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Ovivo closing down

everett_psycho Avatar
everett_psycho1y, 1w agoPosted 1 year, 1 week ago
just seen this on their website, as of this evening ovivo will be no more, there's a PAC request form on their website for all of you guys who swear by them

"Dear OVIVO Customers,

We are very sad to announce that for reasons beyond our control, OVIVO Mobile is closing down on the evening of Wednesday 19th March 2014.

We'd like to thank each and every one of you for your support and friendship over the last two years.

To keep your OVIVO number, just fill out this form, and we’ll send you your PAC code.

PAC code request form

To request a PAC code please complete the form below. There is no need to request a PAC code if you do not wish to keep your number. We will arrange for your PAC code to arrive as quickly as possible but there is a high demand for this service."

For those after replacements check the megathread

http://www.hotukdeals.com/deals/best-sim-only-deals-megathread-1623625

People still seem to be able to receive calls and texts but not make any outgoing calls or texts

Shared Via The HUKD App For Android.

Complain to the CEO?

https://www.facebook.com/dariush.zand
- vinh1000

If you have recently purchased you may be able to contact your card provider and get a 'chargeback'

http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback
- winchman

Which network next? Three, Payg 3,2,1 looks appealing to low usage users, 3p min, 2p txt, 1p/Mb.
- fluidz

1: Save your Phone Contacts to your phone (not sim) incase the Ovivo sim is terminated.
2: Customers who paid by Credit Card can file a charge-back claim with their credit card provider.
3: New Customers who paid by PayPal in last 45 days, put in a PayPal claim.
Da11as
Post #33
- Da11as

Only available contact information, maybe worth a try.
Ovivo Customer Service Phone Number +44 203 463 1332
Ovivo email address sales@ovivomobile.com
- Da11as

Only available contact information, maybe worth a try.
Ovivo Customer Service Phone Number +44 203 463 1332
Ovivo email address sales@ovivomobile.com
- Da11as

PayPal are reportedly now issuing refunds over the phone. If you paid with PayPal, phone them now!
- preecey

For Nationwide: 0800302011
Debit card I was told may not receive as have received goods (which we've not)
Credit card have an inundated team who know all about Ovivo collapse- super quick, will post out a form to sign, want a screenshot of ovivomobile.com's message (which I've done here for anyone who can't work this out: http://oi57.tinypic.com/316b3x0.jpg
- dancedar

Users are reporting receiving pac codes from about 9:50 on 20th March
- everett_psycho

Data 0 users, Three's 321 PAYG phone sim won't work in tablets.
- dancedar

For those looking for a good deal and would like to keep or change network, there is a good info what network providers are on:
http://en.wikipedia.org/wiki/List_of_United_Kingdom_mobile_virtual_network_operators
thanks to pgregg
- knocik

Chargeback applies to all Visa, Maestro and American Express debit cards for goods costing less that £100
You also have rights under Section 75 for goods costing more than £100 if paid by credit card
Chargeback can apply if goods are damaged, not as described, or the merchant has ceased trading

http://www.which.co.uk/consumer-rights/problem/how-do-i-use-chargeback/?gclid=CKPT0p6Lob0CFXMPtAodLxYAgQ
- fazlulkhair

Taken from http://www.theguardian.com/technology/2014/mar/20/ovivo-mobile-phone-connectivity

Those who need a mobile connection and shift their number are unlikely to be refunded, Ovivo’s terms and conditions suggest:

“6.3 In the event that We terminate the Service and You have paid for credit remaining on your Account We shall refund the amount to You, provided We have received the SIM Card back. Refunds will be credited to the credit or debit card used when topping-up.”

“6.6 Should You transfer your number away from OVIVO, this constitutes a termination of this Agreement and any outstanding credit on your account, whether paid for or promotional, is forfeit and non-refundable.”
- rogdog

Check your Junk/Spam folders for your PAC Code.
- Fagol

TopCashBack alert!!
Tcb have confirmed that they will ** issue £5 cash back to its customers with in 48 hours **
- sofiasar

You can view your sim credit balance by dialing *#1455#.
credit to 'Check_your_balance'
- Da11as

If you have already submitted you PAC request but have not yet received the PAC code, use this LINK http://ovivomobile.com/pac.php to check the status (you code will magically appear.
Credit goes to twister121
- Da11as

Credit to happi and ghyu for the *#1455# retrieve your balance code.
- Da11as

If you have already submitted you PAC request but have not yet received the PAC code, use this LINK http://ovivomobile.com/pac.php
to check the status, your code will magically appear.
Credit goes to happi, ghyu and twister121
- Da11as

I've thrown my mobile in the bin
- ewwaxo

For those with multiple Ovivo SIMS, multiple requests to get PAC code returns the same code and this is usable for porting different numbers. The reason is that an operator can issue one PAC code for any numbers as appropriate. When you port you have to supply the number to port from which is the unique information. PAC code need not be unique to one number to be ported.
- splender

IT TAKES UP TO TEN DAYS FOR PAYPAL CLAIM.

