Debenhams, officially Debenhams plc, is one of the most trusted names on the British high street. Each of its physical department stores offers a wide range of products ranging from beauty goods and clothing to kitchenware and furniture. Debenhams has a rapidly expanding online presence. HotUKDeals collects all deals from Debenhams on a dedicated page. read more
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The online store at www.debenhams.com offers most of the many thousands of products available in the physical department stores from the comfort of your home, including a specialist wedding shop and a Click and Collect service.
Product Range and Top Brands from Debenhams.com
Clothing is a key Debenhams offering. The company's popular Designers at Debenhams ranges, available for both men and women, have been offering the exclusivity of top designers such as Jasper Conran, Ben de Lisi, Julien Macdonald, John Rocha and many others at high street prices for more than 20 years.
The Debenhams online shop divides its offering into eleven departments, much like its physical stores:
Gifts – Bringing together everything from remote control toys to flowers.
Electrical – Further divided into Small Appliances, Household Appliances and Audio, Vision & Technology. Debenhams offers in this department big brands like Philips, Dyson, Tefal or DeLonghi.
Weddings – A full planner with sub-departments such as For The Big Day and For the Honeymoon.
And on seasonal grounds a Holiday Shop, with everything from swimwear and holiday clothing to suitcases and travel insurance
Debenhams Fashion and More Show
Deals from Debenhams: The Beauty Club, Warehouse Clearance and Sales Events
The Debenhams signature offerings for discounted items are its regular Blue Cross events, available in each department, as well as by clicking on a dedicated Blue Cross tab. There are mid-season sales, and events in the pre-Christmas period such as Black Friday and Cyber Monday as well as discounts at other times of the year, most notably a store-wide January sale with heavy discounts in all departments. Blue Cross events may occur at any time and on any items making a regular visit to the site a profitable experience. You´ll find an overview of their current discounts in the Offers section on their website.
Moreover, you can save a serious amount of money taking a look at their Warehouse clearance. The stock is limited here. When an item is gone, it´s gone. So it´s worth to check the stock when the season changes.
The Debenhams Beauty Club offers discounts to members on beauty products. If you register to their rewards programme on their website, 3 points are added for each £1 of beauty, fragrance or beauty electrical purchases. With every 500 points earned there's a £5 reward. Members can also qualify for free in store makeovers.
The Debenhams MasterCard
Debenhams also has its own branded MasterCard, which offers 10% off all purchases in the first week after the account is approved. In addition, members earn loyalty points with 3 points earned for each £1 spent at Debenhams using the card. The company sends Debenhams Reward Vouchers to its MasterCard customers each three months. Members also enjoy discounts at the company's cafes and restaurants.
Ordering Products from Debenhams
The ordering process is simple, with the option of either home delivery or a click and collect service instore. There's no requirement to register an account, unless you wish to. Account holders benefit from quicker checkouts, and there's the option of the company's regular e-mails to keep up to date with its Blue Cross events and other deals.
Debenhams Payment Methods
In addition, the Debenhams own MasterCard, all major credit and debit cards (Visa, MasterCard, American Express, Delta/Connect and Maestro) are accepted. PayPal is not accepted as payment either online or instore.
Click and collect is offered as a free service, with a next day collection available at a nominated store after midday the day after ordering. Items are kept for a fourteen day period before being returned to the warehouse. Home delivery is free for UK orders over £30, with a charge of £3.49 for orders under £30. For those who require it, a next or nominated day or evening delivery service is available at a cost which starts at £3.99, depending on the items ordered and your preference of time. Debenhams can deliver to 66 countries worldwide.
Cancellations and Returns at Debenhams.com
Items bought online can be returned or exchanged within 28 days of delivery. All items must be in a resaleable condition, with tags intact.
Goods bought online can be returned or exchanged at any Debenhams store and the company says this is the fastest method.
Products bought online can also be returned free via Royal Mail with a refund offered within 10 days:
Customers should fill out the returns form on the original delivery note. This note should be attached to the outside of the packaging, and the parcel should then be dropped at a Post Office, with a proof of postage recommended.
The company also uses the Hermes delivery service and customers can return items to their local Hermes ParcelShop or arrange free collection from any address.
Debenhams.com on Social Media
Debenhams is very active in the social media world:
At present, the very useful Debenhams app is only available on iOS for iPhone. You can download the app in the iTunes Store. The app offers mobile customers the entire Debenhams collection, as well as a store finder and the latest offers both instore and online.
Debenhams divides its customer service into departments, depending on your needs, with many phone lines open in the evenings and at weekends.
For online clothing, health, beauty, home and furniture, you should call 0344 800 8877 or 0844 800 8877 (Monday to Friday, 8am to 11pm. Saturday and Sunday, 8am to 8pm).
Online large electrical and laptops: 01484 481361 or 0844 995 0380 (Monday to Friday, 9am to 5pm).
Online flowers, wines, hampers and personalised gifts: 0844 995 0380 or 020 3137 6928 (Monday to Friday, 9am to 5pm).
For all other matters, including returns and cancellations, you should call 0344 561 6161 or 0844 561 6161 (Monday to Friday, 8am to 11pm. Saturday and Sunday, 8am to 8pm).
An online form is available for e-mails. Customers can go to the Contact us page and use the "Click here" button under the Email heading towards the bottom of the page to reveal the form with its various options. Debenhams notes that it may take up to 48 hours to respond to emails.
Online customers can choose to use the live chat facility to talk to a member of the Customer Service team by clicking on the tab at FAQ section.
Shoppers can also write to:
Debenhams Customer Services 4th Floor, 10 Brock St Regents Place London NW1 3FG United Kingdom
If you're looking for the latest deals from Debenhams, the dedicated page at HotUKDeals will keep you up to date with the best bargains from this most trusted of British retailers.