Unfortunately, this deal is no longer available
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738°
Posted 27 November 2010
2 Personalised Football Mugs £4.93 delivered
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deleted68006
Joined in 2007
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About this deal
This deal is expired. Here are some options that might interest you:
2 Personalised Football Mugs £4.93 delivered
Great deal - use codes below.
Choose team, a number and add a name - look good.
Make sure you add codes in this order - VOUCHER£10 and then PFGFC250
thanks to Misstress on mse
Great deal - use codes below.
Choose team, a number and add a name - look good.
Make sure you add codes in this order - VOUCHER£10 and then PFGFC250
thanks to Misstress on mse
More details at
Community Updates
227 Comments
sorted byYour site should not allow more thn one code to go through at one time then-it is not our fault!
I, as did many, ordered and payment gone through, which should make the order valid and I think it's disgusting that a company should have the audacity to go back on completed orders asking for additional payments.
You should honour the sales and employ an IT/web technician who is qualified to create a checkout whereby only codes you wish to be used actually are!!
I certainly will not be using your site again if these are not honoured.
I think that is disgusting, they should refund you automatically and give the option to reorder using the 50% off code. People shouldn't have to chase their own money!
Your response to this fiasco is dreadful! Your website has allowed for two codes to be accepted on the order and for the payment to be taken. However you do not accept responsibilty for this mistake and apologise. Instead you criticize HDUK. You have also garnered a lot of publicity for your website from this deal but by not honouring it, you are just damaging your rep. I will not be using your website again after this!
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No need to put your age next to your name my son dose a better apology than that and he is 4 it is down to you and no 1 else. You should not take any money off my account until you have dispatched my item never mind trying to pull a fast 1 and hoping people will on the off chance pay the extra. JUST REFUND and not give me an 0844 8266 644 to waste more time and money
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Fantastic Customer Service
Surely this is a libelous comment due to it not being accurate?
Do they honour the orders and accept their system is crap?? No they send everyone snotty e-mails instead and post ludicrous responses in here!!
How to win friends and influence people - NOT!!!
Well done Ian, what could have made you lots of money and new customers has actually alienated people and got their backs up.
Order cancelled, definitely shall not be using this tinpot company again!
The difference is that the retailers you refer to would have refunded automatically. I just emailed them asking for a refund, if I don't hear from them by Monday then I will phone them.
I sent my email to vicky@inthepaper.emailmsg.net
Also, their website should be set up to only accept one code to prevent things like this happening.
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Don't try to blame HUKD posters, your systems did actually allow 2 codes to be input in the first place! Shall certainly not be ordering again!
Seriously, no apology and we have to ring you up or email to sort out your IT incompetence to get a refund for the money you have taken from my account. Most professional companies take payment when the goods are posted. Good luck with future sales.
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You have taken payment and therefore have entered into a contract which you will be in breach of if the order is not fulfilled.
I wonder how you became a director in that company.............now your response tells it all. Mscheeeeew!!!!!!!!!!!
My simple advice....honour the orders, accept the shame silently and next time do due diligence before put up anything for sale.
Don't be so wimpy! You are the only embarassing person here, the point is the site let 2 codes be entered AND they have taken money, so yes we are "entitled" to the goods - grow up!
Shall certainly not be using the company again - it's just a loada cr4p. Note that Ian (age 5) has crawled back under his stone!
I am not naive, stupid or in need of your sympathy!
Hmmm...perhaps Ian Philipson's site could find a way to ensure such orders are not accepted in the first place?? Seems a bit lame to blame others when it is obviously an error on their part!
You're right. Many companies do cancel orders and return money (thinking mainly the mis-price ones) but the point here is that they haven't done that, they want us to ring and tell them what to do. The email may have been better worded along the lines of:
We're sorry that there appeared to be a problem with our system when you placed your order therefore this has been cancelled and a full refund issued. If you would like to order again............
I'm actually curious here that if I do not contact them, to either cancel or pay the extra, what will they do with the money they have taken?
yea - should be - others on mse have ordered them before - its just reduced them again i think is what they are saying - it seems a great deal
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Ordered a couple
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Edit: or 11
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Now we wait and see if it gets honoured