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Amazon insisting on a police report to replace a missing item

£0.00 @ Amazon
Hi Guys I am stumped here and dont know what to do (and probably will lose my Amazon account as well over this) We had a parcel delivered to a neighbour we dont know by Amazon logistics, no proble… Read More
Aeschylus Avatar
8m, 4w agoPosted 8 months, 4 weeks ago
Hi Guys

I am stumped here and dont know what to do (and probably will lose my Amazon account as well over this)

We had a parcel delivered to a neighbour we dont know by Amazon logistics, no problem I thought, until the neighbour came to the door with a open box, he apologised and said this is how it arrived and was not sure if he should of signed for it...

I get home and surprise surprise the box is intact but contents are missing (Laptop)

so I know I have a problem, I instantly take pictures and contact Amazon expecting a good reply, instead I get a "we need to investigate and will contact you within 48 hours"

Then just now I get a email saying no replacement or refund will be made until I report a crime to the police and contact them back with the policemans name and crime number etc!!!

I am disgusted, I am left with basically causing some serious grief with my Neighbour (accusing them of stealing) and getting the police involved!

Surely this should not be up to me? I checked the consumer rights and it states that unless I nominate a 3rd party to receive my parcel them Amazon are responsible for it until it is in my po cession......

has anyone else had this? Amazon said their courier delivered the parcel in good condition and at the correct weight, so they are all but saying the neighbour nicked it, but is it now me who has to report him so i get a replacement?
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Aeschylus Avatar
8m, 4w agoPosted 8 months, 4 weeks ago
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(1)
Ask your neighbour if you can borrow his new laptop to make the report online...

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banned#1
All amazon will know is a parcel was dispatched at the correct weight.

They will not know anything else about who may have nicked it. It could be their despatch staff, courier staff, your neighbour or you.

I would want a crime number too.
#2
Amazon have been getting scammed for a while by people and they are now clamping down on it. Just go to a police station and report what happened you will be given a crime ref number just give that to Amazon and leave them to do the investigation. Just tell your neighbour you believe them but explain for you to get a refund or new one sent out you need to give the police the details of what's happened and if they haven't done anything wrong they should be okay with it. I'm sure if you don't do this the account will be closed for good and will be left paying for an item you didn't get.
#3
Contact the police and tell your neighbor your predicament, get him to tell the truth, or what best suits you, and him and amazon will be able to proceed. The missing property police case number is a formality for them to stop people from claiming things as missing just willy nilly. A replacement laptop will then be peanuts in comparison for amazon and they'll probably give that delivery driver a strike against his name. after so many build up against him. theyll see a pattern
#4
if Amazon states that you need to "nominate a 3rd party to receive the parcel if you're not available it's Amazon's responsibility." Then it's there responsibility they will have to replace or refund you. I would demand a call off the management of Amazon write a letter etc. don't just take their word for it take it further.
banned#5
You need to relax. Amazon are asking you to report a theft. Go to the police station and do it. You don't know who has stolen it. It could be your neighbour, the driver or whatever.

I would be interested to hear what the police action is as I'm unsure if the goods are legally yours.

There's nothing wrong in telling your neighbour after you've reported it to the police that you were just following Amazon's instructions so they can establish if the goods went 'missing' on the van, in the depot etc. The report accuses no one
#6
When you had the box did it look tampered with? Has your neighbour has parcels before? Is he likely to have done that? The police will probably issue a crime ref on phone. Contact your credit card company they should be able to help and advise.
#7
I also meant to add I am more weary as we are currently selling our house and if I raise a police report and have to list my neighbour, would this go down as a neighbour dispute? as you have to tell the buying parties of any neighbours dispute now
#8
Ask your neighbour if you can borrow his new laptop to make the report online...
#9
wakkaday
When you had the box did it look tampered with? Has your neighbour has parcels before? Is he likely to have done that? The police will probably issue a crime ref on phone. Contact your credit card company they should be able to help and advise.

yes, it was fully opened
banned#10
Aeschylus
I also meant to add I am more weary as we are currently selling our house and if I raise a police report and have to list my neighbour, would this go down as a neighbour dispute? as you have to tell the buying parties of any neighbours dispute now

Nobody is accusing your neighbour, just do what Amazon are asking which is reasonable. The police report will initiate your credit or laptop supply. Leave the rest to the police/Amazon. Doing nothing will most probably have Amazon thinking you were trying it on.


