Advice please re returning item to NEXT

yes i have plenty, i always have thought next returns was 14 days therefore for the past year or so i have been returning items after 14 days and they have accepted it. Since its been a while you've had the items, go into a next store (thats if you bought them through next directory, doesnt matter anyway) and just give them the stuff and receipt, they should usually give you a return, i'm quite surprised on how thick they are.

If you bought it through next direcotry you can say i've been trying to arrange a return but no one comes to collect the items, i have complained on different occassions so i was advised to come into store and return them. If they make a fuss, ask to speak to a manager and tell them the same thing.

Hi, I work for next and I can tell you that it is a 28 return policy from the date on the receipt if purchased in store, however if you purchased them from the directory it is a 10-14 day return policy through courier or through store directory return service. If you did purchase your items through the directory in store and you do not have a directory account and you have an original receipt you are eligible for either a refund or exchange if you are within the 28 days, if you do not have an original receipt the amount will be put onto a refund card subject to managers discretion. However if it was a purchase direct from the directory and you do have an account then you must ring the directory as they are seperate from store ordering services.

I returned an item of flat packed furniture after over 2 months. ( unassembled and still in unopened box ) they were very pleasant and took it back no problem

i returned 2 items last week i had since the boxing day sale, they returned them no problem