Posted 2 March 2016

Amazon Fire 7" and Kids Fire 7" Power Adapter recall

Just had a email from Amazon saying they are recalling plugs on these devices so if like me you picked any up at Christmas keep a eye on your emails for notification.

Pic of email in post 1
Community Updates
New Comment

24 Comments

sorted by
's avatar
  1. Simon's avatar
    Author
    27486825-Wv4R0
  2. Questionablebruh's avatar
    £12 credit isn't too shabby if you decide to buy one or not, I wonder if you can use the credit on something else
  3. McShane's avatar
    I contacted Amazon as well, gave me the same link and I tried to buy a new plug but when entering the promotional code I keep getting, "The promotional code you entered cannot be applied to your purchase."

    Will try again later. X)
  4. SILLYCLINT's avatar
    McShane1

    I contacted Amazon as well, gave me the same link and I tried to buy a … I contacted Amazon as well, gave me the same link and I tried to buy a new plug but when entering the promotional code I keep getting, "The promotional code you entered cannot be applied to your purchase."Will try again later. X)



    ​ same happened to me, whilst still on chat they told me to purchase as normal and would refund straight away which they did
  5. McShane's avatar
    I bought the Fire, 7" Display, Wi-Fi, 8 GB on 29th November 2015, no email yet. Will keep an eye out, thanks.
  6. deleted79467's avatar
    £12 credit when i only paid £25 for the tablet perfect need to get a new multi charger anyway
    (edited)
  7. deleted15067's avatar
    What if you got it from tesco?
  8. deleted1456284's avatar
    Brought mine from argos. How does it work if not brought direct from amazon?
    I have one of the effected models.
  9. deleted1456311's avatar
    I ordered 4 from John lewis for christmas, I contacted amazon as John lewis knew nothing about it and they have credited my account with £71 to order new adapters when back in stock
  10. deleted86015's avatar
    Nikip

    I ordered 4 from John lewis for christmas, I contacted amazon as John … I ordered 4 from John lewis for christmas, I contacted amazon as John lewis knew nothing about it and they have credited my account with £71 to order new adapters when back in stock


    why 71quid?
    12 each was already too much probably!
  11. kanny12's avatar
    I brought one in November no email for me
  12. deleted1456284's avatar
    Contacted amazon directly. Got a new universal charger on the way (priced up at 18.99).
    No quibble ☺
  13. m.ad's avatar
    Ordered from Tesco but after speaking to Amazon support I was given this link to request replacement / £12 refund from Amazon:

    amazon.co.uk/fir…ter

    Submitted claim and awaiting confirmation...
  14. deleted1456311's avatar
    brilly

    why 71quid?12 each was already too much probably!


    It is crazy, but they have covered the price of their adapters which are around £17
  15. Oneday77's avatar
    Gina80

    Brought mine from argos. How does it work if not brought direct from … Brought mine from argos. How does it work if not brought direct from amazon?I have one of the effected models.


    Maybe if you bring it to their attention, they may help you out.
  16. mrfishey's avatar
    McShane1

    I contacted Amazon as well, gave me the same link and I tried to buy a … I contacted Amazon as well, gave me the same link and I tried to buy a new plug but when entering the promotional code I keep getting, "The promotional code you entered cannot be applied to your purchase."Will try again later. X)



    Hmmm, I'm having the same problem. Have you managed to sort it ??
  17. mrfishey's avatar
    mrfishey

    Hmmm, I'm having the same problem. Have you managed to sort it ??




    Sorted it. You have to log into Amazon with the email account registered to the Tablet.
  18. deleted79467's avatar
    just had email and they have added 17.99 GBP promotional credit balance to Amazon account so tablet cost me £7.01 and delivered in 2 hours
  19. deleted1139011's avatar
    I got the email today, they are sending me out 3 replacement power adapters.
  20. Neostar's avatar
    Not sure whats going on but they gave me 24 instead 12 credit

    Does that mean I have to return 2 adapters? I only have one
  21. deleted1139011's avatar
    Neostar

    Not sure whats going on but they gave me 24 instead 12 creditDoes that … Not sure whats going on but they gave me 24 instead 12 creditDoes that mean I have to return 2 adapters? I only have one


    They gave me £17.99 x3. The price of the adapters may have changed and the credit may reflect this.
  22. deleted1028935's avatar
    sharmagaskill

    They gave me £17.99 x3. The price of the adapters may have changed and … They gave me £17.99 x3. The price of the adapters may have changed and the credit may reflect this.



    We somehow managed to receive £30 of Amazon Gift Certificates yesterday, on a single purchase of a 7" Fire at £34.99. I ordered it and received an £18 credit, but it is registered under my wife's account, and she received a £12 credit. Have no need for the charger supplied either. Thanks, Amazon.
  23. boovettie's avatar
    Gina80

    Brought mine from argos. How does it work if not brought direct from … Brought mine from argos. How does it work if not brought direct from amazon?I have one of the effected models.


    No idea if this is still relevant but I also bought mine from Argos and have received the email, hope that helps!
  24. S0LIDG0LD's avatar
    just got £17.99 asking refund from customer care by chat
's avatar