Maplin – Electronic Specialists Since 1972
It all began from the bedroom of an Essex apartment in 1972, when a trio of technology buffs started selling consumer electronics by mail order from their catalogue. As positive word of mouth spread, they were able to complement mail order operations with a physical store in Westcliff-on-Sea and they've never looked back. Thanks to increasing revenues, Maplin were able to set up additional stores and warehouses, and even develop a range of home-build electronic project kits.
Now under the umbrella of Rutland Partners management group, Maplin runs over 200 physical stores across the UK and Ireland as well as mail and telephone order operations and an online store. Maplin also established a drop-shipping service in 2013 for budding digital marketers.
The Maplin online storefinder lets you find your nearest brick and mortar store in the UK and Ireland by entering your postcode, clicking the interactive map, or selecting your location from the list.
The Maplin Online Shop: Key Product Ranges and Brands
The top product categories in their online store at www.maplin.co.uk include Home Electrical (where you'll find TVs, speakers, vacuums, fans, etc.), DJ Studio & Audio (audio equipment for indoor and outdoor use), DIY (for tools, ladders, and so on), Computing & Office (PCs, tablets, software, and peripherals), CCTV & Security (perfect for security systems for your home and car), plus other categories for cable, batteries, components, and gadgets.
In addition to Maplin’s own branded products, the following list includes just some of the top brands found in Maplin’s online shop:
Regular Deals from Maplin
One other important category in the online store is Special Offers. So if the sales banners or ads on the homepage don’t tickle your fancy, head to the special offers section where you'll see popular products at discounted prices in addition to introductory offers on new items and brands. And if you find a product somewhere else at a lower price, Maplin will match it or refund the difference if you bought the product from Maplin up to 30 days ago. What’s more, Maplin’s Black Friday sales event is a good time for bargain hunters to grab online-only deals.
Ordering Products on maplin.co.uk
You don’t have to have a Maplin user account to place orders on the site but you will be asked to enter your email address before being able to reach the checkout page. It also gives you the chance to sign up for an account, which lets you access your order history, item wishlists, order tracking, and member-only offers.
Maplin’s Latest Promotional Leaflet
At Maplin´s Leaflet section you can view the latest promotions and product news via their online catalogue. New leaflets are available every month, with promotional periods running between the second Wednesday of each month.
Maplin – Accepted Payment Options
Maplin take the following card payment options for all orders made on their web store: Mastercard, Maestro, Visa, and American Express (pre-paid Visa and Mastercard cards are also accepted). Other ways to pay for items online include PayPal and Maplin gift vouchers.
Maplin – Shipping Policy
All orders you make on maplin.co.uk come with free standard UK delivery as long as the order total comes to at least £10. Standard shipping takes between 3 and 5 days. If you’d like next day delivery, you'll have to pay £5.99 and complete your order before 6pm or suggest your preferred delivery day and pay the same fee. If you absolutely must have the item that day, then you may qualify for Shutl timed delivery, which could get your order to you in as little as 90 minutes. Prices and estimated times are shown when you reach the checkout. Any orders to the Republic of Ireland cost £8.50 for standard delivery within 2-3 working days, while delivery to other international countries is not currently available.
Returns and Refunds Policy at maplin.co.uk
Maplin has a handy 30-day money-back guarantee if you decide you no longer want something, if it’s not how you imagined it would be after you open it, or if it’s the wrong item in the box. This step by step guide will help you create a returns request for unwanted products:
- The first thing you must do is contact Maplin to make a returns request within 14 calendar days of product delivery. The quickest way is to take the product to your nearest Maplin store. Failing that, simply email Maplin at [email protected], by telephone at 0333 400 9500 (01-8782800 for Irish customers), or write a letter to their freepost address at Maplin Electronics, FREEPOST MAPLIN, Brookfields Way, Manvers, Rotherham, S63 5DL.
- Maplin’s customer service will then give you a returns authorisation number.
- Repackage the item or items and post them to Maplin Electronics Ltd, Brookfields Way, Manvers, Wath Upon Dearne, Rotherham S63 5DL. You are responsible for paying return shipping costs.
- The money will be refunded when Maplin are satisfied with the condition of returned items.
There are a few exemptions you should be aware of, though. First, you can’t return any item if you void the manufacturer’s warranty in any way, like breaking a seal (including on a DVD or CD) or activating software. Second, you can’t return items with a product activation key that was damaged after you bought them. Third, gift cards cannot be refunded once purchased. Fourth, any orders paid via PayPal can’t be refunded and only qualify for an exchange.
Plus, if you buy something from Maplin and it breaks down within a year, Maplin will exchange it or give you a refund (except PayPal) when you present the item and proof of your purchase to their customer service team as per the steps above.
Maplin on Social Media
The Maplin Press Room Blog
Maplin frequently publish articles on a web page of their site called The Press Room, which is the place to read about all things electronic. Rather than a series of dull press releases as the name might suggest, articles include how to guides for getting the best out of products, reviews of different brands, and educational posts for current and future tech buffs.
Contacting Maplin Customer Service
Maplin’s help centre on their webpage will provide you with quick answers to your questions or you can get instant answers by dropping by your nearest store. If you prefer to email, send your query to [email protected] or give them a ring at 0333 4009500 (01-8782800 for Irish customers). Fans of the written word can send stamp-free letters to:
HotUKDeals have a dedicated Maplin page to keep you up to date about all the best deals from the electronics retailer.