BT New Customer *UNLIMITED* 52mbps FIBRE Broadband +Calls +SIM +TV £34.98pm inc line rental (But £315.25 TCB + M/Card to reduce that by £26.27pm) [Can also delay switch to convenient date] (£140 cashback + £100 M/Card via Quidco if no SIM wanted

Just be VERY careful when dealing with BT.

Their "deliberately - confusion marketing" quickly becomes deliberately - confusing billing.

I set up an account with them, enticed in by £225 cash back and £125 Sainsbury's voucher and was screwed over by them.

When I called them about being charged for something I shouldn't have been charged for, they refused to talk to me because I wasn't the account holder... I set up the account in my name, paid using my card details and somehow they messed that up, putting someone else as the account holder and even charged their card, as well as mine!! I had to call, pretending to be the other person, to add my name to the account so I could change the debit details etc. The awful customer service didn't stop there as I had to make monthly calls to cancel BT sport as they were charging me £5 extra a month for something I never used. Took 7 months for them to stop lying about stopping it and actually put an end to it.


Thought it was an isolated incident but they're also screwing with two of my relatives, one who asked to be charged monthly, but is getting charged quarterly in advance throughout the year. The other has argued with them for months as they paid for a fibre service and they installed normal, saying fibre isn't available in the area, but still charging for it.

They also put their bills in reverse for some strange reason.

Just be wary, some things aren't worth the effort, can't wait for my contract to end. (They also renew it if you move house during the contract).
(edited)

Kay135

Looks good to me. Be interested to see if anyone can post a better deal … Looks good to me. Be interested to see if anyone can post a better deal or should be HOTRead lessRead more

Me too. Impossible to tell whether this sort of deal is any good or not without the usual HUKD debate. There may well be better deals out there.

BT customer service is appalling by the way - probably the worst. You're unlikely to need it, but if you do there are always ways to cut through it.

I'm getting Vodafone fibre fast broadband as soon as my SKY contract runs out so I will have great broadband no line rental & it costs £25 nobody needs a landline unless your of an older generation which is understandable, I don't watch sport so not a good deal for me, I've currently got free Sky broadband (not fast) but it's free all I'm paying is for the line rental £17.99 & I'm still able to use the Sky pause rewind record functions through they're BOX I was paying approximately £45 but never really watched they're to services but I do miss the fibre Internet as the copper (telephone line broadband) is sluggish if
your using multiple devices ie downloading games or films as well as browsing the Internet, great if your on a shoestring budget or just looking to cut costs.

TV activation fee £10
Infinity activation fee £49
Home Hub delivery charge £7.95

These rip-off charges by BT - what a joke. Wellm it would be a joke if it was not so expensive. You can tell that all MPs get their broadband and Sky type TV for free - at our expense - can't you and they are probably totally unaware of the BT rip-off charges.

xox_collette_xox

Same here with free sky Internet. Contract run's out in November and was … Same here with free sky Internet. Contract run's out in November and was looking to go with BT infinity again but I will look at Vodafone seen as you don't need a landline Read lessRead more

You still need a landline. The line rental is just included in the single price.

yubious

BT Fibre was all set up a few days ago. Had no mention of the £100 … BT Fibre was all set up a few days ago. Had no mention of the £100 MasterCard since ordering, should I have had an email or something to claim the cashback? Cheers.Read lessRead more

No - BT tell you nothing. Nice people! You'll need to claim here:

vouchers.bt.com/cla…rd/

If any of my calculations are wrong (entirely possible!) I'll be happy to correct them. If there are better deals out there (also entirely possible) please post them.

Fab

If you add a SIM cashback increases by £52.50 - the cheapest SIM is £5 per month, so the net cost for 12 months is only £7.50- they usually also give an Amazon voucher with SIM deals (though the last offer ended on the 1 september) further bringing the net cost down

seanyboy007

I'm getting Vodafone fibre fast broadband as soon as my SKY contract runs … I'm getting Vodafone fibre fast broadband as soon as my SKY contract runs out so I will have great broadband no line rental & it costs £25 nobody needs a landline unless your of an older generation which is understandable, I don't watch sport so not a good deal for me, I've currently got free Sky broadband (not fast) but it's free all I'm paying is for the line rental £17.99 & I'm still able to use the Sky pause rewind record functions through they're BOX I was paying approximately £45 but never really watched they're to services but I do miss the fibre Internet as the copper (telephone line broadband) is sluggish if your using multiple devices ie downloading games or films as well as browsing the Internet, great if your on a shoestring budget or just looking to cut costs.Read lessRead more

You still need a landline for Vodafone ;).

nublets2k

You still need a landline for Vodafone ;).