Edited By: cchopps on Oct 28, 2016 20:26
#11
Inb4 Brexit fairy stole it.!
#12
Ask Amazon for the Laptop's serial no as well.
#13
Signed for an open box. Come on... were you born yesterday? I can imagine the cool story bro moment at your neighbours door when it arrived.
"Can you sign for this obviously opened and emptied box for your neighbour sir as if i was delivering it to the right person they would notice theres nothing in it but as i knew i was delivering it to you i emptied it superfast and put it down my pants and now convincing you to sign for an open empty box your neighbour has paid for. Thanks"
#14
shauneco
Inb4 Brexit fairy stole it.!
Laptops will be for the rich elite after Brexit.
We'll all be watching our porn on calculators.
http://cdn2.uk.mentalfloss.com/sites/mentalflossuk/files/styles/16x9_460/public/calculator_80085_7.jpg?itok=VzNqwCOL
#15
Get the crime number from the Police. You're not accusing your neighbour, you're simply reporting that your order has gone missing. Tell your neighbour that.

Only just got Amazon logistics in our area, can now fully appreciate how crap they are. My PSVR arrived with a hole in the box. They dumped all my neighbours parcels with me, without telling me who they were for and scarpered, so I had to deliver them all. My money's on it being them if your neighbour has previously been trustworthy.
#16
just report it to the police, amazon can prove they sent it because of the correct weight, you have to prove you didn't steal it
#17
They did NOT deliver it to you so if you paid on a credit card, contact the card provider and ask them to "reverse the transaction" .. simples...
#18
http://www.which.co.uk/consumer-rights/advice/my-parcel-was-left-with-a-neighbour-who-denies-having-it

https://conversation.which.co.uk/shopping/your-online-delivery-rights-faulty-goods/

I can't find the one that was on tv about a neighbour that accepted a parcel from John Lewis i think, sure it was an iPad and the box was empty, she was arrested.
#19
The neighbour is either a hapless simpleton or a thieving git.

Signing for an empty box that was addressed to your neighbour is a stupid thing to do but there are some people that are honest, but stupid.

I would call round again and say that Amazon have requested you get a crime number and therefore you wish to inform them that if there is an investigation they may be asked to state that they signed for an empty box.

It may cause bad feeling but you never forced the neighbour to sign for it and it was their choice to take the empty box and sign for it.

Ask that in future they don't sign for anything else, thank you.
#20
The Amazon Logistic staff in my area are low paid foreigners and always a different one each time, which would suggest high staff turnover. DPD were great and used to be mostly same driver , but these logistic staff I don't trust them. My boxes keep turning up damaged as well. I was also told by one of,them that they have to deliver everything and get into trouble for taking stuff back to the depot. My money is on Amazon Logstic.
#21
there is no obvious direct implications that the neighbour stole the laptop. that is for the police to ascertain. you just need to report to the police exactly what happened without any inference, which you are doing now, and just get the police report that amazon wanted.

if neighbour is innocent, he would want this investigated himself as it may happen to him next time and he may find that it is his box that is left empty at someone else's home.
#22
Just explain to your neighbour that you have to do this or you'll be out of pocket. Then just get a crime number from the police. It's highly unlikely they will investigate this, they don't even investigate stolen cars these days. You'll probably get a letter after a couple of days telling you that the case is closed. This dispute is with Amazon or its agent and not with your neighbour.
#23
Ok

Phoned 101, he would not issue me with a crime number :( he said am I accusing someone of theft, I said no...I said this is what Amazon are requesting, he said there is no way to prove any of this and to him it is a civil matter to him

all he would give me is his collar number :(
#24
Getting a crime ref no/incident no/log no. Should just be a formality with no investigation , same way they issue them for insurance purposes, once provided to Amazon it should be pretty straight forward and the matter should be closed in your favour

Edited By: jimmyandmel on Oct 28, 2016 21:14: Typo
#25
Aeschylus
Ok
Phoned 101, he would not issue me with a crime number :( he said am I accusing someone of theft, I said no...I said this is what Amazon are requesting, he said there is no way to prove any of this and to him it is a civil matter to him
all he would give me is his collar number :(

well at least you can report back to amazon and they will believe that you didn't steal the laptop, else you wouldn't have gone to the police as requested. you have done what you have been asked to do. if the police won't give you a crime reference number because they don't consider it a crime then that is not your problem. that is amazon's problem.
#26
Just over 2 weeks ago a neighbour took some parcels in for us, she would not give us these parcels, I phoned the police and they said its nothing to do with them, its to do with amazon, the police said amazon would sort it with their fraud department, the police would get involved at their end and contact the police at my end .

