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Posted 17 July 2006
FEEDBACK: e2save.com
Good [u AND bad experiences are vital if this thread is going to work!! Please give an [u honest opinion!!
hotukdeals.com/go/…=10e2save.com/ima…gif
Chequeback claims leaflet - stay organised with this claims leaflet. It will help you not to miss a claim!! e2save.com/pop…pdf Click here .
Please post your feedback based on previous transactions you have had with this company, hotukdeals.com/go/…=10e2save.com .
In particular, you should refer to the following aspects of your experience with them:
1) Were you were happy with the delivery speed?
2) Did you have any problems with the order itself?
3) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?
4) Please comment on other aspects which you thought were good/bad.
5) Is there anything the company needs to improve on?
6) Would you recommend them or use them again personally?
It would also help if you could put your post in GREEN if you would recommend them or RED if you wouldn't use them again. If you do not have a strong opinion on this then you may wish to leave your post BLACK .
Who is e2save??
We have been in operation since 1999 and so you can be confident that our staff, website structure and operational procedures are well tested giving a very relaible service! Last year alone we delivered over 200,000 orders to the delight of our customers many of who return time and again.
As part of Carphone Warehouse, the UK's biggest Mobile Phone retailer, we offer an unrivalled choice of handsets and tariffs across all major networks. Many of our deals are exclusive and cannot be obtained outside the Carphone group, giving you the opportunity to get the very latest in mobile technology as soon as it comes to the market.
The buying power of Carphone combined with our efficient online sales channel enables us to offer simple stunning deals, giving you the unique combination of "HIGH STREET VALUES at INTERNET PRICES".
More about the parent company...
The Carphone Warehouse Group is on of the biggest retailers of mobile phones in the UK. They are well-known for their good high-street reputation and also for their reliable cashback. This however doesn't have to reflect the operations of OneStopPhoneShop who do not have the need to maintain a high street reputation such as this.
The Carphone Warehouse group owns The Carphone Warehouse, e2save.com, Hello Prepay and OneStopPhoneShop.
What about QuidCo cashback?
e2save offers one of the larger amounts in the mobile industry, a large £36.50 extra cashback is available at quidco.com/e2saveQuidCo.com .
[u Contact Details
Telephone (Sales): 0800 0496060 / 0800 0192219
Telephone (Customer Service): 01509 615993 / 0845 655 5522
Cashback claims address (please check this yourself before sending any claims):
Cashback Claims
e2save
PO Box 462
CREWE
CW1 9DY
hotukdeals.com/?me…est CLICK HERE to view current deals available online with this particular retailer.
Think something is missing from this post?? Send me a hotukdeals.com/for…280 private message to let me know!!
To leave or read feedback for another retailer, hotukdeals.com/for…930 CLICK HERE .
hotukdeals.com/go/…=10e2save.com/ima…gif
Chequeback claims leaflet - stay organised with this claims leaflet. It will help you not to miss a claim!! e2save.com/pop…pdf Click here .
Please post your feedback based on previous transactions you have had with this company, hotukdeals.com/go/…=10e2save.com .
In particular, you should refer to the following aspects of your experience with them:
1) Were you were happy with the delivery speed?
2) Did you have any problems with the order itself?
3) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?
4) Please comment on other aspects which you thought were good/bad.
5) Is there anything the company needs to improve on?
6) Would you recommend them or use them again personally?
It would also help if you could put your post in GREEN if you would recommend them or RED if you wouldn't use them again. If you do not have a strong opinion on this then you may wish to leave your post BLACK .
Who is e2save??
We have been in operation since 1999 and so you can be confident that our staff, website structure and operational procedures are well tested giving a very relaible service! Last year alone we delivered over 200,000 orders to the delight of our customers many of who return time and again.
As part of Carphone Warehouse, the UK's biggest Mobile Phone retailer, we offer an unrivalled choice of handsets and tariffs across all major networks. Many of our deals are exclusive and cannot be obtained outside the Carphone group, giving you the opportunity to get the very latest in mobile technology as soon as it comes to the market.
The buying power of Carphone combined with our efficient online sales channel enables us to offer simple stunning deals, giving you the unique combination of "HIGH STREET VALUES at INTERNET PRICES".
More about the parent company...
The Carphone Warehouse Group is on of the biggest retailers of mobile phones in the UK. They are well-known for their good high-street reputation and also for their reliable cashback. This however doesn't have to reflect the operations of OneStopPhoneShop who do not have the need to maintain a high street reputation such as this.