You do not need to pay line rental with Vodafone Broadband, however at £25/mth a cashback deal works out cheaper.

vodafone.co.uk/bro…and

Print or pdf a copy of any offer on the BT site that you go for. In the last few months they have blamed system errors for 5 mistakes they have made with my orders. You will need the paperwork trail to back up your claim. So far they have honoured their offers, but I had to chase them each time.

ollie87

So tempting... is it worth losing my 152Mb Virgin Media that I'm … So tempting... is it worth losing my 152Mb Virgin Media that I'm currently playing £35 a month for on its own (no TV or phone)?Read lessRead more

No

Newbold

Anybody here happen to have any experience with the SSE cashback from … Anybody here happen to have any experience with the SSE cashback from TCB? Showing as 'confirmed' but not yet payable.Not sure how great a risk it is jumping ship from SSE (got a free pass out) to BT so far as the SSE cashback's concerned.Read lessRead more

Get away from SSE whilst you can they are horrible their throttling is disgusting, they were ordered by Ofcom to release me from my contract because they were throtlling my speeds down to 2mbs i was supposed to be getting 78mbs, i only use netflix and ps4.

these so called new customer prices are really annoying,companies nowadays are more into recruiting new customers than rewarding long term customers,i hate having to ring virgin for example about my price increase when i have been a customer for over 10 years,when i see they offer new customers a lot more for a damn site less that for what i am paying for
(edited)

avoid BT like a plague.
had BT fibre,numerous issues,drop outs at least 3 visits by open reach in 12 months each with threatening that there is £130 charge if the engineer finds the fault inside (luckily not the case)..no offer were given once I notified them I'll be leaving to different provider (not that I would accept it!)..and worse than all over 2 months since I left and they charged me a whopping £45 for one month extra,still waiting for my refund.
horrible,bully company with awful service.

Absolutely agree with all the people here who have used BT. The company is a scam. Once your in they will suck your blood dry until they get every single cent out from your account. You probably would be spending 23 hours of your day being paranoid sick that they haven't charged for things you did not even sign up for in the first place. You will use whatever time you have left on your day to get through them, and when you do they will apologise, tell you what you want to hear (if you are lucky), and do absolutely nothing about it. Avoid BT like the plague, all I had from them was a bad case of sleep deprivation in the 18 months i was stuck with the contract.

neilc

BT messed up my order and despite being sent all the emails and … BT messed up my order and despite being sent all the emails and confirmations the order was never processed at their end. This means I have had to ring them to sort it - the terms say only orders processed fullty online will qualify for the cashback.Not sure what to do now as I figure I won't get the cashback if I go ahead and the cashback rate is pretty rubbish at the moment.Read lessRead more

Given that the cashback's unlikely to be paid, I'd cancel and start again. You may find that it takes 48 hours or so for the old order to drop off their system and allow you to reorder.

Have you seen this new thread (not mine):

hotukdeals.com/dea…525

For some reason it's gone horribly cold, but it looks like a better deal than mine was.

Received BT reward card a few weeks ago and withdrew cashback this morning , thanks very much for posting this OP:D

Looks good to me. Be interested to see if anyone can post a better deal or should be HOT

Seems to be showing £12.50 for Unlimited Infinity 1 for me.

Another £3.50 for calls package a month would have to be added to that to receive the tcb at the rate of £162
(edited)

chris88

Seems to be showing £12.50 for Unlimited Infinity 1 for me.

cibarious

Coincidentally, I've been looking at BT beacause my Sky deal is ending in … Coincidentally, I've been looking at BT beacause my Sky deal is ending in October and I agree with most of your figures except for the Unlimited Fibre 1 which appears to be £12.50 rather than the £10.99 you suggest. Which one of us has it wrong? :-)10% can be saved on the line rental by paying the year up-front.Read lessRead more

Should be showing £10.99 if you go through TCB:

[image missing]

upload img

BT=EE so should be pretty good coverage, is generally the best option locally here

weebigal

You do not need to pay line rental with Vodafone Broadband, however at … You do not need to pay line rental with Vodafone Broadband, however at £25/mth a cashback deal works out cheaper.https://www.vodafone.co.uk/broadbandRead lessRead more

Actually you do, it's just part of the £25.

