John Lewis – In Business for More Than Two Centuries
John Lewis opened his first store, a drapery, on Oxford Street in 1864. In 1905, a second store, Peter Jones, opened in Sloane Square in London. Initially the two stores were separate but, in 1920, John Spendan Lewis came up with the idea of forming a chain and he founded the John Lewis Partnership. The company began opening other stores throughout London before starting its expansion across the rest of the UK in 1933.
Today John Lewis operates more than 40 John Lewis stores across the UK, with the largest store being its flagship Oxford Street store. Their stores encompass a mixture of traditional John Lewis department stores and John Lewis at home stores.
John Lewis: Storefinder and Online Shop
You can shop at John Lewis either in one of their bricks and mortar stores or online at www.johnlewis.com. To find your nearest John Lewis store, visit the John Lewis store finder on their webpage.
Product Range and Top Brands from John Lewis
John Lewis sells a wide variety of products, from electrical goods such as laptops and home stereo systems to clothing, furnishings, and garden furniture. Some of their most popular products are:
- Computers – John Lewis stock a wide range of computers, tablets, and smartphones that includes everything from netbooks and iPads to ultrabooks and Gaming PCs.
- Home Furnishings – This section contains furniture and products for every room in the house, from the bedroom to the bathroom, and even rooms like the gym, nursery, and utility room.
- Audiovisual equipment – This is where you’ll find TVs & Smart TVs, DVD players, home stereo systems, gaming consoles like PS4, Xbox One, Wii U, and other entertainment equipment.
- Clothing – The clothing range includes many well-known brands such as Ted Backer, AllSaints, Coast, FatFace, and French Connection as well as John Lewis’ own ranges like John Lewis Capsule Collection and Weekend by John Lewis.
- Children’s Toys – The toy selection at John Lewis includes everything from soft toys such as teddy bears to action figures, scooters, and even larger toys such as trampolines.
- Gifts – John Lewis’s gift category has gift suggestions for a wide variety of occasions including weddings, birthdays, christenings, and anniversaries. It also suggests gift ideas for recipients based on their interests - such as gifts for people who like gardening, cooking, travelling, and fitness.
Top brands available at johnlewis.com include:
Deals from John Lewis
The website of John Lewis labels a special offers section where you can find reduced products in the different product categories such as menswear, electrical, or sports and leisure.
John Lewis runs major promotions during the Boxing Day and January Sales period, Black Friday, and Cyber Monday, as well as a number of smaller sales throughout the year. As their slogan is also “never knowingly undersold”, they promise to price match any high street shop. If you purchase a product from John Lewis and you find it cheaper within 28 days of your purchase, visit their price match page, enter your data and they’ll refund the difference, providing it meets their terms and conditions.
Ordering products from johnlewis.com
To purchase products through John Lewis’ online store you will be asked to create an account during the checkout process if you do not already have one. This is free to do and will allow you to track the status of your order.
Furthermore, the John Lewis membership program, my John Lewis, gives you access to even more rewards and discounts. As a member, you will also be entered into prize drawers and will be able to access receipts for anything you’ve purchased, online or offline, in your my John Lewis account.
John Lewis Catalogues
Aside from its website, John Lewis does not have one single catalogue that lists all of the products it stocks. Instead, catalogues cover an individual category such as furniture, cooking products, and outdoor products and furniture. You can request a John Lewis catalogue at the catalogue webpage.
John Lewis – Accepted Payment Methods
John Lewis accepts a variety of payment methods such as credit and debit cards like Maestro, Mastercard, Visa, and American Express. Paypal is also accepted. Orders can furthermore be paid for with John Lewis gift cards or Partnership cards.
John Lewis Shipping
The simplest way to estimate your shipping costs is to add all of the items that you’re planning to purchase to your basket and then proceed to checkout. Free delivery is available for all orders that have a value of £50 or more and most items are usually delivered within 3-5 working days, although larger items may take up to 7 days. For all orders with a value of less than £50, the delivery cost is £3.50.
Alternatively, you can order the item online and collect it in store (click and collect). This service is free for items that cost more than £30. Otherwise, the service cost is £2.
Faster delivery options are also available. Next or named working day costs £6.95. Next or named working day before 10am costs £9.95. For larger items, such as appliances, next day delivery costs £19.95. 2 or 4-hour delivery slots are available on selected furniture and appliances for £19 for furniture or £8.50 for appliances.
Cancellations and returns at johnlewis.com
It is not possible to cancel an order via your account once it has been placed. If the order has not been despatched from the warehouse, John Lewis may be able to cancel it. You will need to contact the customer services team on 03456 049049 for advice. The customer service team is available between 7am and midnight, 7 days a week. If you order has already been dispatched, you will need to return it via the standard John Lewis returns process.
You can return an item, as long as it is unused, within 90 days of receiving it. You can print pre-paid return labels, arrange collection, or track a return from within your John Lewis account. Most items can be returned for free, although there may be a charge for larger items that require a home collection. It may take up to 14 days for your return to be processed. If you need this expedited, simply visit a John Lewis shop where your return will be processed immediately.
For faulty electrical items, you should get in touch with the John Lewis technical support helpline on 0330 1230106. Lines are open from 8:00-21:00 on weekdays, 8:00-20:00 on Saturdays and 10:00-18:00 on Sundays.
John Lewis on Social Media
John Lewis Apps
John Lewis has native apps for the iPhone, iPad, and Android as well as a mobile-optimised website.
The apps offer an enriched shopping experience that’s custom-designed for each device as well as additional features not available on the online store such as the ability to find your nearest John Lewis using GPS.
John Lewis publishes a number of digital magazines, such as Edition and Cook, which are available to download from the Apple App store and from Google Play. More information about John Lewis’ publications can be found on their website.
Contact John Lewis
To get in touch with the John Lewis customer service team, call 03456 049049. If you require technical support, you should call 03301 230106.
It’s also possible to get in touch with John Lewis via their contact form on the website. Alternatively, you can write to John Lewis at Customer Services, johnlewis.com, Selectapost 57, Sheffield, S97 3GL or fax John Lewis on 03456 049050.
John Lewis also has an extensive FAQ section with a search feature where you can find answers to the most common questions.
Looking for the best John Lewis deals? The John Lewis deals page on HotUKDeals tracks all of the latest special offers and discounts in one place.