The firm was founded by “Papa John” Schnatter in the US state of Indiana in 1984 and has now become the third largest pizza delivery company in the world. Papa John’s has had a UK presence since 2001 and has expanded rapidly, opening 300 takeaway outlets by 2015.
Customers can either order their pizzas directly from a Papa John’s store or via the company’s easy to use website at www.papajohns.co.uk. On the website, you can find your local store simply by entering your postcode or town name. The site will find the nearest store and take you through the online ordering process. All customers need to register before they can order and they can choose whether to order with delivery or collection at the store.
The Papa John Story
Papa John’s offers the following major product categories at its online store:
Brands available at Papa John’s include:
When you make a purchase on papajohns.co.uk, you simply select the type of pizza, the size and quantity before adding it to your order. To complete the order, you don’t have to register. However, registered users are provided with access to special deals and can also start collecting Papa Rewards points with every order.
Customers earn 1 Papa Rewards point for every £4 they spend on the site. When you have accumulated 25 Papa Rewards points, it equates to a free large pizza. Points can be managed via the user’s profile, as well as by using the Papa John’s app and special deals are provided on certain products exclusively for Papa Rewards members.
The Offers section at papajohns.co.uk contains information about all of the latest pizza deals from the company. These offers can be specific to a certain area, so remember to enter your postcode before clicking. On this page you will see a box marked “Got a Promo Code? Enter it Here” which is where you can redeem discount codes.
The firm also offers seasonal deals, so check out the Papa John’s store around Christmas and Black Friday at the end of November to secure even bigger savings.
Another great way to order and interact with Papa John’s is by downloading their app for iPhones and Android devices. You can download it for iPhones at the iTunes Store or for Android devices at Google Play.
When you order with Papa John’s you can use the following payment methods: Cash on delivery, Mastercard, VISA, Delta, Switch, VISA Debit, PayPal, cheques.
Customers at Papa John’s can choose whether to collect their order from their nearest outlet or to have it delivered straight to their door. On the checkout page, you’ll see a “delivery details” section where you can enter your address to ensure that your pizza comes to the right place.
You can then specify a delivery window, which can be a few hours in the future or immediately after placing your order. Orders can be placed up 20 minutes before the stated closing time of your local restaurant.
All collection orders will be ready at the local Papa John’s outlet within 15 minutes of ordering. If you choose delivery, the minimum delivery order is £10.99. At the checkout the site will inform you if your order is too low to be delivered.
If you need to cancel the order at any time, you can do so by contacting Papa John’s no later than 45 minutes before the start of your delivery window. This is not possible if the order has been placed for immediate delivery. If you do cancel in time, the firm will refund your order within 7-10 days.
If you have an issue with the quality of the pizza, Papa John’s may issue a refund or replacement.
The best way to arrange this is to take your pizza to the local Papa John’s restaurant. You can find a phone number at this site.
Give them a call and take the pizza to them. They should have a replacement ready by the time you arrive.
If you still haven’t resolved your problem, you can escalate any issues with the firm’s Customer Service Department at their site.
Papa John’s has an active social media presence, where the firm announced new deals and products, and engages with its customer base. The firm has the following social media options:
You can also keep up to date with Papa John’s deals and promo codes by checking out the firm’s blog. This features special offers for sporting occasions, recipe ideas for customizing your pizza and background information about the firm, so it’s worth returning to regularly.
The best way to contact your local Papa John’s is to enter your postcode at their site and find their local contact number.
You can furthermore give their UK team a call at the following number 0203 693681 or you can try contacting their UK head office at:
For most online ordering queries, the firm’s FAQ should provide enough information.
If you want to save money on a Papa John’s take-out, check out the wide range of deals on offer at the firm’s HotUKDeals pages.