The Microsoft store is an online store run by software and gaming giant Microsoft. Founded in 2009, the Microsoft Store is the place to go for product updates, new versions of Microsoft Windows, Surface PCs and other Microsoft products.
What Products Can You Buy at the Microsoft Store?
The current Microsoft Store product range is divided into the following categories at www.microsoftstore.com:
Along with Microsoft’s own branded products, the Microsoft Store also features other big name brands, including:
To buy items on the Microsoft Store, simply add each item as normal to your online shopping trolley. After that, you may need to register for a Microsoft account, although if you already have an email account with the company, you can use this to log in.
With a Microsoft account you can do more than just shop at the Microsoft Store. You can use Outlook to manage your emails, store documents on the OneDrive, edit spreadsheets on the move by using the Cloud, Skype for free, join Xbox Live or earn credits by searching the web with the Bing Rewards scheme. Shoppers will also receive regular updates and offers from the Microsoft Store. They can track their orders and manage any purchases they make.
Microsoft regularly offers big discounts via their online store. If you are looking for the latest offers, go to the Sales section where you can find the best deals with the biggest current reductions across all of the firm’s product areas or reductions on Xbox, Tablets & PCs or Lumia Phones.
Microsoft also plays their part on Black Friday and will be scheduling a huge range of discounts this November to get their festive sales effort into gear. When the big day comes this year, check out their Microsoft Black Friday deals to avoid missing out.
The Microsoft Store currently accepts the following payment methods: MasterCard, Visa, Visa Debit, and American Express. Payments can also be processed via PayPal.
All payments are safeguarded by Verizon Cybertrust Security to ensure that customers are protected against the theft of their personal details.
Microsoft ship all of their items via a preferred carrier who delivers from Monday to Friday, not weekends or Bank Holidays. As a rule, if you submit an order before the close of business, it will be processed and despatched the next working day.
All Standard Deliveries are free of charge and should be with you within 3-5 working days. You can also choose to ship your items Express or Priority if you require next day delivery. In these cases, delivery fees apply and these will be shown clearly when you place your order.
Microsoft will offer a refund on any product within 30 days of the physical product being delivered or a software product being downloaded. You do not need to give the firm any reason for your return, but items need to be returned no later than 14 days after you express your intention to seek a refund.
All returns need to include the original packaging as well as any documentation and components that came with the product.
To make a return, go to the “Order history” section of your account. Now press the “Return” link next to the item you want to send back. This will lead you through the returns policy step-by-step. Alternatively, you can telephone Microsoft’s Sales and Support team on 0800 0260329 to inform them that you are returning an item. The phone line operates 24 hours a day, 7 days a week. The Sales and Support Team will inform you whether you need to add a Returns Label to your package and tell you where it has to be sent. All packages need to be sent via UPS. To find your nearest UPS drop-off point, their website is a good place to look. When the item is received, Microsoft will send a confirmation email. You will also be informed via email if the refund has been granted and this will also appear in your order history.
Social media channels are a great way to make contact with Microsoft’s customer service staff, who can help out with any queries relating to the Microsoft online store. They are also good places to learn about upcoming releases and new discounts:
Another place to head for updates about Microsoft’s services and deals is the Microsoft Blog, which features a regular stream of tech articles as well.
Microsoft can be contacted in a number of ways. The best way to contact them is probably by phone at 0800 0260329 (24 hours a day, 7 days a week). You can also contact technical support with product based queries via the phone number 0344 8002400.
Alternatively, you can choose to write to Microsoft UK’s head office:
However, for most simple queries, the Microsoft Store’s FAQ section will supply the answers.
If you need a new copy of Windows, a Lumia tablet or the latest model of Xbox, the Microsoft Store is the place to head. Microsoft regularly offers reductions on every part of their product range and the latest deals can be found at the Microsoft Store HotUKDeals pages.