WONGA REFUNDS DUE

Anyone who takes out a Wonga type loan with over a 1000 per cent type interest needs their head examining not a refund.

bobbyarbogast

Typical, blame the company and take no personal responsibility for not … Typical, blame the company and take no personal responsibility for not being able to manage your own finances. Parasite.Read lessRead more

Wow.. parasite!? But harsh don't you think? Don't think there's any need for that

To be fair I don't feel sorry for Wonga at all as they are parasites themselves, preying on the needy/stupid/desperate (select your own on your political and social view).....

Its a nice brucie bonus for those that have been needy/stupid/desperate enough... I hope that it helps them get more stable and not need to resort dancing with the devil again...

Wonga and the like are clearly the devil.

Oh, the shame of it all.

Acceptance sent 25/8, email advising 14 working days on 31/8, payment in my bank tonight! Thank you

Just checked my bank account and my refund from wonga has been paid in to my account. Thanks to the original poster and anyone who has helped me with this, I couldn't have done it without you.

Thank you for confirming that you wish to accept our offer as outlined in our Final Response, in full and final settlement of your complaint.

We have started processing your settlement and we aim to finalise this within 3 - 5 working days.

A request has also been made to the credit reference agencies for the affected loan(s) to be removed from your credit file. It may take up to 30 working days to reflect the change on your credit file.

Thank you for giving us the time to resolve your complaint.

Just had an offer today for £3900 happy with that and just replied back to accept

It's in😁😁😁 offer confirmation email from wonga 29th August Money in my bank today at about 4pm 12 working days later

Success! Thanks for the tip.. It took about 8 weeks but was worth the wait.... Time to book a much needed holiday.. Get your complaint in guys I was sceptical but than thought nothing ventured nothing gain...

Email 2

I have had x loans from you between date and date. [if you don’t have a full list say “You haven’t yet sent me the list of my loans, but I borrowed a lot from you in 2013 and 2014, or something like that”]
I have been borrowing more often and the amounts tended to go up. Your loans trapped me into a debt spiral, with the repayment taking so much of my wages that I had to borrow again to cover my next month’s living costs.

For this period my income averaged about £x a month.

[If you have a family, add some details eg We have two small children, both in nappies for much of this period. We had child benefit and credits which averaged about £x a month.]

My living expenses were roughly: rent/mortgage £x. Council tax £x. Utilities and bills £x. Transport costs £x. Clothes £x. Food, toiletries, nappies £x. Child expenses £x Other debt repayments £x. Total £x per month. This shows that there was no way I could afford these loans. When I repaid them, I had to borrow again to get through the next month.

[“Bills” includes gas, electric, water, TV, broadband, phone, insurance costs. Put all car and commuting costs under “transport costs”.]

You should have realised from the number of times I rolled loans or borrowed again that my loans that my debt problems were getting worse and it was not responsible to continue to lend to me. [Add more details about how often you borrowed or rolled loans, how the amount went up etc]

[Include/change this if your credit record would have shown big problems: My credit reports would have showed my other debt repayments and problems including late payments / defaults / CCJs / debt management.]

You should never have given me these unaffordable loans. I would like to ask you to refund the interest and extra charges I paid. The Financial Ombudsman suggests that statutory interest is added to this sort of refund.

[Include this if some of your loans are over 6 years old: I only found out I could make this sort of irresponsible lending complaint in month/year. I understand the Financial Ombudsman will consider all my loans, including those that are more than 6 years old.]
(edited)

dingle_Dang

So if they wrote my loan off is this still worth doing?

The wrote mine off but they still paid nearly £800 extra for loans prior to the one they wrote off. It would be worth sending the first email and getting a statement of account and working it out from there. Even so it's worth trying as it costs nothing either way.
(edited)

bobbyarbogast

Typical, blame the company and take no personal responsibility for not … Typical, blame the company and take no personal responsibility for not being able to manage your own finances. Parasite.Read lessRead more

Aren't you being a bit.. narrow minded?