Amazon just sent out some replacements .
#27
crime reference numbers can sometimes be very silly. my dad's door was kicked down by the police because they thought he was having a heart attack inside. as he lives in a housing association house, the housing association won't replace the door unless it was a crime so they asked me to ask the police for a crime reference number.

the police said that they could not issue a crime reference number as they kicked the door down themselves! they obviously haven't committed a crime. the housing association eventually accepted this and replaced the door. :D
banned#28
send the box off for forensic test :) see if your naighbours sticky fingers are on inside the package or the delivery drivers.
Amazon do pack up really well, was any bubble wrap missing?
a laptop is pretty big, and I'm sure something is fishy here !
banned#29
Aeschylus
Ok
Phoned 101, he would not issue me with a crime number :( he said am I accusing someone of theft, I said no...I said this is what Amazon are requesting, he said there is no way to prove any of this and to him it is a civil matter to him
all he would give me is his collar number :(

I'm not surprised with the police attitude. I'm no expert in this field but I would have thought this is an Amazon logistics problem, not yours. What method of payment did you use, and what was the total value?







Edited By: cchopps on Oct 29, 2016 07:14
#30
OP, you were right in your first post. Almost all the posters thereafter are way off beam. And Amazon customer services should be ashamed of themselves. This sort of bad experience/press will not do their future business any good.
The missing laptop has never been yours and therefore you cannot really report it as a possible crime. I am not surprised at the response you had from the police - this is not a criminal matter(yet) - it is a consumer rights matter. I'm sure Amazon would like you to get a police crime number - but they only want that to satisfy their insurance company and cannot be bothered to do it themselves.

In very simple terms an item your ordered item has not arrived - every little other detail as far as the OP is concerned is really not that relevant. If the neighbour had not turned up on the doorstep you would have been none the wiser.

I guess you will now be embroiled in Amazon customer services and they will not want to be found out and lose face by a higher up - they will try and protect their own.

So, lets now do things in the tried and tested manner.
Take a look at this web page from Citizens Advice and follow it to the letter.
And for other readers who simply cannot be bothered to follow the link here are some quotes from it.:-
It’s the seller’s legal responsibility to make sure the item is delivered to you.

If your item wasn't delivered to the location you agreed (eg it was left with your neighbour without your consent), it's the seller's legal responsibility to sort out the issue.
#31
I agree with many opinions here, something seems fishy as the op does not want to do anything to sort it out but expected another laptop to be sent out, in his situation i would want to know what happened and who is to blame and who can and can not be trusted
#32
pb22
I agree with many opinions here, something seems fishy as the op does not want to do anything to sort it out but expected another laptop to be sent out, in his situation i would want to know what happened and who is to blame and who can and can not be trusted

I assume you missed post no 23 then?

Along with post no 7?

Certainly seems fishy, but I don't question the OPs integrity here at all.

Fairly safe to assume it was either the neighbour or the driver.
#33
pb22
I agree with many opinions here, something seems fishy as the op does not want to do anything to sort it out but expected another laptop to be sent out, in his situation i would want to know what happened and who is to blame and who can and can not be trusted

yes I did, I called the police who said it is a civil matter.... I am not going to go round threatening my neighbours will accusations... if the police are not interested what am I suppose to do? knee cap him until I get the truth
#34
so I am now officially screwed......

Amazon just emailed me to say, they hear from their customers daily that they can not optain a police report, however they suggest I try a different police station!! what a **** joke! and refuse to budge

Hello,

Thank you for contacting Amazon, I have just picked up your email this morning.

I understand that you have not been able to obtain a crime reference number.

Please be advised that we do receive this information from customers daily and do require this information to take this issue further.

I would advise contacting your local police authorities again, if they are unable to assist you perhaps you could try a different station.

Please forward a PDF, JPG or PNG copy of the report to the following address:

[email protected]

Please be sure to include key information including:

- Name/Rank
- Station/Organisation
- Phone Number
- Crime Reference Number

Without the police report, we're unable to take further action.
#35
Aeschylus
so I am now officially screwed......
Amazon just emailed me to say, they hear from their customers daily that they can not optain a police report, however they suggest I try a different police station!! what a **** joke! and refuse to budge
Hello,
Thank you for contacting Amazon, I have just picked up your email this morning.
I understand that you have not been able to obtain a crime reference number.
Please be advised that we do receive this information from customers daily and do require this information to take this issue further.
I would advise contacting your local police authorities again, if they are unable to assist you perhaps you could try a different station.
Please forward a PDF, JPG or PNG copy of the report to the following address:[email protected]
Please be sure to include key information including:
- Name/Rank
- Station/Organisation
- Phone Number
- Crime Reference Number
Without the police report, we're unable to take further action.

I'd be tempted to just head down to your local station (if you can find one open), and see if they're a bit more willing to help. It is a bit crap of Amazon though.
#36
Given it was never delivered to the OP initially I don't see why the OP was told to report it to the Police himself,seems very odd.