The Carphone Warehouse group owns The Carphone Warehouse, e2save.com, Hello Prepay and OneStopPhoneShop.
What about QuidCo cashback?
e2save offers one of the larger amounts in the mobile industry, a large £36.50 extra cashback is available at quidco.com/e2saveQuidCo.com .
[u Contact Details
Telephone (Sales): 0800 0496060 / 0800 0192219
Telephone (Customer Service): 01509 615993 / 0845 655 5522
Cashback claims address (please check this yourself before sending any claims):
Cashback Claims
e2save
PO Box 462
CREWE
CW1 9DY
hotukdeals.com/?me…est CLICK HERE to view current deals available online with this particular retailer.
Think something is missing from this post?? Send me a hotukdeals.com/for…280 private message to let me know!!
To leave or read feedback for another retailer, hotukdeals.com/for…930 CLICK HERE .
Community Updates
120 Comments
sorted by--
Ian
It is an unfair contract term.
Write them and see what they say, if they insist that you have lost your cashback, you will have to take them to the court.
Did you do this?
Change of Address
We don’t have a problem with you changing your address. Please email: addresschange@mycashbackclaim.com
If so and you've followed all other t&c's then there's no reason for them not to pay. Personally I'd phone and ask a manager to phone you straight back so you don't have to pay the expensive phone bill. Spend about half hour talking to them and see if you get anywhere. If not then take legal action, or burst into a cpw store and take what you're owed?
1) Were you were happy with the delivery speed?
Delivered next day
2) Did you have any problems with the order itself?
No phone was a refurb and was in perfect condition and was unlocked
3) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?
N?A
4) Please comment on other aspects which you thought were good/bad.
When I called to return the phone they were very helpful. OK they did try to sell me another phone (i.e. a swap) but they could not get me a refurb K750 so gave me the RMA number and advised me that the easiest thing to do was drop it into my nearest CPW shop, thus saving me the return postage costs
5) Is there anything the company needs to improve on?
No
6) Would you recommend them or use them again personally?
Yes[/COLOR]
referred 1 friend, needed to chase them up more than a few times after the official 45days on connection. they also got messed up with the amount, which only paid me £20, but at the time of referral it was £30. after a few further chases, they send me another £10 for the difference.
now i just use QuidCo instead, which offers more cashback then their own referral program.
a few friends of mine ordered their (and cpw and osps) clearance deals earlier this year, but the quality of the phones were appalling! still faulty, wrong charger, clear cosmetic defects. they are clearly not in the state to resell. wonder how effective is their quality inspection, or it was done in purpose!?
e2save.com/pop…61f
1) Were you were happy with the delivery speed?
[COLOR="Green"]speedy. arrive next day.[/COLOR] [COLOR="Red"]but difficult to request to deliver to work place.[/COLOR]
2) Did you have any problems with the order itself?
[COLOR="SeaGreen"]no.[/COLOR]
3) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?
[COLOR="SeaGreen"]no problem.[/COLOR]
4) Please comment on other aspects which you thought were good/bad.
[COLOR="Red"]referral program as state above. better to use QuidCo.[/COLOR]
5) Is there anything the company needs to improve on?
[COLOR="Red"]poor level of quality of clearance handset.[/COLOR]
6) Would you recommend them or use them again personally?
[COLOR="Green"]yes.[/COLOR] [COLOR="Red"]but watch out clearance deal.[/COLOR]
I got all of the cahsback okay, the phone was delivered next day, customer services were quite helpful.
I lost one of the cheques they sent me so they offered to replace it. I didn't receive it but I guess I shouldn't have lost it in the first place!!
Reliable company IMHO.[/COLOR]
1) Were you were happy with the delivery speed?
[COLOR=SeaGreen]Sort of. [COLOR=Red]It took about 6 days to arrive. I rang them up and they said they were awaiting stock. [COLOR=SeaGreen]Luckily i didnt need the phone straight away
[/COLOR][/COLOR][/COLOR] 2) Did you have any problems with the order itself?
[COLOR=SeaGreen]no. straight fwd and quidco made the deal even better value. The phone was clearance but i received everything i should have received
[/COLOR] 3) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?
[COLOR=Blue]Havent had any cashback yet. cashback stages for me is the 4, 8 and 12th bill. currently on month 2
[/COLOR] 4) Please comment on other aspects which you thought were good/bad.
[COLOR=SeaGreen]Very quick good customer service.[/COLOR]
5) Is there anything the company needs to improve on?