He's clearly taking advantage of the fact that you can get a bit of money back from them, by pointing the finger of course.. but that doesn't mean he's a parasite?

Is Wonga funded by the public?

Proveright

Anyone who takes out a Wonga type loan with over a 1000 per cent type … Anyone who takes out a Wonga type loan with over a 1000 per cent type interest needs their head examining not a refund. Read lessRead more

Sometimes it is the only option which is exactly what the loans are designed for. Yes it may be 000% Apr however it doesn't get to that amount as it is monthly. Tbh they are quite reasonable if you look at a monthly basis of e.g. Borrow £100 pay £115 after a month

thanks for this, my son had one debt written off by them in 2014 IIRC. Looking back he had about five off them and they knew full well he couldnt afford to repay as did all the others he borrowed off. Apparently they dont do credit checks because if they did like most banks do he wouldnt have got a loan off them. He is in serious debt now due to mental, gambling & drug issues and I'm dreading the day bailiffs come a knocking as we both have the same name so hopefully if they do refund that will go towards his other debts.

caverncity

thanks for this, my son had one debt written off by them in 2014 IIRC. … thanks for this, my son had one debt written off by them in 2014 IIRC. Looking back he had about five off them and they knew full well he couldnt afford to repay as did all the others he borrowed off. Apparently they dont do credit checks because if they did like most banks do he wouldnt have got a loan off them. He is in serious debt now due to mental, gambling & drug issues and I'm dreading the day bailiffs come a knocking as we both have the same name so hopefully if they do refund that will go towards his other debts. Read lessRead more

No problem it's worth a try at least.

cockyhammer

Can this be used for other companies like quickquid?

I don't see why not I have messaged a couple of companies but they haven't replied yet.

I've had loads of loans from wonga, all paid off in full but some were paid late. I'm interested in doing this but I put down on my wonga account that my earnings are £1600 a month and I have very little outgoing payments. This was of course a lie so I could get the loan, I didn't want to be rejected as I needed the money.my question is how can I tell them they have been lending irresponsibly to me, when to them it looks like I can afford these loans. I lied about my earnings so it's my fault. How can I say I couldn't afford it?

Thanks just sent the first email, had numerous loans with them hope to get something back.

jamesbel

I have had loans from wonga for years leading up to 2014. Any details of … I have had loans from wonga for years leading up to 2014. Any details of my account loans and anything else would be gratefully received. Read lessRead more

Hi. Yeh if you copy and paste the first post into an email and send it to customercomplaints@wonga.com they will send all the details. Add up all the fees and interest then minus any loans that were written off. Add 8% statutory interest and keep note of the amount. Count up how many loans you had in total (not just before 2014) then fill out the second post and send it off they should then come back with an offer. If it's the same or more than your calculation accept if not then go to the ombudsman.

I got all the loan information from my closed accounts on my noddle credit report and sent a copy with the second email. I hope this will speed things up!

Sometimes people take desperate measures to survive its wrong to judge others without knowing the individuals situation. I am now looking towards a positive future and have my debts in order.

jtowen1973

I asked Payday Express for the info and was told the following - Please … I asked Payday Express for the info and was told the following - Please note, we are under no obligation to send you a Statement of Account for any previous loans that have been paid in full as these no longer have any sums due or payable. Please refer to Section 77 of the Consumer Credit Act as per Subsection (3) of Section 77 which states that the requirement under “Subsection (1) does not apply to – (a) an agreement under which no sum is, or will or may become payable by the debtor…”Is this right, can they refuse to give me details of paid off loans?Read lessRead more

As they have refused just go straight to the ombudsman.

barrel24

Sometimes it is the only option which is exactly what the loans are … Sometimes it is the only option which is exactly what the loans are designed for. Yes it may be 000% Apr however it doesn't get to that amount as it is monthly. Tbh they are quite reasonable if you look at a monthly basis of e.g. Borrow £100 pay £115 after a monthRead lessRead more

So the one hand you claimed they 'trapped' you and on the other you say their loans were 'quite reasonable'.

