Posted 2 days ago

HELP - Xbox One (Model 1540) fault - Wireless contollers keep disconnecting

My xbox one console has a fault. The wireless controllers keep continually disconnecting at exactly the same time.

Checked for updates for console and controllers, resynced the controllers, Reset the console ('Reset and keep my games and apps'), Power cycled the console (Held the power button on the console for 10 seconds)

Any ideas?
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  1. gaslight_anthem's avatar
    If you have an external hard drive sitting on top of the xbox try moving it off the xbox
    This happend to my new series s
    And it worked, also unplug any other USB items see if that works if not
    SixFeet's avatar
    Author
    I do have an external HDD plugged in and on top of it. I'll try that tonight
  2. killabyte's avatar
    i also had a similar issue when i purchased a HDMI switcher. i sat in on the Xbox and my controller would disconnect intermittently. I move the hdmi switcher away and no disconnections from the controller...
    SixFeet's avatar
    Author
    Thanks, will try make sure nothing is on top of the xbox