[COLOR=SeaGreen]no
[/COLOR] 6) Would you recommend them or use them again personally?
[COLOR=SeaGreen]its my first contract phone and 1st time ive used the cash back thing. Ive not had any problems so far so will recommend them.[/COLOR]
2) Did you have any problems with the order itself? No
3) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action? Received cashback without any probs
4) Please comment on other aspects which you thought were good/bad. Quidco payment still not received and has been under ther 'sent to merchant' tab for a while now - has anyone else had problems tracking with E2save?
5) Is there anything the company needs to improve on? No
6) Would you recommend them or use them again personally? Yes
:xE2save are RUBBISH!:x
[/COLOR]
Otherwise, that's not very good.
Yes (next day delivery on the initial order after lengthy/costly call to repeat details I had entered onto website during the order). 2 returns took 6-7 days each.
2) Did you have any problems with the order itself?
Yes - The phone was faulty, by the time the return was processed I had passed the 7 day cancellation period. The second phone was also faulty & this time it took 6 days for a replacement. I was told that I would not be able to exchange it if it was faulty again and i would have to send it to Nokia. With this advice I never turned the phone on and sold it as 'new' on ebay.
3) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?
n/a (I deliberately picked a non cashback/vodafone offer)
4) Please comment on other aspects which you thought were good/bad.
Lengthy hold guaranteed everytime, poorly informed staff, I received emails from a person that had left the company some while ago.
5) Is there anything the company needs to improve on?
Honesty - too much of a coincidence being asked if I had ordered a 'clearance refurbished phone' each time I called to return my phone. This is a top of the range Nokia, I had to buy a PAYG handset from amazon to use my ported number. I've paid a months rental but never used y chosen handset.
6) Would you recommend them or use them again personally?
NEVER! I'll buy over the counter or Orange direct next time (never from any carphonewarehouse franchise). Truly awful.
I placed the order not last Saturday, but the Saturday before. The website took the order and said the phone would be with me by last Tuesday. Last Tuesday came, no phone. I looked at the order status, which said that they were trying to locate stock. Later that day, a text message came asking me to call them to confirm some details with them. I rang, did that, the woman on the phone said she would call me back that day after contacting Vodafone. She didn't.
On Thursday, I called again - the guy I spoke to said he would contact Vodafone and definitely call me back within 15 minutes (this was before noon). He didn't.
At 3:30 I called them again and asked what was going on. The guy contacted Vodafone while I was on the phone and he said the contract was approved, but that they still didn't have stock of the k750i and tried to sell me another phone. I said I would think about it and call back.
I checked on their website and they still had offers on the k750i so I rang back in the evening and said to the salesman that I was interested in a k750i. He said that they had a few in stock, so I told him that I had an order awaiting stock and asked if he could fill that order and send one to me. He said he would check if he could do that, came back to me a while later and said yes. He said there would be an 80% chance it would be with me on Saturday and it would be 100% definitely with me by Monday. Well it's Monday and I still have no phone.
I'm really annoyed that they say a phone would be with you on a particular day even if they don't have stock. The idea that they don't know what stock they have is so ridiculous I can't believe it. In fact, I think they are dishonest to offer phones on their website that they know they can't deliver. The guy on the third phone call I made said that the k750i was being discontinued and that they might not get stock of it again, so I should buy a different (more expensive) deal. However, they are still offering the k750i on their website today.
[COLOR="Red"]All in all, I have found that not one single thing they have said or emailed to me has been able to be trusted. It has been a really disappointing customer service experience.[/COLOR]
1) Were you were happy with the delivery speed?
[COLOR="DarkGreen"]Yes, next day surprise![/COLOR]
2) Did you have any problems with the order itself?
[COLOR="Red"]Yes, the clearence handset ... the settings of the phone was not set to my network (lots of ringing ups for my net/wap access) and they may not have all the accessories for you[/COLOR]
3) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action? [COLOR="darkgreen"]Havent got that far yet.[/COLOR]
4) Please comment on other aspects which you thought were good/bad.
[COLOR="darkgreen"]I was a little drunk one night and lost my phone. Had it for less than a month. e2save has a very speedy insurance claim procedure (I didnt even know I subscribed to it!) and I got my replacement phone immediately (just walk down to your local carphone warehouse store and they will give you a new one.[/COLOR]
5) Is there anything the company needs to improve on?
[COLOR="darkgreen"]8 out of 10, but I think they are doing very very well already.[/COLOR]
6) Would you recommend them or use them again personally?
