from **** and cannot seem to get into the link to claim the product with my voucher codes.They have taken money from my account. I have tried contacting cust servs but the email bounced back !!!
    What now????
    MightyDeals
    Dear Valued Customers

    Thank you for the feedback and for bringing these matters to my attention.

    As I’ve mentioned before the screen names on this forum don’t always tally up with the info we have on our systems, so this makes it tricky to locate individual orders or complaints. Can you please help us to help you by sending your details through our contact us page / calling customer support on 01483 412 978.

    Crunchie69 – Please get in touch using the details above, I need to find out how we have incorrectly charged you for someone else’s cinema tickets based on a similar surname with another customer. All orders are allocated to our internal systems once payment has been made using the secure payment system WorldPay.
    WorldPay operate in over 40 countries and they are a major global leader in payment processing and process millions of online payments every day. From face-to-face transactions, to online and phone transactions, these guys are one of Europe’s leading card payment processors. Streamline from WorldPay helps customers in every part of the high street, from start-ups to blue chip companies. There are more than 165 million payment cards in UK alone and Streamline handles almost half of all UK transactions, reliably and confidently.

    nickw90 – Please get in touch using the details above, we welcome your feedback around the customer experience you have had and how you found the customer journey☺

    gbeman – Again please get in touch, I cannot locate a ticket open in our customer support helpdesk or an order on our system using your screen name.

    leopardspots – Thanks for the valued feedback. You are quite right; we were targeted by a ring of credit card fraudsters. I would like to re-iterate that you should please rest assured that the stolen credit card details were not stolen from any of our systems. As mentioned above; we use Worldpay to process your card details which is one of the world’s leading online secure credit card processors. We do not store your card details anywhere on any of our systems.

    Tattybogle – Please get in touch, I cannot locate your order or an open ticket in our helpdesk using your screen name. We have sold many items for RedStone and have all of their contact info to hand, we have also not had an issue contacting and speaking to Redstone - please get in touch so we can resolve this for you.

    Roger1982 – Thank you for your feedback and please get in touch, again I cannot locate your order or an open helpdesk ticket regarding your delivery using your screen name.

    With regards to **** being a ‘scam’ company. Please rest assured that is far from the truth. We are owned by Moneyexpert Ltd (www.moneyexpert.com) which is a leading financial price comparison site. Moneyexpert.com is a well-funded and reputable site which has been in business since 2003 helping millions of people find the right financial products. I would also like to clarify again that; we want to make sure that you receive quality products from us. We pride ourselves on Customer Service & After Sales Care and it is the policy of MDeals to honour the product offered by our merchants and where not possible we will provide you with a refund.

    flyingflea – Thanks for throwing that comment out, it’s great to hear you are happy with your purchase ☺ Keep an eye out for more cinema tickets, they’re always fab prices!

    generaloneill – Thanks also for your valued feedback.

    Jan201 – Dear Jan, thanks for your valued feedback. This deal was for Any Two John Frieda Hair Products for £5. Unfortunately these were all subject to availability. We found the “Normal” shampoos to be the most popular and these did indeed get snapped up very quickly. We have clearly advertised the products as limited availability, but please get in touch should you require any further details for the merchant.

    Wend58 – Please get in touch as I cannot locate your details using your screen name. We have sold thousands of products with GadgetsandProducts. We have all of their contact details and can get this resolved once you have sent through your additional information to our Helpdesk.

    Dunny69 – Dear Mr Dunne thank you for bringing this to my attention, I have updated you and replied to your helpdesk ticket 212650, I believe you too have also responded back to me, so this should be resolved in no time.

    fourtythieves – Thank you for your valued feedback.

    gliznglam – Please get in touch using the details above as I have been unable to locate your details on our system using your screen name.


    Thanks everyone for your valued comments and feedback, and please be sure to send your details through to our helpdesk so we can resolve any issues you may have.

    Our help and support centre also contains a lot of helpful info, check out the link below:

    http://www.****.co.uk/information/FAQs.aspx

    Recommend M.Deals to your friends and you could earn M.Cash from all their purchases to spend on our fantastic deals – check out our new MightyCASH:

    http://www.****.co.uk/information/mightyCash.aspx


    Happy shopping ☺



    Fiona
    Head of Customer Services
    Imelda999
    ****
    Dear Valued Customers

    Thank you for the feedback and for bringing these matters to my attention.

    As I’ve mentioned before the screen names on this forum don’t always tally up with the info we have on our systems, so this makes it tricky to locate individual orders or complaints. Can you please help us to help you by sending your details through our contact us page / calling customer support on 01483 412 978.