- ewwaxo

Here's a petition we can all sign to raise awareness on the issue, and possibly kickstart an thorough investigation into the shortcomings of Ovivo.
http://www.change.org/petitions/uk-telecommunications-ombudsman-we-request-that-a-full-investigation-into-the-closure-of-ovivo-mobile-is-carried-out#
- nasim95

http://www.change.org/petitions/uk-telecommunications-ombudsman-we-request-that-a-full-investigation-into-the-closure-of-ovivo-mobile-is-carried-out

- amis1975

According to Which?, the 120 day limit for chargeback starts from the point you discover a problem. There is a second, ultimate deadline of 540 days from the transaction date. This means that most people who bought an Ovivo SIM in the last year and a bit are entitled to make a claim for a chargeback on their cards, and have (as of today) 113 days in which to do so. Whether a claim will be successful or not is a different matter, of course.
- Ferris

*************You must request your pac via pac@ovivomobile.com before 2nd June as the site & email will be shut down*************
- dancedar
Tags:
everett_psycho Avatar
everett_psycho1y, 1w agoPosted 1 year, 1 week ago
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Top Comments

(5)
magicjay1986[mod] 90 Likes
OVIVO CUSTOMER? WHAT TO DO NEXT...

If you paid for any of this service via PayPal you should raise a claim for this ASAP. Sign in to your account here.

Paid for anything with your Visa card? Payments for services/goods under £100 should be covered under the Visa Chargeback Scheme. You will need to contact your individual bank and NOT Visa.

If you have any Direct Debits with them, cancel them NOW. If you aren't sure, please check.

PAC Code - if you've been issued with a PAC code by Ovivo, you can check it is correct here.

Credit to happi and ghyu for the *#1455# retrieve your balance code.

We've been in touch with the Communications Ombudsman this afternoon and Ofcom. They say:

Ombudsman -

> If you request a PAC code through Ovivo but you do not receive this, you can make a request with Vodafone who will be able to offer one.

> They cannot offer any information on credit but they will call me back. They suggested I telephone Ofcom.

Ofcom:

> Their advice is that people must get in touch with their banks (or however they made payment for credit) and raise a claim that way.

You can consider a complaint against the communication provider:

In writing:

Ombudsman Services: Communications
PO Box 730
Warrington
WA4 6WU
Phone: 0330 440 1614
Textphone: 0330 440 1600

Link to Ombudsman details.

Link to Ofcom details.

If you have the Ovivo sim and want to transfer your number you will need a Pac code. Use this link.

Massive thanks to everyone who has contributed to helping people out with this whole issue. Info above sourced from:

Da11as, preecey, dancedar, everett_psycho, Fagol, sofiasar, j752000, happi and ghyu (we'll update as we go!).




Edited By: magicjay1986 on Mar 21, 2014 13:57: Updated.
GeorgeR010 153 Likes
Ahhhhh no, after I massively bigged up the company, I got my mum, dad and two brothers to join a month ago.



They are going to destroy me...
GAVINLEWISHUKD 127 Likes
Right phoning sexy phone lines to use all my credit and cheer myself up before it goes off! :D
GeorgeR010 111 Likes
The thought of having to pay for a mobile tariff

http://www.reactiongifs.com/r/Shocked.gif

Edited By: GeorgeR010 on Mar 19, 2014 18:58
Transformers 99 Likes
http://1.bp.blogspot.com/-vG1tMDjmJM8/UWxDayyceoI/AAAAAAAALR4/3NQ5W09mhH8/s1600/tom-cruise-no.gif

This is such sad news.:(

All Comments

(4472) Jump to unreadPost a comment
Comments/page:
Page:
stout2212 17 Likes #2
A waste of £20 :( havent use it much to see it worth £20
GeorgeR010 153 Likes #3
Ahhhhh no, after I massively bigged up the company, I got my mum, dad and two brothers to join a month ago.



They are going to destroy me...
Apogee00#4
oh dear
Cos2k3 9 Likes #5
I only joined last month, I thought it was too good to be true! 321 three it is then!
Transformers 99 Likes #6
http://1.bp.blogspot.com/-vG1tMDjmJM8/UWxDayyceoI/AAAAAAAALR4/3NQ5W09mhH8/s1600/tom-cruise-no.gif

This is such sad news.:(
ewwaxo 5 Likes #7
can't text or call.

http://zellsbells.com/wp-content/uploads/2013/02/1809-fly-by-night-770x886.jpg

Edited By: ewwaxo on Mar 20, 2014 11:38: img
Neckbeard#8
Baaaad news!

Hope I got £15 quids worth, probably not since I use my contract sim for everything anyway I just needed a second sim for work.

Better not lose the number though it would devastating, anyone know a good replacement cheap sim-only?

Bahhh now have to have my 'vodaphone' locked phone unlocked too! If its even possible!
GAVINLEWISHUKD 127 Likes #9
Right phoning sexy phone lines to use all my credit and cheer myself up before it goes off! :D
GeorgeR010 111 Likes #10
The thought of having to pay for a mobile tariff

http://www.reactiongifs.com/r/Shocked.gif

Edited By: GeorgeR010 on Mar 19, 2014 18:58
stovy 16 Likes #11
....wow thanks for letting us prepare ovivo....how rude
moonlight80#12
Oh no! Atleast give some notice!
michelle2306#13
Great news NOT only had this just over a month and have encouraged others to join too
EBT 1 Like #14
Not even received my sim yet but paid?
kick_u_in_the_nuts 2 Likes #15
so what about any credit that you have with them ?

nice to get some forewarning over this - didnt get a text or email from them

so they close down and fck off with peoples money
FearTheBassPlayer#16
My 3 sims wife daughter and me have stopped already :(
deeky 15 Likes #17
What a surprise.
heatherw_01 3 Likes #18
No notice or communication!?! I expected them too close but not with no notice!
everett_psycho#19
I think they've also shut off the twitter account so you can't even contact them now
jb66 12 Likes #20
There were people warning us on the ovivo threads, they were right

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