Simply Electronics - A Warning !!!
I recently ordered a digital camera from the above company, as having done quite a bit of searching, they came out the cheapest. Well after waiting 3 weeks for a 2-8 day despatch, I cancelled it and was assured of a refund within 7 days, 6 weeks later I'm still fighting for it, and am sending all the details to my solicitor. Be warned, never ever use this cowboy outfit, they make all the right noises but do not deliver - literally !!
p.s. Ordered same camera on Amazon and got it next day !!!!
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http://www.amazon.co.uk/Reviews-of-Simply-Electronics/forum/Fx2L8YAWZTSCQUK/Tx2JDL36I8HDYBS/25/ref=cm_cd_et_up_redir?_encoding=UTF8&asin=B00065GZL2&newContentID=Mx3N8PZ
AMAZON Patriot Court 1-9 The Grove Slough Berks.SL1 1QP
The number (0800 496 1081) may have vanished from the amazon website, but it is still working. I called it this morning (24.05.2012) and it was answered by amazon customer services.
This number 0207 084 7911 is listed for International customers
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They took an order for stock they didn't have and didn't send me any e-mails. I had to ring twice to check the situation and was fed contradictory information between and within the two calls all of which meant I still have no goods or a refund.
They are happy to take your money, but not to pay it back - even if their current 'promises' still hold it take 4 times to make a refund than to charge the account in the first place.
They are amateurs, their service is dreadful and they seemed very keen to get off the phone when I started pointing out the discrepancies in their statements and approach.
DON'T GO ANYWHERE NEAR THEM.
Quick web search and there is Simply Electronics, nice clean website, uk telephone number, prices in sterling. More expensive than ebay but great, item ordered.
11 days later and still no item, its not even shown as despatched despite being listed as in stock. 10 minutes spent reviewing the internet (something I should have done before ordering from a new company) and it appears this company are adverse to sending items that have been ordered, or issuing refunds, or answering a telephone.
Ring the customer 'services' and I was informed the wait time was 1hr 14 minutes but I could hang up and my place would still be held in the queue, ring back an hour later, still 1hr 4 minute wait. Eventually after about 5 hours I get a different message and assume im next in line, after a lengthy hold still no answer.
E-mail sent, get a reply in a day or so saying they have problems delivering items, maybe im just picky but being able to deliver items is pretty crucial for a mail order complany based the other side of the globe (Hong Kong).
Now im in the position of wanting to cancel an order but not daring to as the internet suggests they are as bad at refunding money as they are at shipping out items.
Is this a deliberate con or are they just incompetent, I dont know. All I do know is im £400 out of pocket with nothing to show for it.
My lifes aim is now to let everyone who will listen know just how bad this company is so that others do not suffer. 'Dont buy from simply electronics' website coming soon so that others can post their experiences of this company all in one place.
I ordered a smartphone for my daughter and waited almost 3 weeks for it, but didn't received it. Then I asked for refund, and even 10 days later there was no moneyback. During communication with managers, I was fed with promises without any concrete terms and dates. Finally, I initiated a dispute in PayPal and hopefully money was refunded the next day.
Never buy anything there even if it's cheap. A miser pays twice, you know. Such behavior is unacceptable nowadays, and such online stores must die ASAP.
I would to offer my assistance in regards to any current issues with orders placed on Simply Electronics.
Please feel free to send me a PM with your order details (ideally your Order ID), and I will do my best to help you resolve them.
Kind Regards,
Vanessa
Simply Electronics Ltd.
Dear All,
Re-posting the above for everyone's reference.
Regards,
Vanessa
You either run or are part of a very disgraceful internet company who prey on people looking for a "deal" in fact most of the time you lie about having stock as many have testified over the years in fact since 2008. Thats at least 41/2 years of the same COMPLAINTS.
Dont come on to forums who are trying to help poorly treated customers with this kind of pathetic attitude that you are there to offer ALL your assistance. Fact is your company is SLOW very very SLOW to learn and appreciate there is only so much we the customer will stand for.
WE WILL KEEP COMPLAINING UNTIL YOU EITHER STOP YOUR BAD PRACTICES OR ARE SHUT DOWN
Credible companies do not need to hire a "Vanessa" to prowl around review forums offering so called "assistance" to Simply Electronics victims like myself who lost £570 in minutes but waited almost 8 weeks for a refund.
Simply Electronics DO NOT readily assist, as my numerous e mails to them can prove. Took many complaints to many places before a refund happened, yet "Vanessa" makes it look so simple! Awh well, at least keeps her in a job I suppose!
I would to offer my assistance in regards to any current issues with orders placed on Simply Electronics.
Please feel free to send me a PM with your order details (ideally your Order ID), and I will do my best to help you resolve them.
Kind Regards,
Vanessa
Simply Electronics Ltd.
Dear All,
Re-posting the above for everyone's reference.
Regards,
Vanessa
Well this is my ticket number, LTK1213301383765X i await a response .........
Product was never sent although promised it had been. Cannot get through on the phone (1 hour queue) Eventually promised refund, which never happened. Now in the hands of the credit card company to recover the money. AVOID AT ALL COST..