B&Q is the UK’s leading home improvement and garden maintenance retailer operating hundred of warehouses around the UK and managing a comprehensive online store. All deals on products from B&Q are collected and listed on the exclusive ‘diy’ page on HotUKDeals. read more
You’ll spot deals, discounts, and multi-buy offers as you scroll through the product lists within all shop categories. When it comes to promotional periods like Easter and Christmas, B&Q will announce its sales events throughout the site and in the media but dedicates a permanent page on diy.com specifically for Black Friday. With the help of discount vouchers you can regularly save money at diy.com.
Ordering Products on Diy.com
If you don’t plan on ordering a lot of stuff from B&Q in the future, then there is the possibility to order as a guest, with the option to register for a B&Q account during a later stage of the checkout process. There are some member’s only benefits for signing up for a B&Q Club account, though.
For starters, every new B&Q Club member gets a discount voucher which is perfect for your first purchase. Keep buying products from B&Q and you will earn further rewards like discount vouchers that are personalised to match your spending habits and favourite product categories.
B&Q – Accepted Payment Methods
You can pay for products on diy.com using all the major credit and debit cards including Visa, Visa Delta, Visa Electron, Mastercard, Maestro UK, and Maestro International. B&Q will also accept B&Q Account cards if you have one and B&Q Trade cards that offer flexible credit options and sometimes cheaper building supplies for local tradespeople.
B&Q – Delivery Costs and Times
Delivery costs for orders placed on diy.com can be confusing if you read their delivery policy. You can skip all this if you choose to shop now and collect in store. Simply order before 19:00 Monday to Friday or before 16:00 on weekend and collect your order after 12:00 the next day. You need to wait an extra day if you order after the cut off time.
But if you do opt for home delivery, here’s a brief overview of costs. For regular products, a charge of £5 applies if your total order comes to less than £50 but shipping is free if you spend more than this. Shipping for bulky products will be worked out based on size and weight. Regular and bulky products qualify for next business day delivery as long as you order before 15:00.
Cancellations and Returns at Diy.com
B&Q are generous with the returns period, giving you 45 days from delivery date to send the unused product back and get a full refund. In fact, B&Q will arrange the product collection for you, saving you from paying expensive shipping costs. Follow this two-step process to arrange a return and refund:
Contact the B&Q home support team on 0333 0143357 or via email at [email protected] or even in writing to B&Q To Home Team, Torrance House, Erskine, Renfrewshire, PA8 6PA to arrange a collection.
Put the products back in their original packaging ready for collection on the agreed date. The money will be put back to your account once B&Q have accepted your returned products.
Get the money back into your account quicker by taking the unwanted or faulty product, along with the payment receipt and credit/debit card, to your nearest store.
You can also cancel an online order before it's shipped but be quick because once your order status is shown as shipped, you'll have to wait for delivery and request a return instead.
B&Q on Social Media
B&Q have a very active presence after social media channels, sharing DIY tips, product information, how to guides, and special events on the following profiles:
B&Q’s Inspiration blog is the place to go if you are thinking about redecorating the house and not sure where to start. It offers expert articles, how to videos, tips on colour and materials, the latest design trends, and important safety information for the absolute beginner and the seasoned DIY pro.
B&Q Club App
The B&Q Club app is great if you're sick of logging into your account on the website or asking at the store checkout about any offers you qualify for. With a few taps on your smartphone, not only can you see your rewards, but also find your nearest store, watch handy product and how to videos, and get product information and customer reviews simply by scanning the barcode. The B&Q app is available for Android devices from the Google Play Store, while iPhone and iPad users can get it from the App Store.
Contact B&Q Customer Service
The comprehensive support section will likely answer any DIY or product query you might have. But if you can’t find a good enough answer, you can fill in the email support form or call the customer service team on 0333 0143098 Monday to Friday between 8:00 and 20:00, Saturday 8:00 to 17:00, and Sunday 10:00 to 16:00. If you’d prefer to write, the postal address is B&Q Customer Services Torrance House, Erskine Renfrewshire, PA8 6PA.
Stay up to date about the best deals from B&Q on diy.com by bookmarking and regularly checking the exclusive ‘diy’ page on HotUKDeals.