    Crunchie69 – Please get in touch using the details above, I need to find out how we have incorrectly charged you for someone else’s cinema tickets based on a similar surname with another customer. All orders are allocated to our internal systems once payment has been made using the secure payment system WorldPay.
    WorldPay operate in over 40 countries and they are a major global leader in payment processing and process millions of online payments every day. From face-to-face transactions, to online and phone transactions, these guys are one of Europe’s leading card payment processors. Streamline from WorldPay helps customers in every part of the high street, from start-ups to blue chip companies. There are more than 165 million payment cards in UK alone and Streamline handles almost half of all UK transactions, reliably and confidently.

    nickw90 – Please get in touch using the details above, we welcome your feedback around the customer experience you have had and how you found the customer journey☺

    gbeman – Again please get in touch, I cannot locate a ticket open in our customer support helpdesk or an order on our system using your screen name.

    leopardspots – Thanks for the valued feedback. You are quite right; we were targeted by a ring of credit card fraudsters. I would like to re-iterate that you should please rest assured that the stolen credit card details were not stolen from any of our systems. As mentioned above; we use Worldpay to process your card details which is one of the world’s leading online secure credit card processors. We do not store your card details anywhere on any of our systems.

    Tattybogle – Please get in touch, I cannot locate your order or an open ticket in our helpdesk using your screen name. We have sold many items for RedStone and have all of their contact info to hand, we have also not had an issue contacting and speaking to Redstone - please get in touch so we can resolve this for you.

    Roger1982 – Thank you for your feedback and please get in touch, again I cannot locate your order or an open helpdesk ticket regarding your delivery using your screen name.

    With regards to **** being a ‘scam’ company. Please rest assured that is far from the truth. We are owned by Moneyexpert Ltd (www.moneyexpert.com) which is a leading financial price comparison site. Moneyexpert.com is a well-funded and reputable site which has been in business since 2003 helping millions of people find the right financial products. I would also like to clarify again that; we want to make sure that you receive quality products from us. We pride ourselves on Customer Service & After Sales Care and it is the policy of MDeals to honour the product offered by our merchants and where not possible we will provide you with a refund.

    flyingflea – Thanks for throwing that comment out, it’s great to hear you are happy with your purchase ☺ Keep an eye out for more cinema tickets, they’re always fab prices!

    generaloneill – Thanks also for your valued feedback.

    Jan201 – Dear Jan, thanks for your valued feedback. This deal was for Any Two John Frieda Hair Products for £5. Unfortunately these were all subject to availability. We found the “Normal” shampoos to be the most popular and these did indeed get snapped up very quickly. We have clearly advertised the products as limited availability, but please get in touch should you require any further details for the merchant.

    Wend58 – Please get in touch as I cannot locate your details using your screen name. We have sold thousands of products with GadgetsandProducts. We have all of their contact details and can get this resolved once you have sent through your additional information to our Helpdesk.

    Dunny69 – Dear Mr Dunne thank you for bringing this to my attention, I have updated you and replied to your helpdesk ticket 212650, I believe you too have also responded back to me, so this should be resolved in no time.

    fourtythieves – Thank you for your valued feedback.

    gliznglam – Please get in touch using the details above as I have been unable to locate your details on our system using your screen name.


    Thanks everyone for your valued comments and feedback, and please be sure to send your details through to our helpdesk so we can resolve any issues you may have.

    Our help and support centre also contains a lot of helpful info, check out the link below:

    http://www.****.co.uk/information/FAQs.aspx

    Recommend M.Deals to your friends and you could earn M.Cash from all their purchases to spend on our fantastic deals – check out our new MightyCASH:

    http://www.****.co.uk/information/mightyCash.aspx


    Happy shopping ☺



    Fiona
    Head of Customer Services


    I would very much like to hear from you re. the promotion you've done through a website called "Notanothergift.com" selling android tablets for £99 (or £115 with the keyboard) + £14 P&P
    I have contacted yourselves and "Notanothergift.com" frequently about an order I placed towards the end of May & am still waiting for it, and I do not get a satisfactory response (or any) from either of you.

    Here is why I'm concerned:
    http://www.qype.co.uk/place/2249252-www-notanothergift-com-London

    I want this matter resolved ASAP as it's simply unacceptable.
    MightyDeals
    Dear Imelda999

    Thank you for your feedback.

    As I’ve mentioned before the screen names on this forum don’t always tally up with the info we have on our systems, so this makes it tricky to locate individual orders or complaints. Can you please help us to help you by sending your details through our contact us page / calling customer support on 01483 412 978.

    Please include the email address linked to your account so we can find your details on our system.

    Thanks again

    Happy shopping X)



    Fiona
    Head of Customer Services

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