Newbold

Anybody here happen to have any experience with the SSE cashback from … Anybody here happen to have any experience with the SSE cashback from TCB? Showing as 'confirmed' but not yet payable.Not sure how great a risk it is jumping ship from SSE (got a free pass out) to BT so far as the SSE cashback's concerned.Read lessRead more

I moved to SSE, who totally screwed the move up (long story), so I moved to VM and still got my cash back.
(edited)

chrisjdhuckle

brilliant deal paying £17.67 for unlimited fibre unlimited evening and … brilliant deal paying £17.67 for unlimited fibre unlimited evening and weekend calls with all the costs in setting up included with cash back and £100 Mastercard taken off amazing deal think the title needs adjusting this would go really hotRead lessRead more

I'm not bothered about the heat (until HUKD starts paying people based on deal heat :D) but on the basis that so far nobody's pulled this deal to shreds I'm starting to think it might be worthwhile - and I'm the OP!

Still time, though - any better deals out there to be had before I make the switch?

My summary of BT after being with them for years at multiple properties:

Internet speed is good and reliable but you pay a premium for it. If something goes wrong, their call centres can be a bit ****

tried to get new hub because our normal hubs wifi is rubbish but they wanted me to sign a 12 month contract just to get the hub and then pay for the delivery of it too. so i said no as i wanted higher Broadband as well but looks like 65/75 is the highest they can offer but we need higher

Quidco paying £115 cashback on same deal. I just signed up. £10.99 pm 205.08 advance line rental plus the £7.95 delivery and £49 activation. £100 MasterCard brings it in at (all being well) £14.90pm
over 12 months.

user1234

Nope. It is now "up to 52Mbps"

a bit pointless in download speed and download amount when they are trying to block you on the web sites that you can down load from

BT - Bloody terrible

xox_collette_xox

Same here with free sky Internet. Contract run's out in November and was … Same here with free sky Internet. Contract run's out in November and was looking to go with BT infinity again but I will look at Vodafone seen as you don't need a landline Read lessRead more

You do need a landline, they're just not charging rental.

nublets2k

You could always try downloading things legally instead of pirating … You could always try downloading things legally instead of pirating them...Read lessRead more

its not a point of downloading things ilegally its when they block you on certain websites

nublets2k

Only piracy sites.

vpn the ways to go then

ollie87

So tempting... is it worth losing my 152Mb Virgin Media that I'm … So tempting... is it worth losing my 152Mb Virgin Media that I'm currently playing £35 a month for on its own (no TV or phone)?Read lessRead more

**** no.

2o2o

It's a great deal except when you read into the upload speed, for most … It's a great deal except when you read into the upload speed, for most people no problem I know but for that odd once or twice you want to upload it would be nice if it was faster than adsl. If I wasn't already with BT adsl I'd switch to this but of course BT won't let you do that while still in contract without paying 26 per month with 18.99 line rental and a min 18 month contract. Wish them luck keeping my custom in November. Still voted Hot for those in the nice position of taking up the offer.Read lessRead more

where is the upload speed stated ? i thought infinity 1 has a Max upload speed of 9.5Mb

badgerrules

No

Yes, second price increase this year by Virgin 1st Feb & 1st Nov. The reason they are improving their networks, sorry but isn't that why they charge line rental ?

W1zz

I've been with VirginMeda since 2001 and their broadband service in my … I've been with VirginMeda since 2001 and their broadband service in my area at present is diabolical. It's been officially ongoing since December 2015 and I'm on my 4th 'claimed' fix date (07/09/16). They say it's 'utilization issues in my area'.In other words, my 100mb connection in the evening drops to between 0.8mb and 5mb. Unusable with 3 kids using Xbox, Netflix, Amazon Prime, Spotify etc..I keep being refunded the broadband (£25) but they just fob you off with another fix date 2-3 months later.I'm giving them until their next fix date before moving to something like this. I'd rather pay and get 52mb than pay to get refunded on a 100mb service which often gets less than 1mb.Read lessRead more

Exactly the same problem in my area. Need to contact them for an update. They need to stop taking on new customers without investing in infrastructure.

Newbold

There are some important terms and conditions applying to the Topcashback … There are some important terms and conditions applying to the Topcashback payments:What will stop me getting cashback?What else is essential?Good to knowWhat to do whenCan anyone get these to load for more than a second or two and paste them here? Tried three different browsers so far and it's impossible to read them - just wondering what they're trying to conceal.Read lessRead more

What will stop me getting cashback?
This offer is not available direct through BT or through BT call centres.
Customers moving home and continuing an existing BT contract will not be eligible for cashback.
The use of a BT Broadband - New Customers promotional/voucher code not posted and approved by TopCashback, may affect your eligibility for cashback.
Using a promotional/voucher codes not posted and approved by TopCashback.