[COLOR="DarkGreen"]Yes, definitely would recommend to others.[/COLOR]
Would it be possible to have some sort of a voting or a percentage for each supplier at the top of their relevant threads so members can easily see the results easily if they don’t want to go through each post.
In my opinion Mobileshop and E2save would have the top marks.
Thanks
Yes - 2 daus
2) Did you have any problems with the order itself?
None.
3) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?
order cheque, nice and neat.
1st cashback, received within 3 weeks. No problems.
4) Please comment on other aspects which you thought were good/bad.
Simple and efficient.
5) Is there anything the company needs to improve on?
Not that I've found.
6) Would you recommend them or use them again personally?
Yes
Sue
[COLOR="SeaGreen"]
I bought a clearance phone with 3 months free insuance, the phone itself was perfect, I'm pretty sure it was brand new (was in proper box and everything. [/COLOR]
Only problem was one of the headphones was broken.
[COLOR="SeaGreen"]But I phoned up and they sent a replacement one out free of charge.
[/COLOR]
1 month later I got my phone stolen while at reading.
Tryed to claim on my free 3month insurance
[COLOR="red"]No information of me being signed up for the insurance at all.[/COLOR]
[COLOR="SeaGreen"]After a few phone calls they realised I should of had it and I was able to claim for my phone, few days later claim was sucessful.[/COLOR][COLOR="red"]£50 excess! mind[/color]
But I did get a new phone although this one was a proper clearance phone.
[COLOR="#2e8b57"]I would recommend them, especially being part of Carphonewarehouse as I was able to go in one of their shops to make claim so I could get it done instantly and it was dealt with very quickly![/COLOR]
when they say they want a cover letter with the bill etc to claim cashback
what exactly do u write on the cover letter?
Well I've simply said "Please find attached copy of my (whatever month) bill in accordance with the terms of my cashback contract.
I look forward to the early receipt of my cashback cheque.
I've had no problems..but as advised always send recorded delivery...you will usually get a text messgae confirming receipt.
mine came with looks like all the accessories still sealed (this is a clearance phone)
original box, and a brand new LOOKING phone with screen thing still on, and its the better looking all black ultra slim edition one, much better lookin and something i wasnt expecting!!!
1) Were you were happy with the delivery speed?
[COLOR=green]told me it was out of stock wedensday, recieved tuesday kept up to date great![/COLOR]
2) Did you have any problems with the order itself?
[COLOR=green]nope very smooth[/COLOR]
3) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?
[COLOR=green]not that far yet[/COLOR]
4) Please comment on other aspects which you thought were good/bad.
[COLOR=green]nice the way they send u text alerts keeping u up to date, got a text it was despatched![/COLOR]
5) Is there anything the company needs to improve on?
[COLOR=green]so far so good[/COLOR]
6) Would you recommend them or use them again personally
[COLOR=green]from my experience so far its been one smooth ride, lets cross our fingers for the cashback now:thumbsup: [/COLOR]
[COLOR=#008000][/COLOR]
[COLOR=black]One last thing can anybody help me?!?! I try to take a photo with the camera but it just pauses for about 10 seconds then says PREVIEW NOT AVAILABLE, not even gettin to the camera screen HELPPPPPPPP![/COLOR]
[COLOR=Green]
yes. arrived in 48 hours as advised when ordering[/COLOR]
2) Did you have any problems with the order itself?
[COLOR=Green]
the offer was for a clearance phone. however the phone i got was in excellent condition,:-D virtually new with all the accesories and original box. although e2save classified it as a clearance phone it is literally new, honestly cannot tell its been used. even had all the plastic protectors on the phone/buttons etc etc[/COLOR]
3) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?
[COLOR=Green]havent claimed yet, still a while left[/COLOR]
4) Please comment on other aspects which you thought were good/bad.
[COLOR=Green]once again very pleased. expecially with the coniditon of the phone. i got the chocolate phone with 200mins for the equivalent of just £5 p/month (after cashback of course). btw thats not a typo error. it really is £5 p/month[/COLOR]
5) Is there anything the company needs to improve on?
[COLOR=Green]
not that i can think of[/COLOR]
6) Would you recommend them or use them again personally?
[COLOR=Green]definately. they make claiming cashback very easy for you. they basically tell you exactly what bills you need, any other documents to send them and even advise you to use recorded delivery. :thumbsup:[/COLOR]
[COLOR=yellowgreen][COLOR=lime][COLOR=green]Yes, delivered next day[/COLOR] [/COLOR][/COLOR]
2) Did you have any problems with the order itself?
