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I thought retailers had to provide you with a credit note or exchange even if you didnt have a receipt? As a builder its proving a right pain in the butt, the staff used to tell us to over buy and return what wasnt opened or used.
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Exactly. Op, if it's becoming a pain why don't you just look after your receipts?
I had a similar "discussion" with a Store Manager at a branch of The Carphone Warehouse last week.
Before I had handed over payment for a laptop the Manager stated that returns were not accepted & he would have to write this on my receipt.
I replied that it may be his Store's policy to not accept returns but that is not reflected in the UK Sale & Supply of Goods Act. He added that he was not qualified to speak about UK Law & that it was The Carphone Warehouse's policy.
After at least ten more minutes of discussion, with an interjection from another of the sales staff informing me that "Argos have the same policy" (to which I replied, "I'm not buying anything from Argos; that is not relevant"), the Manager suggested that I go elsewhere as "it would be best".
I then asked if he was refusing to serve me, and other customers were leaving the store & moving further away from the till
We then had an exchange about me not providing my postal address for the receipt. I offered my name, but did not disclose any further details. The Manager claimed this was needed so that if I lost the receipt they could find the transaction from my address. I offered that I was not going to lose the receipt & in any respect I would note the date & time the transaction occurred.
Eventually he gave in, relented to sell the item to me, & asked me to check that the product box was sealed. He marked my response on his computer system (but not on any of my paperwork); I paid, & then left.
After I returned home, my partner visited the Dell web site to check on the cost of extended warranties, & learned that the actual machine was only covered by 8 months warranty (remaining) as it had already been pre-registered in Dell's warranty system!?!
One could only guess that the product was bought by another party, registered, but then returned. This may explain the insistence that another return was not possible.
Fortunately, during the discussion prior to the sale of the laptop I enquired what the warranty period would be & the Sales Manager definitely replied that it was 12 months as I repeated this & asked him to confirm it.
I have not decided whether to return the item or not
I suspect I will not & should it need a warranty claim within the next 12 months I will return to the same store & argue with the same Manager again.
BFN,
fp.
PS. A "proof of purchase" can be an original receipt as mentioned, sight of a bank statement (for a debit card transaction), or a credit card statement, a price sticker/barcode for the retailer, or even just that the product is returned in a carrier bag bearing the retailer's name.
It is at the discretion of the Store Manager whether a credit note or a refund is to be issued. A credit note is the most the Store has to provide. They can opt to refund (using the same form of payment; i.e. debit/credit card, or cash), but if it cannot be proven what the original payment method was then a credit note will be provided.
[EDIT]: PS. I appreciate B&Q's policy but, again, there are exceptions according to UK Law.
Strippers? (professional erotic dancers, not someone who removes paint)
BFN,
fp.
Most stores do this dont they?
I actually lol'd
They could change their policy to no refunds at all if they wanted (if the item is not faulty at least) though they would see a lot of customers go if that was the case.
Their policy has been a bit confused. It got pushed all the way out to 90 days return before they realised the issues this caused. They have now flipped to the other end of the scale. I think customers have got a bit used to having a good deal at B&Q. Most shops wont let you return without a receipt.
Surely, as a business, then the receipts should be getting kept safe anyway :thumbsup:
What!! Builders pay taxes!! All the ones I've used in the past took cash in hand off us!
B&Q are doing the right thing imo.
Agreed, at the end of the day, it is the customers to blame for abusing the policy. They didn't use it properly, and lost it. Look how Tesco's Refund and Replace policy was abused, so they were forced to remove it.
for a discount I hope ;-) I always pay tradesmen in cash if they knock off 15-20% from their quotes :-D
cheapskate,and when the sheet hits the fan,no comeback=smart thinking.
did I say I didnt get a receipt :whistling:
and they are all mates anyway :roll:
you thought wrong
How do you do your accounts if you don't keep the receipts?
Even if you are fiddling, whats the problem? Keep the receipts. If you can build things surely you can keep a few bits of paper safe?
Under some circumstances they do have to accept a return. They don't, however, in the absence of proof of purchase.
so its legal then thats what i wanted to know!
Try running a company without an accountant
who puts receipts in their pants!!! :w00t:
Yes they do as long as proof of original purchase is available. They are allowed to use discretion.