What else is essential?
You must register your BACS bank transfer details with TopCashback before clicking through to BT in order to be eligible for cashback.
BT Sport is not a TV package and will not be commissionable.
Cashback may only be paid via BACS.
If, after you have placed your order via TopCashback, it is necessary for BT to amend the details of your order, you will need to send the new order reference to TopCashback so that your cashback claim can progress.
If you purchase BT Broadband and Unlimited Weekend Call you will receive cashback for Solus Broadband

Good to know
Customers ordering BT Infinity who already have BT broadband (copper) are not regarded as new customers.
The rates above include a bonus relevant to your membership level - 5% for Plus members and 1% for classic.
Cashback is paid for all customers purchasing a brand new package. Existing BT customers who regrade a current package will only be eligible for cashback on the new add-on element, if cashback is offered on the particular product at the time.
Customers that have existing BT line rental but Broadband from another provider are classed as new BT Broadband customers.
From time to time information displayed here may be out of date.
Cashback rates are subject to change both up and down.
Recurrences on the amount of purchases that can be made while earning cashback may be limited.
Cashback will not be given to regrades
BT Reward Card ends runs from time to time and is available online only to new BT Broadband customers ordering a broadband package on bt.com. You must claim your BT Reward Card once your broadband is installed and within 6 months of placing your order on bt.com by entering your details on bt.com/cla…ard and must activate the card within 3 months of receipt. Following a successful claim, your card will be sent to the broadband installation address. Offer, BT Reward Card & BT terms apply (www.productsandservices.bt.com/products/bt-reward-card). BT Reward Card is issued by R. Raphael & Sons plc, pursuant to license by MasterCard International Incorporated. MasterCard® and the MasterCard brand mark are registered trademarks of MasterCard International Inc. Raphaels Bank is a UK Bank authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registration number 161302) and is permitted to issue e-money. Head office and registered office at 19-21 Shaftesbury Ave, London W1D 7ED, company registration number 01288938. Subject to availability.
BT Broadband - New Customers cashback can be earned simply by clicking through to the merchant and shopping as normal.
Unless otherwise stated expect transactions for this retailer to appear within 24 hours. Transactions are usually confirmed within a month and should become payable within 60 days after the event date, unless otherwise indicated on the Avg Payment Speed Statistics.
Cashback may only be paid on the net value excluding VAT, all other taxes, surcharges and any additional costs such as delivery.
BT Broadband - New Customers Cashback is available through TopCashback on genuine, tracked transactions completed immediately and wholly online.
If you earn cashback through this merchant, payouts cannot be made by PayPal,M&S e-Gift Card,Love2Shop,Amazon.co.uk Gift Card,Starbucks Gift Card,The Great British Pub Card,Boots Gift Card,Argos Gift Card,Debenhams Gift Card,American Golf Gift Card,New Look Gift Card,The Restaurant Card,Avios Travel Rewards Programme,British Airways Executive Club,Arcadia Group Gift Card,Currys & PC World Gift Card,River Island Gift Card,Your Travel Gift Card,Cineworld Gift Card,T.K. Maxx Gift Card.

What to do when
Whilst the vast majority of transactions from merchants track successfully, occasionally a transaction may not get reported. If you believe this to be the case, please submit a "Missing Cashback" query within 3 months of the transaction, as we will be unable to chase up claims older than this.
Claims for this merchant must be lodged with TopCashback as soon as possible if the sale doesn't track, as these will need be submitted within 3 months of the original transaction date for review. All claims must be lodged with the relevant and correct information.
Some merchants may not be forthcoming with untracked cashback. We endeavour to chase untracked cashback but reserve the right to halt enquiries at any time. Please do not make purchase decisions based upon expected cashback as it is not guaranteed.
About your purchase
Pure card is issued by R. Raphael & Sons plc, pursuant to license by MasterCard International Incorporated. MasterCard® and the MasterCard Brand Mark are registered trademarks of MasterCard International Inc. Raphaels Bank is a UK Bank authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registration number 161302) and is permitted to issue e-money. Head office and registered office at 19-21 Shaftesbury Ave, London W1D 7ED, company registration number 01288938

(edited)