Halfords is one of the best-known names on the British high street. Both instore and via a comprehensive online website Halfords has, over many decades, become the go-to place in the UK for cycling, motoring and camping needs. The company also offers car servicing and MoTs through its many Halfords Autocentres. HotUKDeals collects all the latest and best deals from Halfords on a dedicated page. read more
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For those who prefer to shop online, the comprehensive Halfords Online Shop at www.halfords.com brings together the company's many retail offerings in an easily accessible range of departments.
Customers should note that Halfords Autocentres have their own online destination at www.halfordsautocentres.com, where customers can locate their nearest Halfords AutoCentre by using the "Find an Autocentre" function. MoT tests and a range of fixed-price servicing can also be booked online.
Halfords – For Life´s Journeys
Product Range and Top Brands at Halfords.com
On the Halfords website the company lists its product ranges using a series of prominent buttons across the top of the page. These are:
Cycling – Including everything from bicycles of all types and for all ages to clothing, accessories and servicing for bikes.
Technology – Which takes in Sat Nav devices, the company's large car audio selection as well as mobile phone accessories and home CCTV.
Motoring – Including engine oils, bulbs and batteries, motoring accessories, car cleaning and a section for motorcyclists.
Workshop and Tools – Incorporating tools, storage, workshop clothing and garage equipment.
Leisure – Including the company's many camping items, accessories for caravans as well as a wide range of bike racks.
Kids' Zone – Where shoppers can find children's bicycles, toys as well as car seats and in-car DVD players.
Offers – Listing the latest offers in all departments from Halfords.
In addition, there are seasonal buttons on the website for:
Christmas Gifts – With helpful gift suggestions listed in various categories.
Black Friday – Listing all the company's Black Friday offerings.
Top brands available from the categories in the online shop include:
Halfords also has annual promotional periods coinciding with Black Friday, when a special "Black Friday" button is added to the homepage to allow customers to see the company's offers. There is also a January sale which also gets its own button on the homepage.
A special Halfords on-going offer is the company's BikeMiles scheme that allows cyclists to use a dedicated app to earn points for each mile cycled which can be used as discounts in either the physical stores or online store. The app is available for Android via the Google Play Store.
Ordering Products at Halfords.com
Halfords has no requirement for customers to register an account before buying. However, the company says that registering as a Halfords customer does mean faster checkout in the future and the ongoing ability to track orders. The company says that registration also means access to special deals from time to time, notified by e-mail.
However, customers who prefer not to register can simply enter their name, address and complete the payment details in the boxes provided in the normal way once they have completed the ordering process.
Halfords – Accepted Payment Methods
Halfords accepts payment using: MasterCard, Maestro, Visa, PayPal and American Express.
Customers should note that Halfords Gift Cards cannot be used as a payment online.
Standard Delivery on items which cost over £30 is free. On items below this amount Standard Delivery (which the company says will be within four working days) costs from £2.99.
A Premium Next/Named Day service is offered on all items which costs more than £4.99, while the company's Elite Time Slot allows customers to choose both the date and time and costs upwards of £6.99. For both services, online purchases need to be
made before 8am.
A Click & Collect service is also offered, with many items being available instore within an hour of online purchase. Customers must specify from which store they wish to collect their item.
Cancellations and Returns at Halfords.com
If customers decide they do not want to proceed with an order and want to cancel it, they can call the Halfords Customer Care centre on 0345 5045353 for details on how to cancel the order.
Once an order is received, Halfords offers a 28 day returns policy, provided customers have proof of purchase and that the item is returned, as far as possible, in its original packaging.
Items collected instore as part of the Click & Collect service can be returned to any Halfords store by:
Filling in the returns form that came with the order.
Taking the item with both packaging and proof of purchase to a Halfords store.
Customers wishing to return items by post should:
Use the original packaging where possible.
Make sure the item or items are securely packaged.
Attach the provided returns address label to the outside.
Include a returns form.
Take the item to a post office, post it and get proof of postage.
Note: A postal service which offers tracking is advised.
Please bear in mind that postal returns to Halfords are at the customer's expense. For larger items, such as bikes or car roof boxes, Halfords offers a courier returns service.
Customers who believe they are eligible should:
Pack all items in their original packaging, with returns note. Bicycles cannot be returned assembled.
Contact Halfords Customer Services on 0345 5045353 or e-mail [email protected] to arrange a pick up.
Allow two days for pick up.
Note that a £7 charge applies to this service.
Halfords endeavours to replace any faulty item. Customers should take the item to their nearest store with proof of purchase and in original packaging. If in doubt, call Customer Services on 0345 5045353.
Halfords has a specialised Halfords Autocentre app which can track driver performance and, if programmed to do so, can inform a chosen Halfords Autocentre when a customer's car needs servicing. The app is available for Android.
Halfords also offers a Halfords BikeMiles App which allows users to keep track of how long and how far they've cycled and to earn points on the store's BikeMiles scheme. Up to 20 BikeMiles can be logged each day to earn points that can be used for vouchers and rewards instore or in the online shop. The BikeMiles app is available for Android.
Halfords offers its customers a wide range of ways to contact them, many open in the evenings and at weekends for additional convenience. Customers can:
Use the "Live Chat" button on the company's website, to be found in the basket on checkout, to talk online to an advisor, between 8am and 10pm, seven days a week.
Call a customer advisor on 0345 5045353, with lines open between 8am and 10pm every day