Overclockers is the UK’s major retailer of high-end performance gaming hardware and is a must-visit for serious gamers. The firm was founded in 1999, seeing a gap in the market for high-end computers, controllers, graphics cards and other peripherals. Since being bought out in 2012, the firm has expanded to become a leading player in the UK’s online gaming retail sector. The firm regularly wins industry awards, such as the 2014 Custom PC award for Best Retailer.
The range of products on offer at the Overclockers online store at www.overclockers.co.uk includes:
Overclockers stocks products from the world’s leading gaming brands. Major names available on the site include:
Before you can complete the transaction at the online store, Overclockers requires every customer to register with their site. This process asks for a few pieces of personal information, and shouldn’t take more than 5 minutes to complete.
Overclockers members have access to Overclockers UK Forums, which has over 130,000 members and is one of the liveliest gaming discussion forums on the web. Forum members also have access to special discounts on deliveries, so membership has some benefits.
Overclockers are always offering discounted products. To find the latest offers, the best place to look is the Offers page at their online store. There you can search for deals by brand and product category, and you can also check out the This Week Only Deals.
The firm also takes part in Black Friday, which takes place in November and marks the opening of the festive retail season. They have made a huge push during this season recently, offering many massive reductions.
Overclockers currently accepts the following methods of payment at their online store: VISA credit and debit cards, MasterCard and Maestro. Customers can also pay via PayPal and you will find a “Pay With Amazon” button in the shopping trolley as well.
Customers can either choose to have their products delivered to a specific location or they can use DPD pick-up to pick their items up at one of thousands of shops around the country. To find your nearest pick up point, the best option is to check out the DPD Store Finder.
All deliveries are organised by DPD or Royal Mail and come in a number of categories. These include the following options with DPD:
Overclockers also offers two Royal Mail postage classes:
Royal Mail Special Delivery (guaranteed next day delivery before 13:00) and First or Second Class Post. The cost of delivery depends on your delivery address and is clearly displayed in your shopping trolley.
If you want to return an item that you bought from Overclockers, you have 14 days after receiving the item to begin the returns process. If you make it within the deadline, Overclockers offer a full refund on unopened unwanted products.
If the item is faulty when you receive it, you have 30 days to start the returns process. In that case, you can choose a refund or replacement. If a fault develops within the item’s warranty period, the firm will offer to repair or replace it as requested.
Then send the item(s) to:
The firm recommends using recorded delivery to safeguard the returns process. Refunds and replacements should be processed within one week of the firm receiving the item.
Overclockers has a range of social media accounts, which are one way to contact them or check out their latest products and deals:
The firm also runs the Overclockers Forum which is moderated by the firm’s customer service team. It’s also possible to start a Live Chat with Overclockers staff there if you need to resolve a customer service issue.
Additionally, customers can sign up for the Overclockers Newsletter. This presents new products and deals in a concise and easy to read format.
You can get in touch with the Overclockers via the hotline at 01782 444455 (8:30-17:30 from Monday to Friday, 9:00-17:00 on Saturdays, closed on Sundays) or fax the customer service team at 01782 565746.
Alternatively, you can write to their Head Office:
You can visit them in person at their bricks and mortar shop in Newcastle Under Lyme, Staffordshire.
For many simple customer issues, the firm’s online help resources and FAQs will suffice.
If your PC is falling behind the curve and you need to give it a boost, why not check out the Overclockers store and give it a long overdue update? You can also find all of the firm’s latest discounts on gaming equipment at the HotUKDeals Overclockers listings.