Carphone Warehouse is one of the biggest British mobile phone retailers. It offers a wide range of mobile phones and accessories, routers, SIM cards, TV boxes as well as TV and home phone deal comparison feature. It operates online through its e-commerce site carphonewarehouse.com as well as via over 2,400 stores across Europe, employing over 11,500 people. Outside of the UK and Ireland, however, it is known as Phone House. HotUKDeals lists all of the current deals from Carphone Warehouse and displays them all on a special page. read more
All Carphone Warehouse Deals & Offers for January 2017
Available in all colours. Carphone Warehouse have various offers/plans with their black tag deals. I opted for the £30.99/m EE plan 5GB data + unlimited mins + unlimited texts. With this there is a £2…
Lowest price I've ever seen it. Sim-free and factory unlocked. Not everyone's favorite type of phone or company anymore but definitely a premium phone with top end specs and interesting security softw…
In the run up to Black Friday, UK retailer Carphone Warehouse has launched four days of "black tag" sales, with substantial discounts on some high-end phones — as well as some older models — both on c…
The store is very convenient to use, and has received numerous awards, including “Retailer of the Year” in the Retail Week Awards with Oracle, “Best High Street Retailer” in the Mobile Choice Consumer Awards 2015, “Best High Street Retailer” in Mobile Industry Awards 2014, “Customer Experience Technology of the Year” award in the RetailWeek Technology Awards 2014.
Carphone Warehouse – Comparing and Saving
What Phones are Available at CarphoneWarehouse?
The company sells in its online shop products in a few different categories, such as:
Mobile Phones – Contains standalone phones, upgrades, pay as you go and monthly payment offers. You can also get “super value smartphones” which come with little to no upfront cost and small monthly payments
Upgrades – You can compare different phone upgrades and compare devices that come with upgrades at different networks.
Broadband – Includes home and mobile broadband tariffs as well as TV and media streaming (TV Boxes and Google Chromecast).
Accessories – This is by far the biggest category on the website that divides itself into tablets (standalone or tariff), wearables, such as smartwatches and fitness wearables, as well as chargers, headphones screen protectors, and phone cases.
There are many different brands present in the store, with the top ones including:
Apart from the regular offers, the company has a “Mega Deals” section, which includes all the best deals available at any given time. The deals can apply to items from all categories, including pay as you go phones, pay monthly or SIM free / SIM Only options, and accessories. The company also has amazing seasonal offers – last year, a few days before Black Friday it launched an event that spanned all the way to Cyber Monday and offered great deals on chosen phones and tariffs. Another way to save some money is to make a trade-in and exchange your old phone for money.
Shopping at Carphone Warehouse
Choosing an offer and buying a selected product is super easy at Carphone Warehouse. The website is clean and the search bar is very convenient to use. This allows you to customise the offers that are presented to you. The only problem is that you can’t purchase pay monthly or SIM-only contracts if you are less than 18 years old. You don’t need to register an account prior to making a purchase on most things but the company offers a loyalty programme called Additions which makes it worth staying with them. It consists of three different parts: Insights – Expert advice and tips for your smartphone, treats – free gifts like free movies, games and eBooks, deals – compares the best available offers on devices for you and will remind you when you are due an upgrade.
Making an Order – It’s Really Easy
The way that you make a payment depends on the product of your choice. If you go with a monthly tariff, you have the option of direct debit to pay your bills in a convenient way. To pay for items upfront, you can use credit cards such as Visa, Visa Debit, Master Card and American Express. The company doesn’t process Maestro, Diner’s Club and Solo cards and accepts only credit cards issued in the United Kingdom. You can also top up your account upfront so that the network that you are with can use the funds when it’s time to pay your bills.
Immediately after you make an order, you will receive your first confirmation e-mail. When your order is accepted you get a second one – usually, one day after your order is shipped. The company delivers to the UK and Channel Islands only. There’s no cost associated with shipping apart from packages that are to be delivered on Saturdays (£7.50) and certain remote locations (£10). All phones, pay monthly SIM cards, free gifts and everything over £50 is delivered with DPD using next-day or nominate a day delivery options. All other items are shipped using Royal Mail. You can also use Click&Collect option to collect your item at the local Carphone Warehouse store.
Carphone Warehouse Return Policy
The process, as well as eligibility, varies from case to case. You can return and exchange almost anything you buy online or over the phone within 14 days after the product is delivered to you. This excludes top-ups, downloads and apps, headphones and Early Upgrade pay monthly phones. Similarly, you can return and exchange your Pay monthly phone, including changing a network, swapping your phone and cancelling your contract. More detailed information is available on the websites of respective networks.
To return or exchange your products, simply follow the guidelines below. Note that any returns by post exclude laptops, which must be taken to your local store:
Call the company at 0370 1116565 and check if you are eligible for a return. If you are, you’ll have 14 days to send it. Remove all of the personal data that you can from the device. Send the product by Royal Mail Special Delivery to:
Direct Returns CPW Logistics Centre Bilston Road Wednesbury West Midlands, WS10 7JN United Kingdom
Attach the following:
Your full name and address including postcode.
The transaction number (you can find it in the upper right-hand corner of the product invoice).
The product, together with all of the accessories and original packaging.
Proof of purchase.
Anything that came with it as a gift.
Carphone Warehouse Marketing Efforts
The company has a social media presence typical for a big e-commerce store and is present on:
The company also offers the Carphone Warehouse Bill Angel App, available from Google Play Store and iTunes. It’s used to track your monthly calls, texts and data usage. Users can set it to alert them at different usage brackets.
The Lowdown at the Carphone Warehouse
The Carphone Warehouse runs an e-mail newsletter and two different blogs. The main one is The Lowdown, which is full of news, reviews and other articles related to the company’s offerings. The second one is the Magazine available on the Irish domain of the store and has quite similar topics.
Contacting Carphone Warehouse Customer Support
To contact customer support, call 0370 1116565. The customer service team is available Monday to Friday between 8:00 and 19:00, Saturday 9:00 to 18:00, Sunday 10:00 to 17:00. There’s also a special line to contact the specialist repair team, 0800 2761373, open Monday to Saturday 8:00 to 20:00 and Sundays 10:00 to 17:00. The site also offers a big help section full of answers to most common questions at.
The Carphone Warehouse page available on HotUKDeals will help you stay up to date with the latest great deals from Carphone Warehouse.