I can understand there being a problem if the OP signed for an open box etc but given there's proof the neighbour signed for it that's a joke,it's down to Amazon to sort this mess out.
#37
Aeschylus
so I am now officially screwed......
Amazon just emailed me to say, they hear from their customers daily that they can not optain a police report, however they suggest I try a different police station!! what a **** joke! and refuse to budge
Hello,
Thank you for contacting Amazon, I have just picked up your email this morning.
I understand that you have not been able to obtain a crime reference number.
Please be advised that we do receive this information from customers daily and do require this information to take this issue further.
I would advise contacting your local police authorities again, if they are unable to assist you perhaps you could try a different station.
Please forward a PDF, JPG or PNG copy of the report to the following address:[email protected]
Please be sure to include key information including:
- Name/Rank
- Station/Organisation
- Phone Number
- Crime Reference Number
Without the police report, we're unable to take further action.
why not say that you do want to report a theft? you said no which seemed to me that you didn't want to accuse an specific and known individual of theft but why not try a general report?
if someone robs your home and you didn't know who it was that doesn't mean there wasn't a crime.

though ofc tardytortoises advice seems to be right, sure you didn't have a leave with neighbour option on account somewhere? its on by default i think

Edited By: brilly on Oct 29, 2016 11:03
#38
brilly
Aeschylus
so I am now officially screwed......
Amazon just emailed me to say, they hear from their customers daily that they can not optain a police report, however they suggest I try a different police station!! what a **** joke! and refuse to budge
Hello,
Thank you for contacting Amazon, I have just picked up your email this morning.
I understand that you have not been able to obtain a crime reference number.
Please be advised that we do receive this information from customers daily and do require this information to take this issue further.
I would advise contacting your local police authorities again, if they are unable to assist you perhaps you could try a different station.
Please forward a PDF, JPG or PNG copy of the report to the following address:[email protected]
Please be sure to include key information including:
- Name/Rank
- Station/Organisation
- Phone Number
- Crime Reference Number
Without the police report, we're unable to take further action.
why not say that you do want to report a theft? you said no which seemed to me that you didn't want to accuse an specific and known individual of theft but why not try a general report?
if someone robs your home and you didn't know who it was that doesn't mean there wasn't a crime.
though ofc tardytortoises advice seems to be right, sure you didn't have a leave with neighbour option on account somewhere? its on by default i think

I didn't realise that could be a default setting I will have to check mine as I have never knowingly asked for my parcels to be delivered to a neighbour so that's the key here.

But be aware that if you give permission for your parcel to be left with a specific neighbour and the parcel goes missing after it has been delivered, the retailer is not responsible.

If your parcel is left with a neighbour without giving instructions to do so, you can argue that the contract said the goods were to be delivered to the address specified, and that by leaving them at a different address the company is in breach of contract.
#39
deb8z
brilly
Aeschylus
so I am now officially screwed......
Amazon just emailed me to say, they hear from their customers daily that they can not optain a police report, however they suggest I try a different police station!! what a **** joke! and refuse to budge
Hello,
Thank you for contacting Amazon, I have just picked up your email this morning.
I understand that you have not been able to obtain a crime reference number.
Please be advised that we do receive this information from customers daily and do require this information to take this issue further.
I would advise contacting your local police authorities again, if they are unable to assist you perhaps you could try a different station.
Please forward a PDF, JPG or PNG copy of the report to the following address:[email protected]
Please be sure to include key information including:
- Name/Rank
- Station/Organisation
- Phone Number
- Crime Reference Number
Without the police report, we're unable to take further action.
why not say that you do want to report a theft? you said no which seemed to me that you didn't want to accuse an specific and known individual of theft but why not try a general report?
if someone robs your home and you didn't know who it was that doesn't mean there wasn't a crime.
though ofc tardytortoises advice seems to be right, sure you didn't have a leave with neighbour option on account somewhere? its on by default i think
I didn't realise that could be a default setting I will have to check mine as I have never knowingly asked for my parcels to be delivered to a neighbour so that's the key here.But be aware that if you give permission for your parcel to be left with a specific neighbour and the parcel goes missing after it has been delivered, the retailer is not responsible.If your parcel is left with a neighbour without giving instructions to do so, you can argue that the contract said the goods were to be delivered to the address specified, and that by leaving them at a different address the company is in breach of contract.
on checking i think 'no special preference' is default which is perhaps implied right to do whatever they want
seems there is only one option that means that noone else is allowed to receive your package and thats by arranging to collect from pick up location

options are 'no special
'nominated neighbour'
'safe place'

else ..'pick up'
#40
Its not a civil matter if it was stolen...which it was.

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