Booking Accommodation and Saving Money by Staying with Premier Inn
Premier Inn’s story begins in 1987, when it started life as Travel Inn in Basildon. The 90s saw steady growth, but the chain has really exploded since its acquisition by Whitbread in 2004. Nowadays, the company has grown to include more than 700 locations across the UK, all of them comfortably furnished and conveniently located in city centre locations. So, if you are planning a business trip to Edinburgh or a beach holiday in Brighton, Premier Inn will almost certainly have the accommodation you need.
How to Find Premier Inn Hotels
The easiest way to check whether Premier Inn offers a hotel at your destination is by logging onto www.premierinn.com. Now, click on the "Our hotels" button and use the hotel directory to find accommodation wherever you need it. With hotels in England, Scotland, Wales, Northern Ireland, Ireland, Germany, the UAE and even India, there are plenty of options. All of them can be booked via their homepage in just a few minutes.
Product Categories on Premierinn.com
Premierinn.com offers a simple way to locate and book the hotel accommodation you require. The online booking site includes the following categories to help you make a selection:
Book a hotel: The main part of the site, Premier Inn’s booking form provides access to every single one of the chain’s hotels. Enter your arrival and checkout dates, the number of adults and children, the kind of room you need, and Premier Inn will instantly deliver information about vacancies where you need them.
Business: Premier Inn has a special section for business travellers. If you regularly travel for work, you can set up a business account which provides services like invoice management, charging any extras to your account, and special offers.
- Short Breaks: Premier Inn has included a handy section with recommendations about UK city breaks to destinations such as Manchester, London and Bristol. There are also seasonal suggestions, along with classic seaside, outdoor, family and shopping breaks. Premier Inn provides a useful sub-section for football fans, with accommodation near major stadiums. If you are wondering where to go and how to book your accommodation, these sections should make things easier.
- New hotels: A section on all the newest Premier Inns around the country (and now the world).
Premier Inn offers a range of different room classes as well. These consist of:
- Double rooms: Featuring a king-sized Hypnos bed, firm or soft pillows to help you sleep, a large TV with 80 channels, complimentary wi-fi internet, tea and coffee making facilities, blackout curtains, a power shower or bath, and a hair dryer.
- Twin rooms: Featuring two beds, with varying sleeping arrangements like two doubles, two singles, and a double and a single. All of them include a Hypnos bed and a comfy sofa.
- Family rooms: The largest option, family rooms feature space for at least two adults and two children. Should you be bringing infants, extra cots for babies can be provided at no extra charge.
Additional features of Premier Inns include their buffet breakfast. A breakfast of kings, it comprises of pancakes, muffins, fried eggs, sausages, bacon, beans, mushrooms and much more. Breakfasts are good value, and need to be booked when you choose your rooms.
Booking a Room on Premierinn.com
When you are ready to make a reservation, booking rooms with Premier Inn is very easy. Head to the website and use their online form to enter your details (including your arrival and departure dates, the size of your party and how many rooms you’ll need).
Now you’ll be taken to the homepage of the most suitable hotel based upon your requirements. You can choose from "Flex" options (which allow for changes up to 13:00 on the day of arrival) or "Saver" options, which cannot be changed.
Press the "Book now" button after you’ve decided, review your booking, and press "Continue". Pick your breakfast option (if any) and add some personal details. You can choose to register at this point if you wish, but you can equally use the checkout as a guest if you like.
Finally, you’ll come to the payment screen. You can either pay in advance or pay on arrival. Either way, after pressing the 'complete booking' button, your room will be reserved.
The Premier Inn Loyalty Scheme
All guests at Premier Inn are invited to join My Premier Inn, the hotel chain’s membership scheme. Membership is free, and it enables you to make bookings more quickly (as your payment details are saved). It also makes it easier to cancel or amend bookings, saving time.
Business travellers can also sign up for a Premier Inn business account, which comes with several extra features. It helps with managing invoices and expense accounts – so if you travel on your firm’s account, it could be the right option for you.
Sales at Premier Inn
Premier Inn regularly offers discounts on the prices of its rooms, so keep an eye out for bargains. The first place to look for any current deals is the "Offers" part of premierinn.com. Here you’ll find any current promotions as well as a form allowing you to find the best deals for hotels in a specific region.
Payment Methods Accepted by Premier Inn
When you book rooms on premierinn.com, the hotel chain accepts the following payment methods: cash on arrival, Visa, Visa Debit, MasterCard, Diners Club, Maestro, Leisure Vouchers and Delta. You can also pay via your Premier Inn business account or by cheque, providing you pay three weeks in advance.
Every payment at Premier Inn is protected by Verified by Visa and Secured by MasterCard to prevent online fraud.
All guests need to provide some form of payment details to reserve their room, but they can still pay in cash if they desire. If you choose to go down this route, be sure to bring some proof of ID along with you, such as your passport or driving licence.
When you make a reservation, you should automatically receive an e-mail confirmation including a VAT tax receipt. You can also request a receipt when you check in.
Cancelling Bookings with Premier Inn
Premier Inn allows customers to amend or cancel their bookings if required, subject to certain conditions:
If you have paid extra to purchase a "Flex" booking, you can amend or cancel the booking up to 13:00 on the day of arrival. If you miss the deadline, Premier Inn will charge you the cost of a night’s accommodation, so be sure to contact them promptly if your plans change. If you have chosen the 'saver' rate, unfortunately you cannot change or cancel your booking.
- To make an amendment or cancellation, log onto your Premier Inn account and click on the "Manage bookings" link. Enter your booking reference (which should be in the confirmation e-mail sent after booking) and the surname of the person who made the booking.
- Premier Inn will then make the changes straight away and provide confirmation via e-mail. This will include a refund receipt as well.
If you have any problems or questions about cancellations, the best thing to do is to call Premier Inn’s guest relations team on: 0333 0030025 (8:30-17:30 Monday to Friday, 9:00-17:00 at Weekends).
Premier Inn’s Social Media Presence
Premier Inn constantly promotes its new hotels, suggested breaks and regular promotional deals via its social media channels. If you want to track the accommodation deals, you can follow Premier Inn on:
The chain also maintains a regular blog, which highlights possible destinations, deals, and developments in the company.
Using the Premier Inn App
Premier Inn has been at the forefront of applying smartphone technology to the hotel industry, and the app is another way to book rooms and manage reservations. The app allows you to find nearby hotels, make bookings with a single button press, find the cheapest possible rate (whether "Saver" or "Flex"), review any bookings before you complete them, and to checkout from Premier Inns much quicker. You can download the app for iPhones and iPads from the iTunes Store, and for Android devices from Google Play.
Contacting Premier Inn
Whether you want to find the best hotel, need to make a special request about a reservation or have a query about a refund, Premier Inn is easy to get in touch with. You can get in contact via:
Phone: To make bookings call 0871 5279222 (8:00-22:00 Monday to Saturday, 9:00-22:00 on Sundays). To discuss an existing booking, call 0333 0038101 (8:00-22:00 Monday to Saturday, 9:00-22:00 on Sundays).
E-mail: A feedback form is available at the Premier Inn website.
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Most queries can probably be resolved by using the Premier Inn FAQ on the group’s website.