How legal is B&Q's new, "No Returns without proof of purchase" policy - HotUKDeals
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How legal is B&Q's new, "No Returns without proof of purchase" policy

tfish Avatar
6y, 6m agoPosted 6 years, 6 months ago
I thought retailers had to provide you with a credit note or exchange even if you didnt have a receipt? As a builder its proving a right pain in the butt, the staff used to tell us to over buy and return what wasnt opened or used.
tfish Avatar
6y, 6m agoPosted 6 years, 6 months ago
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(37) Jump to unreadLocked
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#1
I think it's fine
1 Like #2
Call the cops :thumbsup:

http://www.tourdates.co.uk/resources/GetImage-DN-5228-1.jpg
#3
sounds fair to me, if you pay on your card then you have proof.
Most stores do this dont they?
#4
Proof of purchase also means your credit / debit details if you cannot find the receipt.Hope this helps
#5
Return of non faulty goods is at their discretion - totally within their rights to request proof of purchase.
#6
transit
Call the cops :thumbsup:

http://www.tourdates.co.uk/resources/GetImage-DN-5228-1.jpg


I actually lol'd
#7
B&Q had to crack down on this. The volume of stolen goods walked out the store and returned for a full refund was very high. They are within their rights.
They could change their policy to no refunds at all if they wanted (if the item is not faulty at least) though they would see a lot of customers go if that was the case.
Their policy has been a bit confused. It got pushed all the way out to 90 days return before they realised the issues this caused. They have now flipped to the other end of the scale. I think customers have got a bit used to having a good deal at B&Q. Most shops wont let you return without a receipt.
#8
Whats stopping you from buying something cheap and returning it to B&Q if they didnt implement this?
#9
They are well with in their rights, if you buy something and don't then want it in the eyes of the law tough you are stuck with it. Its only the good will of retailers that let people return unwanted goods. So asking for p.o.p. is not unreasonable. If you have no p.o.p. a credit card or bank statemant is p.o.p if you can give them the time and date and the details of your purchase B.q can look on their browser system and bring up you transaction which again is p.o.p I am a ex B.q manager!!
1 Like #10
MANJ_007
Whats stopping you from buying something cheap and returning it to B&Q if they didnt implement this?


Exactly. Op, if it's becoming a pain why don't you just look after your receipts?
#11
deek72
Exactly. Op, if it's becoming a pain why don't you just look after your receipts?


Surely, as a business, then the receipts should be getting kept safe anyway :thumbsup:
banned#12
simple solution - keep your receipts! Surely any builder would do this anyway for VAT.
#13
csiman
simple solution - keep your receipts! Surely any builder would do this anyway for VAT.


What!! Builders pay taxes!! All the ones I've used in the past took cash in hand off us!
#14
I would never dare to attempt a return without proof of purchase (unless faulty)

B&Q are doing the right thing imo.
#15
mumbojumbo
That's exactly the problem. People were buying items cheaply from other retailers and then taking them to B&Q for a full "refund". :oops: So I was told when I took back a teak bench for exchange.


Agreed, at the end of the day, it is the customers to blame for abusing the policy. They didn't use it properly, and lost it. Look how Tesco's Refund and Replace policy was abused, so they were forced to remove it.
banned#16
MANJ_007;8618851
What!! Builders pay taxes!! All the ones I've used in the past took cash in hand off us!

for a discount I hope ;-) I always pay tradesmen in cash if they knock off 15-20% from their quotes :-D
#17
Just watch all those B&Q credit notes start to disappear from ebay
[mod]#18
Absolutely fine. It's hardly an unfair contract term under Under Contract Terms Act 1977.
#19
i thought this was standard policy for retailers
#20
no one HAS to accept a return - so if their policy states they wont without a receipt then so be it
banned#21
csiman;8619087
for a discount I hope ;-) I always pay tradesmen in cash if they knock off 15-20% from their quotes :-D

cheapskate,and when the sheet hits the fan,no comeback=smart thinking.
#22
Well if your a business get a tradepoint account then everything is listed on your account and you get 60 days to pay. So if you get something for a job and the job gets finished, you can return any 'overs' before you have even had to pay for it in the first place.
banned#23
RFC;8621855
cheapskate,and when the sheet hits the fan,no comeback=smart thinking.

did I say I didnt get a receipt :whistling:

and they are all mates anyway :roll:
banned#24
I thought retailers had to provide you with a credit note or exchange even if you didnt have a receipt?


you thought wrong

As a builder its proving a right pain in the butt, the staff used to tell us to over buy and return what wasnt opened or used.