[COLOR=green]No
[/COLOR]3) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?
[COLOR=green]First auto cashback received automatically and within quoted time-scales. Just received first 'claimed for' cashback, again within quoted time-scales.
[/COLOR]4) Please comment on other aspects which you thought were good/bad.
[COLOR=green]Got text to say claim form received and being processed.[/COLOR]
[COLOR=green]Very clear instructions re which bill to send in for cashback claim.
[/COLOR]5) Is there anything the company needs to improve on?
[COLOR=green]Not from my experience so far.[/COLOR]
6) Would you recommend them or use them again personally?
[COLOR=green]Yes, if the next 2 cashback claims are as smooth.
[/COLOR]
which one is that? i have had a look on the website but haven't seen a freephone help line.
[COLOR=SeaGreen]Yes. Ordered late Sunday night, received Wednesday[/COLOR]
2) Did you have any problems with the order itself?
[COLOR=SeaGreen]No[/COLOR]
3) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?
[COLOR=SeaGreen]Too soon to say. But have got £36.50 tracked from Quidco[/COLOR]
4) Please comment on other aspects which you thought were good/bad.
[COLOR=SeaGreen]Too soon to say.[/COLOR]
5) Is there anything the company needs to improve on?
[COLOR=SeaGreen]Too soon to say.[/COLOR]
6) Would you recommend them or use them again personally?
[COLOR=SeaGreen]Too soon to say.
[COLOR=Black]One thing that does look good is if you login to your e2save online account it tells you which bills to send in for cashback; genius idea, no more guessing and working out on a spreadsheet, it's telling me to send in Feb, June and October's bill, brilliant!
Phone was a clearance Samsung D600 on Canary 200.
Total for year should be £360.
Get automatically, £70@month 2.
£83.04 by April for Feb bill
[/COLOR][/COLOR][COLOR=SeaGreen][COLOR=Black]£83.04 by June for Feb August
[/COLOR][/COLOR][COLOR=SeaGreen][COLOR=Black]£83.04 by Oct for Dec bill
Total of some £319.12, so with quidco, means i should if i stay in tariff, pay £4.38 for the year! :shock:
Plus, they'll take photocopies and printouts of your bill, so i'll find out the date my bill is produced, print from web site, send to them, and that means no delay waiting for the postman, superb!
[/COLOR][/COLOR]
[SIZE=2][/SIZE]
[SIZE=2]I'll update this post if and when there are any further developments.[/SIZE]
[SIZE=2]--[/SIZE]
[SIZE=2]Ian[/SIZE]
I just bought a 3 phone from e2save and was not asked for a deposit.
2) Did you have any problems with the order itself? TGhe charger was bust. I had to buy a new one and will chase tghem up for a replacement.
3) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?
I mentioned getting the quidco cashback and I was told that I would get more cashback if I went directly through them, within two months. I have yet to receive any cashback as I only took out the contract ten days ago.
4) Please comment on other aspects which you thought were good/bad.
VEry helpful. A bit over enthusiastic but fine!
5) Is there anything the company needs to improve on? Can't think of anything
6) Would you recommend them or use them again personally? Definitely
Can you elaborate on this? They would match or better the quidco cashback themselves? Are you sure you're not getting confused with the regular cashback?
Friend ordered online with CPW, e-mail confirmed had differing details to the deal listed on CPW website, they called CPW to complain and they got an extra 2months half price, 1 month half price for the inconvienence, another 1month for the quidco they would of gotten online as the order done online was cancelled resulting on 12months half price with a free brand new SE K800i and a new deal was done over the phone custom for them.
So quidco can be matched/beaten in a way depending on how nice the retailer is and more importantly if they recognise quidco at all I imagine.
I ordered in July, and I have nothing.. its October. Take a guess.
2) Did you have any problems with the order itself?
They claim there is no stock of my e900 refurbished, and told me "2 weeks more" everytime I called up for the last 3 months.
3) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?
Did get QuidCo cash fine, but never even got round to doing cashback - nothing has arrived.
4) Please comment on other aspects which you thought were good/bad.
Horrible customer service - kept on fobbing me off with this "2 weeks" business. When I asked why they were still selling the e900 refurbished on their website if they didn't have any stock, and I hadn't had my unit in 3 months, I was actually hung up on. Not kidding.
5) Is there anything the company needs to improve on?
See above.
6) Would you recommend them or use them again personally?
Never. Definitely not.
On the plus side my 1st voucher chequeback claim has been acknowledged by a text message.
--
Grumps