Ao.com is a UK based retailer that specialises in selling electrical items for the home, with a product range that stretches from fridges and freezers through to dishwashers and ovens. AO also offers regular discounts, and these are all listed at the firm's HotUKDeals pages. read more
As the name suggests, AO operates an online store at www.ao.com, without any bricks and mortar outlets. Customers do not need to set up an account before they can make a purchase on the AO platform, but they have the option of registering. This makes the ordering process faster and provides money-off deals, so may well be worthwhile.
Products Sold By AO
The product range on offer at ao.com includes most forms of household appliance. Customers can choose from:
Washing Machines and Dryers – AO sells both freestanding and integrated washers and tumble dryers as well as combined washer-dryers.
Dishwasher – Includes integrated and freestanding models as well as semi-integrated and slimline designs.
Fridges and Freezers – Customers can choose from fridge freezers, fridges, integrated fridge freezers, American-style fridges, chest freezers, under the counter fridge freezers and wine coolers.
Cooking Devices – Options include ovens, hobs, cooker hoods/extractor fans, range cookers and microwaves.
Small Appliances – Including toasters, kettles, mixers and blenders, pressure cookers, irons, heaters, air conditioners and coffee makers.
Floorcare – Items include hoovers, steam cleaners and floor cleaners.
Sound and Vision – Features TVs, stereo systems, wireless and multiroom speakers, Blu-ray and DVD players, Smart TV boxes, TV accessories and soundbars. TVs can be broken down into Smart TVs, 4K TVs and sizes between 19 inches and 55 inches or more.
AO stocks devices by all of the major electronics brands, including:
AO constantly offers discounts on leading household brands. Customers can find the latest offers on their Deals pages. AO also runs voucher discounts on selected items, as well as reduced delivery costs. Check out the latest voucher codes at the AO HotUKDeals pages.
AO participates every year in the Black Friday retail event and has a web page dedicated to showcasing its seasonal deals. This includes a handy form where customers can sign up for updates about this year’s ao.com Black Friday deals.
The company also offers a Best Price Guarantee on every single product. They will compare the price of any product against those offered by other retailers such as Argos, John Lewis or Amazon. Just call 0844 3249222 (8:00 to 22:00, Monday to Friday) with the product number of the item to be compared as well as a web link to the price offered by a competitor. Ao.com will match the price if the story checks out.
Buying Items on AO
If you want to buy something at ao.com you have to register as a new customer. At the checkout stage, AO offers a range of additional options that customers might want to consider. For an extra charge, AO can install a new device, remove any older devices, unpack and remove the packaging for the new device or provide professional care packs to assist with maintaining their products. These options are clearly listed when you come to pay.
Payment Methods Accepted By Ao.com
Ao.com currently accepts VISA, VISA Debit, American Express, MasterCard or PayPal as valid methods of payment. All credit or debit card payments are encrypted for added security, and the firm does not charge extra for PayPal users. You can also make purchases via a telephone hotline if you are not comfortable using online payment systems. Just call 0344 3249222 and an AO staff member will process your purchase.
AO also operates a Pay on Finance system that allows customers to receive credit on order from £249 to £15,000. This service is provided by the firm’s partner V12 Finance, who can be reached on 02920 468900 to discuss any issue that you have.
Shipping Options from Ao.com
Ao.com can deliver 7 days a week to any location in the UK and deliveries can be scheduled between 7:00 and 22:00. When you pay, you will be asked to enter your postcode, and AO will display all of the delivery options available to your location. Over 4,000 items in the AO range come with free delivery, and this should be clearly shown when you order. If not, the following delivery options apply:
Click and Collect – This applies only to small appliances and TVs, and is free of charge. Collections are organised by Collect+ and can be sent to thousands of UK stores. You will receive a text or email on the day that your item is received.
Standard Delivery – All standard deliveries from ao.com are free of charge, but will take 3 to 5 working days to arrive.
Next Day Delivery – This is usually available 7 days a week, but may sometimes be unavailable. AO will tell you if next day delivery is possible when you enter your postcode at the checkout. This option costs from £9.99 per delivery.
Delivery Within 2 Days – A cheaper option, at £4.99
Weekend Delivery – also £4.99
Delivery time slots can also be pre-booked at costs of £19.99.
Next Day Delivery
Whatever delivery option you choose, you will be contacted on the day of the delivery and given a 4-hour time slot. All orders can also be tracked from the point of despatch with AO’s tracking service. You can also speak to your driver by calling 01204 672680.
Returning Items to Ao.com
Ao.com operates a free 14-day returns policy if customers are unhappy with their purchase. If the return is accepted, customers can receive a full refund or exchange their products for something more suitable. However, partial refunds may be provided if the product has been installed.
If you want to return a product, the first thing to do is inform AO that you are cancelling the order. This must be done within 14 days of receipt. To cancel your order, phone AO on 0344 3249222. An AO staff member will ask you for a collection date that suits you, and the firm will not charge you for the cost of collection. The goods will be returned to AO and within 14 days you will be told whether you will receive a full or partial refund.
If your product is faulty, the best thing to do is to call ao.com on the number above. They should be able to liaise with the manufacturer and will arrange an engineer’s visit if required.
AO also runs its own information hub called AO Life. Here, you can find information about how to get the most out of your AO products with recipes, lifestyle tips and interior design guides. It’s also a great place to find promotions on the site.
The easiest way to contact ao.com is by giving their customer service team a call at 0344 3249222.
Email questions can be sent to [email protected] and the company commits to answering any queries within 24 hours.
You can also write to the company at:
c/o AO World PLC
5a The Parklands
For more generic queries, ao.com has an informative help centre that should be of assistance.
If you need to buy a new fridge or TV, ao.com is a great place to look. The firm regularly offers reductions on leading brands, and has a wide range of goods to choose from. All of the latest ao.com deals can be found at HotUKDeals.com.