How do you do your accounts if you don't keep the receipts?
Even if you are fiddling, whats the problem? Keep the receipts. If you can build things surely you can keep a few bits of paper safe?
[mod]#25
sn0ttyang3l
no one HAS to accept a return - so if their policy states they wont without a receipt then so be it


Under some circumstances they do have to accept a return. They don't, however, in the absence of proof of purchase.
1 Like #26
sn0ttyang3l
no one HAS to accept a return - so if their policy states they wont without a receipt then so be it


magicjay1986
Under some circumstances they do have to accept a return. They don't, however, in the absence of proof of purchase.


I had a similar "discussion" with a Store Manager at a branch of The Carphone Warehouse last week.

Before I had handed over payment for a laptop the Manager stated that returns were not accepted & he would have to write this on my receipt.

I replied that it may be his Store's policy to not accept returns but that is not reflected in the UK Sale & Supply of Goods Act. He added that he was not qualified to speak about UK Law & that it was The Carphone Warehouse's policy.

After at least ten more minutes of discussion, with an interjection from another of the sales staff informing me that "Argos have the same policy" (to which I replied, "I'm not buying anything from Argos; that is not relevant"), the Manager suggested that I go elsewhere as "it would be best".

I then asked if he was refusing to serve me, and other customers were leaving the store & moving further away from the till :)

We then had an exchange about me not providing my postal address for the receipt. I offered my name, but did not disclose any further details. The Manager claimed this was needed so that if I lost the receipt they could find the transaction from my address. I offered that I was not going to lose the receipt & in any respect I would note the date & time the transaction occurred.

Eventually he gave in, relented to sell the item to me, & asked me to check that the product box was sealed. He marked my response on his computer system (but not on any of my paperwork); I paid, & then left.

After I returned home, my partner visited the Dell web site to check on the cost of extended warranties, & learned that the actual machine was only covered by 8 months warranty (remaining) as it had already been pre-registered in Dell's warranty system!?!

One could only guess that the product was bought by another party, registered, but then returned. This may explain the insistence that another return was not possible.

Fortunately, during the discussion prior to the sale of the laptop I enquired what the warranty period would be & the Sales Manager definitely replied that it was 12 months as I repeated this & asked him to confirm it.

I have not decided whether to return the item or not :)

I suspect I will not & should it need a warranty claim within the next 12 months I will return to the same store & argue with the same Manager again.

BFN,

fp.

PS. A "proof of purchase" can be an original receipt as mentioned, sight of a bank statement (for a debit card transaction), or a credit card statement, a price sticker/barcode for the retailer, or even just that the product is returned in a carrier bag bearing the retailer's name.

It is at the discretion of the Store Manager whether a credit note or a refund is to be issued. A credit note is the most the Store has to provide. They can opt to refund (using the same form of payment; i.e. debit/credit card, or cash), but if it cannot be proven what the original payment method was then a credit note will be provided.

[EDIT]: PS. I appreciate B&Q's policy but, again, there are exceptions according to UK Law.
#27
Buy it at Homebase and return it to B & Q.
banned#28
Wickes have a 6 month no questions refund policy, I thought it was standard policy to have proof of purchase at all stores. Smacks of stupidity not to.
#29
according to the manager in my local b&q last week they no longer issue credit notes either, the refund has to be given through the means of payment - card/cash. total pain in the a**e as all i wanted was to swap 2 items over but instead they had to refund payment to my card (which can take up to a week to receive funds) and then i had 2 buy item again :x
#30
its a nightmare keeping receipts when your have dozens each week and various houses and many many pairs of pants!

so its legal then thats what i wanted to know!
banned#31
tfish
its a nightmare keeping receipts when your have dozens each week and various houses and many many pairs of pants!

so its legal then thats what i wanted to know!


Try running a company without an accountant
banned#32
tfish;8630911
its a nightmare keeping receipts when your have dozens each week and various houses and many many pairs of pants!

so its legal then thats what i wanted to know!

who puts receipts in their pants!!! :w00t:
1 Like #33
csiman
who puts receipts in their pants!!! :w00t:


Strippers? (professional erotic dancers, not someone who removes paint)

BFN,

fp.
#34
lumoruk
Wickes have a 6 month no questions refund policy, I thought it was standard policy to have proof of purchase at all stores. Smacks of stupidity not to.


Yes they do as long as proof of original purchase is available. They are allowed to use discretion.
banned#35
I'm sure hes not bothered over a year later
#36
[email protected] ancient thread,why is it being bumped X)
#37
i still think its wrong !!!

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