Posted 20 October 2009
Unused or lost Tesco Vouchers? - Read this now.
Just had a great chat with very helpful customer service assistant at Tesco Clubcard.
They had emailed to say that I had unused vouchers, so I searched about and found most of them.
I also found some that were out of date.
Contacted them by phone on number below.
They checked their system and they know which ones I haven't used so they will cancel them and re-issue on next statement at start of November.
Worth a call to check if you have any expired vouchers too.
Also told me that the double up promotion was such a success that they are going to run it again!!
Contact details:
Clubcard
Telephone 0800 591688*, 9am to 8pm Monday to Friday and 9am to 5pm on Saturday
If you have a Clubcard query you can write to us at:
Tesco Clubcard
FREEPOST
TESCO SCO 5043
Dundee DD2 9XU
They had emailed to say that I had unused vouchers, so I searched about and found most of them.
I also found some that were out of date.
Contacted them by phone on number below.
They checked their system and they know which ones I haven't used so they will cancel them and re-issue on next statement at start of November.
Worth a call to check if you have any expired vouchers too.
Also told me that the double up promotion was such a success that they are going to run it again!!
Contact details:
Clubcard
Telephone 0800 591688*, 9am to 8pm Monday to Friday and 9am to 5pm on Saturday
If you have a Clubcard query you can write to us at:
Tesco Clubcard
FREEPOST
TESCO SCO 5043
Dundee DD2 9XU
Community Updates
6 Comments
sorted byI used to work for them and we could see on the system what vouchers have been used. Any that you say you have lost can be cancelled so they can't be used if you find them and they then send you out some replacement ones in the NEXT mailing as they do 4 mailings a year when I worked there!!
I once found a customer over £200 worth of vouchers that she hadn't received and she was well chuffed!
I always took the time to look for these things but as there are targets to meet, some customer service managers as they are called want to get excellent targets so will rush you off the phone!! I was always told that i was too much on the side of the customers and not working in tesco's best interests by spending time doing this!!! I left!
We could even track them if they had been used by someone else and take action against them.
Glad you got someone nice
I lost some in the house and they wouldnt replace them.
Might use up the ones I still have and try that number - thanks OP.
No shouting please. I believe there is a section for that on their club card website when you log in.