I fully understand how/why Wonga find themselves in this position, but I can't help thinking your behaviour is not much different.

OllieSt

Do you have a link to the FCA ruling? The 2 rulings mentioned below don't … Do you have a link to the FCA ruling? The 2 rulings mentioned below don't seem to cover what you have managed to achieve. I'm not doubting you on this, I would just be interested to see. This is the compensation for using unfair and misleading debt collection practicesand this is the writing off of 330,000 loan BALANCESAnd re-thinking by initial thoughts about your behaviour, if it's being offered to you, you would be crazy not to opt for a refund in any guise.Read lessRead more

Whilst I agree with you with respect to taking the refund if offered. There apparently has been cases where wonga have offered to refund loans 3-6 totalling £500 however upon going to the ombudsman it has been ordered that wonga refund all loans some people were offered £500 then went in to receive £5-10,000

Read here https://debtcamel.co.uk/asking-wonga-refund/

Here is the link to the affordability checks. https://www.handbook.fca.org.uk/handbook/CONC/5/3.html

I may be incorrect about wonga as I can't find the fca ruling so it may have been an internal decision

http://www.thisismoney.co.uk/money/article-2691371/Are-payday-lenders-cleaning-act-The-Money-Shop-refunds-700-000-Wonga-axes-cuddly-puppets.html

However quickquid has certainly been ordered by the fca. https://www.fca.org.uk/news/press-releases/almost-4000-customers-due-redress-totalling-%C2%A317-million-payday-firm-casheuronet

It may be the case that wonga has decided to do it off their own back rather than being forced.

Here is some ombudsman decisions financial-ombudsman.org.uk/pub…tml
(edited)

moneysavingkitten

Is Wonga the only pay day loan company this applies to? Are any others … Is Wonga the only pay day loan company this applies to? Are any others likely to follow?Thanks for the information, I know someone this may help.Read lessRead more

It's worth trying using the same emails for other pdl companies as there were a lot of cowboys in the past just lending to anyone. I have sent emails off to myjar and sunny also will update if and when I get a reply.

Just sent my email out to Uncle Buck.

Keeping my fingers crossed.

Thanks for the post OP

I have just received my bounce bk e.mail at 1pm 2day, original was sent on Monday evening, I have used my new e.mail address as my loans were with an old 1, I included my name address and date of birth
Thanks barrel24 for the info, fingers crossed its not too long

I sent my email at 11.58pm Monday and not got a bounce back email yet so hoping this will be soon

jenkidd5

I have just received my bounce bk e.mail at 1pm 2day, original was sent … I have just received my bounce bk e.mail at 1pm 2day, original was sent on Monday evening, I have used my new e.mail address as my loans were with an old 1, I included my name address and date of birth Thanks barrel24 for the info, fingers crossed its not too long Read lessRead more

Should be about 8 weeks max to receive statement the. A couple of days to give offer. I accepted my offer on Monday and the money hit my account about an hour ago.

Kerrywl

I sent nine around 7pm on Monday and still nothing

Nine? Go for it!!

barrel24

It's worth trying using the same emails for other pdl companies as there … It's worth trying using the same emails for other pdl companies as there were a lot of cowboys in the past just lending to anyone. I have sent emails off to myjar and sunny also will update if and when I get a reply.Read lessRead more

Thank you for the advice, I'm think I am going to do the same. Try and help this person to contact all the companies they have borrowed from. It can't hurt to try. Will be very interested to hear what result you get. I will also keep the thread updated if I manage to get anywhere with this.

