Posted 30 October 2023

Should car dealer remedy these issues?

Hello all,

Looking for a bit of advice. Purchased a 2015 plate car last week and a couple of small issues have cropped up:

Rear wheel tyre sensor faulty
Battery not holding enough charge to use stop start
Secondary alarm system low on internal battery and needs to be replaced

Am I within my rights to ask the dealer to pay to rectify these issues? I have driven around 150-200 miles total in the car thus far. The deal is not local to me.

Thanks in advance
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  1. smudgemobile's avatar
    The sale of goods act 1979 says that what you buy should be fit for purpose and if not you should reject the product as such, I had an issue with fierce pc a few years back and emailed them rejecting their product as not fit for purpose quoting the sale of goods act and gave them the statutory 14 day notice to collect or I would post back at their cost etc etc long story short I got a full refund I know it was a £1,400 pc but the act is the same here are a couple of links that will hopefully help. Good luck

    legislation.gov.uk/ukp…/54

    themotorombudsman.org/kno…car
  3. MonkeysUncle's avatar
    Sometimes the start stop systems are finicky and requires a decent drive to make the battery above a certain voltage.

    Also they usually don't work if you have aircon or climate control set to demist. So check basics first.
    GothicGarlic's avatar
    Author
    Yes, it's more complicated than I first realised. I've done a good motorway run and still had it working even after switching everything off. Might get it tested just in case.
  4. Toon_army's avatar
    I'm sure you're entitled to a 14 days money back!
    If you're getting issues after a week, I'd hate to see a month or X amount of months down the line.
    My car wasn't working the start stop, got a new one which fixed the problem but AGM batterys aren't cheap, think mine was around £140 with a massive discount code
    GothicGarlic's avatar
    Author
    Yeah I've seen they're not cheap hence why I hope the dealer can resolve!

    Car runs perfectly fine (🤞) and I don't expect dealers to spot every issue on such a high amount of inventory. The wheel sensor only shows as faulty when tje car is driven so not too much they could do about that.

    Let's see what they say tomorrow!
  5. john184's avatar
    If it's a diesel, stop start won't work during regeneration. If it's constant it could mean costly DPF issues or the battery could be done.
  6. tcf's avatar
    Google "30 day short-term right to reject"
  7. freakstyler's avatar
    If by wheel Tyre sensor being faulty you mean the sensor in the Tyre for the TPMS then the dealer really should have rectified that before they sold it as I'm pretty sure its now an MOT failure.

    That being said, if the car is pretty sound otherwise and you're happy with it I would swallow the rest of the problems and give the dealer the benefit of the doubt as the other issues are basically just wear/consumable items that need replacing. As others have pointed out SS is very twitchy, my partners new C3, the SS has only kicked in a couple of times since she bought it new last November whereas her previous car a 2018 Sandero the SS was constantly kicking in to the point she ended up turning it off at the start of every trip.
  8. IAmATeaf's avatar
    So what happened?
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