OllieSt

Back again. Whilst I can now appreciate the attitude 'why not', did your … Back again. Whilst I can now appreciate the attitude 'why not', did your borrowing from Wonga cause you any undue/unexpected hardship? I do understand that irresponsible lending is bound to lead to irresponsible borrowing, but not in every case. I just can't square the circle when it comes to an irresponsible lender lending to a responsible borrower. That scenario is possible even with WongaRead lessRead more

It did at the time however I managed to break the cycle although at the time I was hardly eating, behind on rent etc etc

OllieSt

What I'm saying is that Wonga's business model was completely … What I'm saying is that Wonga's business model was completely irresponsible. That's a fact.However if someone researched at the time and only wanted to borrow £100 for 30 days with interest charges of £15, you might well find the only places that would lend £100 for 30 days would be Wonga (for discussion sake - another similar company is possible of course).Now let's take a scenario where someone has a £80 parking fine that unless it paid for within 14 days will rise from £80 to £160. Suddenly the Wonga loan is a good (responsible) option for that individual (they'll get no change pleading with a parking fine collection department)If the above transaction was executed and the £80 fine was paid, and then in 30 days time the £115 was paid to Wonga and that was the only loan ever made by Wonga to that customer, do you believe that customer would then have cause for claiming their money back from Wonga because Wonga lent irresponsibly?Read lessRead more

All power to people claiming anything that they possibly can from exploitative companies like these.

People please try and avoid using pay-day loans, they're death for your credit score and will just compound financial problems you have.

OllieSt

What I'm saying is that Wonga's business model was completely … What I'm saying is that Wonga's business model was completely irresponsible. That's a fact.However if someone researched at the time and only wanted to borrow £100 for 30 days with interest charges of £15, you might well find the only places that would lend £100 for 30 days would be Wonga (for discussion sake - another similar company is possible of course).Now let's take a scenario where someone has a £80 parking fine that unless it paid for within 14 days will rise from £80 to £160. Suddenly the Wonga loan is a good (responsible) option for that individual (they'll get no change pleading with a parking fine collection department)If the above transaction was executed and the £80 fine was paid, and then in 30 days time the £115 was paid to Wonga and that was the only loan ever made by Wonga to that customer, do you believe that customer would then have cause for claiming their money back from Wonga because Wonga lent irresponsibly?Read lessRead more

Putting numbers into the equation doesn't make any difference. You agree Wonga lent irresponsibly, then expect people to have no recourse?

The people they are lending to are vulnerable people. Some of who are not able to research such things. That's why they are vulnerable and should not be lent to. Banks wouldn't.

Got an acknowledgement of my 'email 2' today, after sending it to them on Monday evening. I'm guessing that as I already had all my records saved and didn't send 'email 1' that they may take a while to get back to me with a full response.

I have sent 'email 2' to 3 sepeearate companies now. Really hoping I get some good news.

allsa001

Booo, I just got an email back Uncle Buck.They want a copy of my credit … Booo, I just got an email back Uncle Buck.They want a copy of my credit file, and also a copy of my bank statements from that period.The problem I have is that I no longer use that bank account.Any suggestions?Read lessRead more

Just reply something along the lines of my credit file is not relevant as it has obviously changed since the time of the loan and that you do not have access to your bank statement as you have changed banks. If they come back with some excuse take it to the ombudsman.

Thanks for this. Received sn email from wonga. Have just sent my 2nd email. I ashamedly had 36 loans off them between 2011 and 2016!!! Monthly, sometimes twice a month. Got into big debt. Hopefully they will refund some

disneyprincessinoz

Thanks for this. Received sn email from wonga. Have just sent my 2nd … Thanks for this. Received sn email from wonga. Have just sent my 2nd email. I ashamedly had 36 loans off them between 2011 and 2016!!! Monthly, sometimes twice a month. Got into big debt. Hopefully they will refund some Read lessRead more

I am still waiting to get the email from Wonga. Some of the other companies have got back to me with the statement of accounts. So for those ones I have sent the second email, and I have worked out the interest paid is about 8k, so that would be great if they will pay back some of that. Hopefully Wonga will get back to me soon.

Just want to thank the OP, as this could seriously start to make my credit rating increase.

I just got my first one sorted with 247 money box. I was going to claim for £192, but I also had an outstanding balance of £180. So would have been £12 I would of actually of claimed for. However instead of sending the second email, the response to the first email was that they would as a gesture of goodwill they would write off the existing £180, and remove any negative traces regarding that from my credit report. So I decided to accept it. very happy. Just the other ones to go now.